Learning Content Development System: Frequently Asked Questions

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GeneralGeneral
Installation and setupInstallation and setup
TemplatesTemplates
GlobalizationGlobalization
HelpHelp
Job aidsJob aids
UpgradeUpgrade
ViewerViewer
Known issuesKnown issues

General

Q.What is the Learning Content Development System (LCDS)?
A.

The Learning Content Development System, or LCDS, is a forms-based tool that anyone can use to create e-learning content. By using the LCDS, you can:

Q.When will the next version of the LCDS be available?
A.

A timeline for this has not been determined. Please submit any feedback about the tool by using one of the following methods.

Q.If I create content by using the LCDS, do I own the content or does Microsoft?
A.

You own the content that you create by using the LCDS.

Q.Why does the LCDS stop responding when I use the backspace or delete button to edit my content?
A.

This is a known issue for computers that run on Windows XP Service Pack 2 with Internet Explorer 6 installed. Please upgrade your browser to Internet Explorer 7 to avoid this issue.


Q.Why do the "undo" and "redo" keyboard shortcuts not work sometimes?
A.

Some keyboard shortcuts may not function at this time. If the keyboard shortcuts for "redo" and "undo" do not work for you, please use the "redo" and "undo" buttons that are part of the LCDS user interface.

Q.What is the number of characters that I can use for a title?
A.

The maximum characters that you can use depend on the type of title:

Course title: 95 characters maximum

Module title: 80 characters maximum

Topic title: 70 characters maximum

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Installation and setup

Q.What are the minimum system requirements for running the LCDS?
A.

To run the LCDS on your computer, the minimum system requirements are:

Operating system: Windows XP Service Pack 2

Browser: Internet Explorer 7.0

Developer platform: Microsoft .NET Framework 2.0

XML software development services: Microsoft Core XML Services (MSXML) 6.0

Installation and configuration service: Windows Installer 3.1

Multimedia player: Adobe Flash Player 8, Silverlight 1.0

Q.What permissions do I need on my computer to run LCDS?
A.

You must have write permissions on your computer for the LCDS to function. If your computer runs on the Windows Vista operating system, you must have administrative rights on your computer. You must open LCDS by using "Run as administrator." To do this:

1.

Click the Start button

2.

Click All Programs

3.

Click Microsoft Learning

4.

Right click Learning Content Development System

5.

Select Run as administrator

Run as administrator
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Templates

Q.Why do some terms disappear from the Glossary that I am creating?
A.

When you create a Glossary, enter the term in bold text and the definition for the term in non-bold text. Do not bold any of the text in your definitions. If you use bold text in your definitions, some of your content will not appear.

Q.Why do some of my glossary terms appear under blank headers?
A.

If you enter any spaces at the beginning of the glossary term, the spaces might be sorted as a category, which would appear as a blank header. To avoid this, do not enter any spaces at the beginning of a glossary term.

Q.In a table page, the text does not wrap correctly around a graphic. How can I fix this?
A.

The text will not wrap correctly if the words are too long to fit next to the image. If you can reword your text by using shorter words, the text will wrap around the graphic properly.

Q.How do I create a simulation?
A.

Refer to the LCDS Help for instructions on how to upload the simulation Shockwave Flash (.swf) or Windows Media (.wmv) file to the course media folder. In addition to the simulation file, you must also upload the simulation .xml file into the same media folder. The simulation .xml file contains the steps information and is required for the Flash file to function correctly.

Q.Can I add a video in .avi file format to the demonstration template?
A.

No. The .avi file format is not supported in LCDS.

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Globalization

Q.Why do I see a script error when I try to open a localized course by using LCDS?
A.

When you localize a course in the LCDS, the language string must be correctly specified in the imsmanifest.xml file. Look for the following code string:

<imsmd:langstring xml:lang= 

For non-English courses, the attribute should read the two-letter language code. For example, a Danish language course string should read as follows:

<imsmd:langstring xml:lang="da" 

The following is not the correct code string for a Danish language course:

<imsmd:langstring xml:lang="da-DK" 
Q.How do I create a Japanese glossary?
A.

