Microsoft Software Assurance FAQ
| Q. | Why are new benefits being added to Microsoft Software Assurance? | ||||||||||||||||||||||||||||
| A. | Microsoft is committed to regularly evaluating the Software Assurance support offerings to help ensure that customers receive the most value for their technology investments. | ||||||||||||||||||||||||||||
| Q. | Will Microsoft raise the price of Software Assurance as a result of these benefits? | ||||||||||||||||||||||||||||
| A. | No. There are no plans to raise the price of Software Assurance. | ||||||||||||||||||||||||||||
| Q. | Are existing Software Assurance customers eligible for the new and enhanced benefits? | ||||||||||||||||||||||||||||
| A. | Yes. Existing Software Assurance customers are eligible for all of the new and enhanced benefits. With the exception of 24x7 Problem Resolution Support, existing customers who meet the eligibility criteria for the new benefits may take advantage of those benefits when they become available. Current customers can choose to keep their current Problem Resolution Support benefit or upgrade to the new 24x7 Problem Resolution Support. | ||||||||||||||||||||||||||||
| Q. | If I decide to allow my Software Assurance coverage to expire, how long do I have to utilize unused benefits or benefits currently in use? | ||||||||||||||||||||||||||||
| A. | All Software Assurance benefits terminate with expiration of Software Assurance coverage. | ||||||||||||||||||||||||||||
| Q. | What is Windows Fundamentals for Legacy PCs? | ||||||||||||||||||||||||||||
| A. | Windows Fundamentals for Legacy PCs is a Windows-based operating system solution, optimized for older PCs, that enables customers to upgrade their operating system infrastructure. It is designed for customers who need to upgrade their operating system to address security and manageability concerns but who are not in a position to purchase new hardware. Customers with Software Assurance for Microsoft Windows Professional will be eligible to run Windows Fundamentals for Legacy PCs in lieu of the licensed version of Microsoft Windows Professional. | ||||||||||||||||||||||||||||
| Q. | Will the new benefits be automatically added to customer records on the Microsoft Volume License Services (MVLS) Web site? | ||||||||||||||||||||||||||||
| A. | Yes. Eligibility for these new and enhanced benefits will be reflected on the Microsoft Volume License Services (MVLS) Web site in customer MVLS accounts when the benefits become available in March 2006. | ||||||||||||||||||||||||||||
| Q. | How can I find a Desktop Deployment Planning Services provider in my area? | ||||||||||||||||||||||||||||
| A. | You can find a provider in your area by searching the Office System Solutions Directory Provider Listing. | ||||||||||||||||||||||||||||
| Q. | What should I do if I can't find a provider in my area in the Office System Solutions Directory Provider Listing? | ||||||||||||||||||||||||||||
| A. | If you cannot locate a provider to deliver your Desktop Deployment Planning Services, Information Work Value Discovery Workshop, or Information Work Architecture Design Session benefits, contact your local Software Assurance Support Center. You can find contact information on the Microsoft Volume Licensing Support page. | ||||||||||||||||||||||||||||
| Q. | What are the differences between Extended Hotfix Support benefits for Software Assurance and non–Software Assurance customers? | ||||||||||||||||||||||||||||
| A. | For Software Assurance customers:
For Non–Software Assurance customers:
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| Q. | How can I get assistance with my Software Assurance benefits? | ||||||||||||||||||||||||||||
| A. | Contact your regional Support Center for assistance. | ||||||||||||||||||||||||||||
