Exam Preparation for the MCDST Certification
Clinic 2263—One day—Instructor-led
On This Page
 | Introduction |
| Audience |
| At Clinic Completion |
| Prerequisites |
| Microsoft Certification exams |
| Clinic Materials |
| Clinic Outline |
| Take This Training |
Introduction
This one-day instructor-led clinic prepares students who are currently providing end-user support in a Microsoft Windows XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.
Audience
This clinic is intended for current Windows XP end-user support personnel who are currently at a skill level comparable to a 200–300 level expertise and will typically be considered Tier 2 or Tier 3 level end-user support.
At Clinic Completion
After completing this clinic, students will be:
| • | Prepared to take exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System; this includes:
| ||||||||||
| • | Prepared to take exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; this includes:
|
Prerequisites
This clinic requires that students meet the following prerequisites:
| • | Have experience with resolving issues for end users who are running Windows XP | ||||||||
| • | Be employed in an end-user or helpdesk support role at the 200 level (this translates into Tier 2 or Tier 3 helpdesk staff) | ||||||||
| • | Have knowledge of configuring and using Microsoft Office applications | ||||||||
| • | Have 50%–75% of the skills reflected in the preparation guides for exams 70-271 and 70-272 | ||||||||
| • | Weakest skill areas may include:
|
Microsoft Certification exams
This clinic will help the student prepare for the following Microsoft Certification exams:
| • | Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System |
| • | Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System |
Clinic Materials
The student kit includes a comprehensive workbook and other necessary materials for this class.
Clinic Outline
Session 1: Preparing for Exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
This session provides a review of the knowledge and skills necessary to prepare for MCDST exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.
Topics
| • | Troubleshooting an Installation of Windows XP Home or Windows XP Professional |
| • | Managing and Troubleshooting Access to Resources |
| • | Configuring and Troubleshooting Hardware Devices and Drivers |
| • | Configuring and Troubleshooting the Desktop and User Environments |
| • | Troubleshooting Network Protocols and Services |
| • | Session Review |
Session 2: Preparing for Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
This session provides a review of the knowledge and skills necessary to prepare for MCDST exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.
Topics
| • | Configuring and Troubleshooting Applications |
| • | Resolving Issues Related to Usability |
| • | Resolving Issues Related to Application Customization |
| • | Configuring and Troubleshooting Connectivity for Applications |
| • | Configuring Application Security |
| • | Session Review |
Take This Training
|