Japanese glossaries are sorted by phonetics. To sort by phonetics, you must manually edit the XML content file to include the phonetic characters. To do this, open the XML topic file that corresponds to your glossary topic. (You can find the file from the status bar in the LCDS.) In this file, look for the following code string, where "sample_term" would be replaced by your term name:

<definition term="sample_term">  

To the beginning of definition term, add the phonetic character followed by a space, then a hyphen, and then a space. Use the half-width alphanumeric mode on your keyboard to enter the spaces and hyphen. When the glossary is viewed in Internet Explorer, the phonetics and the hyphens will be stripped from the glossary terms, and the glossary will be sorted by the phonetics.

Note If the glossary includes English terms, each English term will appear under its alphanumeric character. The English alphanumeric characters will be displayed first, followed by the Japanese terms.

Q.How do I create a Korean glossary?
A.

Like Japanese glossaries, Korean glossaries are sorted by phonetics. To sort by phonetics, you must manually edit the XML content file to include the phonetic characters. To do this, open the XML topic file that corresponds to your glossary topic. (You can find the file from the status bar in the LCDS.) In this file, look for the following code string, where "sample_term" would be replaced by your term name:

<definition term="sample_term">

To the beginning of definition term, add the phonetic character followed by a space, then a hyphen, and then a space. When the glossary is viewed in Internet Explorer, the phonetics and the hyphens will be stripped from the glossary terms, and the glossary will be sorted by the phonetics.

Q.Why are some characters repeated in the glossary alphabets list?
A.

When a localized course is created outside the LCDS and it includes a glossary, make sure that you open the course in the LCDS and use the "Save" functionality to save the course. This ensures that the glossary sorts correctly and the alphabets list appears correctly.

Q.Why do I need to "Save" a glossary template from LCDS?
A.

When a course is localized outside of the LCDS, you need to open glossary pages within the LCDS and re-save them. If you localize the courses externally to the LCDS, the sorting order of the terms within the XML content file changes. During an LCDS re-save, the LCDS re-establishes the correct sorting order within the glossary XML content file.

Q.Why are simulations in a Japanese course not launching?
A.

This is an issue with Internet Explorer 7, for Japanese. To resolve this issue, download the Internet Explorer 7 hotfix.

Q.When I publish a course, why are some files not included in the ZIP file?
A.

Localized content is supported only on an operating system of the targeted language. If non-English content is loaded into an English machine, non-ASCII characters will be lost when saving the SCORM package. SCORM packages are saved by using the ZIP file format, which supports only ASCII characters for file and directory names. If you develop non-English content, you must do so on a non-English operating system, or on an operating system with a non-English language pack installed and active. Once the content is developed, it must be packaged on a similarly configured machine. When using the non-English language pack, that language's ASCII values will align with the ZIP file and everything will work as expected.

Q.Why is the Yen mark not displayed correctly in a Japanese course?
A.

When you enter Japanese text in the Half-width Katakana or Half-width Alphanumeric modes, the Yen mark displays as "\". This is a known issue with many editors. To display the Yen symbol, use one of these input modes: Hiragana, Full-width Katakana or Full-width Alphanumeric.

Q.Why are there junk characters in the "Show Me" label in a simulation?
A.

This issue occurs if you created the simulation by using an older version of the simulation Flash template (simulation.swf). To fix this, you can modify the German global XML files (de.xml and de-de.xml) in the CCS. The variable "simulation_showMe" has to be modified to remove the text

"&lt;b&gt;"

and

"&lt;/b&gt;"
Q.For a Japanese course, the total steps number in a simulation is truncated. Why?
A.

The truncation does not happen in a JPN environment. No truncation appears with Japanese Windows XP Service Pack 2 and Internet Explorer 6 Service Pack 2 at 1024 x 768 and higher resolutions.

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Help

Q.What level of product support is available for the LCDS?
A.

