Use Extended HotFix Support to:
Extended Hotfix Support provides specific, non-security product fixes on a per customer incident basis, beyond the standard product support terms and releases.
As the consulting, technical support, and customer service arm of the world’s leading software company, Microsoft Services enables the successful adoption, deployment, and use of Microsoft solutions and technologies for all customers.
Before you use:
Check Your Benefits
Microsoft Support Lifecycle policy provides guidelines for product support availability when a product releases and throughout that product’s life. For Business and Development software support is broken down into three phases, Mainstream, Extended and finally Self-help Online Support.
While Business and Developer products all receive Extended Support, a special benefit is available to provide customers the ability to request non-security related hotfixes.
You may claim this benefit for qualifying products when you carry Software Assurance (SA) on the applicable product pool, Applications, Systems or Server.
When you use:
Get Extended Hotfix Support through a Premier or Essentials Support Agreement
While annual fees are normally charged as part of an Extended Hotfix Support agreement, they are waived during your Software Assurance coverage. A Premier or Essential Support Agreement is a pre-requisite for this benefit. You will also be responsible for any individual hotfix fees.
After it is determined that the resolution to your support issue will likely require a non-security hotfix for a product in the Extended phase of the Microsoft Support Lifecycle, contact your Technical Account Manager. Your Technical Account Manager will work with the appropriate problem resolution team to initiate the process of creating the hotfix.