Consumer Support Technician Job Role

Job Description

Consider starting your IT career by becoming a consumer support technician. You don't need any formal work experience, but a company might require that you know how to install, administer, and troubleshoot operating systems in a home network environment that has desktop computers, laptops, and printers. As a consumer support technician, you'll also handle network, virus, malicious software, and hardware support issues. You'll typically find this position in small to medium-sized organizations.

Possible Job Titles

Skills and Experience

Skills

Typical Required Experience

Zero to five years

Responsibility Scope

Typical Next Positions

Training Resources

Microsoft Learning provides a variety of premium training resources to help you focus on what it is you need to know. With so much technical content available, we have made it simple for you by developing content to meet your learning style. We have prepared a Learning Plan that contains both self-paced and instructor-guided training resources on Windows Vista. Select the learning method that works best for you or blend solutions to maximize results.

Comprehensive Learning Plans

Microsoft Learning Plans can help you navigate through training resources before you take your Microsoft Certification exam. The following plan contains recommended resources, including Microsoft E-Learning courses.

Certification Exams

Certification is a validation of your skills and can help differentiate you in today’s IT job market.

Most Microsoft Certification exams are available at special student prices. Microsoft Certification exams that have a "72" prefix (such as Exam 72-640), are available for students at the discounted price. You can take exams that have the "70" prefix; however, these exams are available at retail prices.

Sneak Peek – Microsoft Certification Exam Demo (5 minutes) Know what to expect when you take a certification exam. This tutorial shows you how to navigate your way through Microsoft Certification exams so you can focus on the exam questions rather than on how to use the tools.

Recommended Microsoft E-Learning

These e-learning courses allow you to learn at your own pace—any time and any place.

Microsoft Press Books

You may also benefit from the Microsoft Press book titled MCTS Self-Paced Training Kit (Exam 70-620): Configuring Windows Vista Client. This training kit allows you to work at your own pace through a series of lessons and reviews that fully cover each exam objective. Then, reinforce what you have learned by applying your knowledge to real-world case scenarios and practice exercises. Training kits can be purchased online for as little as US$59.99.

Learning Snacks

Microsoft Silverlight Learning Snacks are short, interactive presentations about technology. Created by Microsoft experts, Learning Snacks include various media, such as animations and recorded demos.

Webcasts and Virtual Labs

Tune in to webcasts or try out the latest version of a technology in a virtual lab. It's simple—no complex setup or installation is required.