The he LCDS is a free tool that was created by Microsoft Learning and is community supported. Please refer to the LCDS Forum to see if your question has already been answered or to submit your question.

Q.When will the next version of the LCDS be available?
A.

A timeline for this has not been determined. Please submit any feedback about the tool by using one of the following methods.

Q.What file formats are supported in the LCDS?
A.

The following file formats are supported:

Q.What is the default number of turns for a tile game?
A.

The help topic "Templates > Play > Tile Game > About tile games" explains, "The default number of submissions is 8."

The help topic "Templates > Play > Tile Game > Using the Tile Game template" indicates that "By default, 8 turns display in the Number of Turns field. It is best to have anywhere from 6–9 turns in the Tile Game for the best learning experience."

Q. Is "submission" the same as "turn"? What is the default for this?
A.

Yes, both terms refer to the allowed number of turns that a user has. The LCDS default for a turn (submission) is eight. Authors can change the default as needed for special cases.

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Job aids

Q.Why do the reader aid graphics not display in job aids?
A.

When you create job aids, you must save the file with the .mht file extension by using the Microsoft Office Word Save As > "Single File Web Page" option. If you try to save the file by using the Internet Explorer Save As "Web Archive, single file" option, you will lose the images.

Q.I have a job aid that contains a numbered list of steps. Some of the steps in the job aid are numbered incorrectly. How do I fix this?
A.

This might be a formatting issue within the .mht file. To correct the numbering, follow these instructions:

1.

Open the .mht file by using Microsoft Office Word.

2.

Click Continue Numbering for the step that is incorrectly numbered.

3.

Save the file.

Q.Why is there no print icon in the job aid .mht file?
A.

The "click to print" icon has been phased out and there is no option for such an icon within the jobaidtemplate.dotx file. You can use the Internet Explorer print functionality.

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Upgrade

Q.When a new version of LCDS is available, must I uninstall the version I have on my machine before I install the new version?
A.

Yes. When a new version is available, you will need to download the new version and install it.

Q.What happens to my courses when I install a newer version of LCDS?
A.

You can continue working on courses you created in the previous version of LCDS by upgrading the course.

Q.How do I upgrade a course?
A.

To upgrade a course

1.

Open the course using the "Open" functionality in LCDS.

2.

You will be prompted to upgrade. Choose OK to upgrade

Q.Will all my courses be upgraded when I install the newer version of LCDS?
A.

No, when you install the newer version, the courses do not automatically upgrade. You must use the LCDS to open each course to upgrade it.

Q.Must I save each page to upgrade a course?
A.

No, you do not need to save each page. The course will upgrade when you open the course by using the newer version of LCDS.

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Viewer

Q.I have changed the title of the course, but the new name is not reflected in the blue bar in Internet Explorer. Internet Explorer still displays the old course title. How can I change this?
A.

To change the course title, you must change the title by using the Save As button in LCDS. You must open the specified course within LCDS, click the Save As button, and re-name the course. This will create a new course folder (which corresponds to the new course name) and change the title of the course, which will change the white title at the top of the viewer.

Q.I see the following Flash error on an LCDS 1.5 course: "A script in this movie is causing Adobe Flash Player 9 to run slowly…"
A.

Do not use the ampersand (&) in topic names. Spell out the word "and" instead.

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Known issues

Q.View known issues
A.

1.

The tooltip for the content wheel "Help" icon displays the wrong text. The tooltip displays the text for "Text View".

2.

A horizontal scroll bar appears when the click table page is viewed in Internet Explorer.

3.

In the Demonstration Transcript window, the title on the blue banner displays the topic name, and not the lesson name.

4.

Within the LCDS Help file, go to "Templates > Try > Simulation > Using the Simulation Template." The first bulleted line under the "Simulation" heading reads "Demo." This should read "Simulation."

5.

When a user creates a non-English course in the LCDS, the files located within the "platform" and "Viewer" folders are set to Read-Only by default. Files located outside of these two folders are not set to Read-Only.

6.

In the instructions for Tile game, the word "arrow" needs to be added after the word "Submit".

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