Returns and Cancellations

Did you place your order on or after 2/17/2014? If so, you need a different FAQ.
For orders placed on Microsoft Store on or after 2/17/2014, see this Returns and exchanges FAQ.

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What is your refund policy?

The Microsoft Office for Mac Store by Digital River offers a 30-day money back guarantee.

How do I request a refund?

To request a refund for digital products, you must look up your order and then use the request a refund option to submit your request.
Physical products are not refundable. Click here. for full details about EDS.

To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.

How do I cancel my order?

You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Click here to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the order status.

When will my credit appear on my credit card?

Your refund credit will appear on your card 5 - 7 business days after we receive your completed ELOD (electronic letter of destruction) or LOD (letter of destruction).