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Overview | How to Buy | Enrolment Terms & Conditions | Product Fulfillment | Software Assurance |
Microsoft Software Products | Ordering Licenses



What is the Master Licensing Agreement (MLA)?
The MLA is a customized program endorsed by the Government of Malaysia designed especially to provide for simplicity and flexibility in the purchase of Microsoft software. The program offers standardized pricing & Software Assurance benefits for all Malaysian government bodies at the federal, state, regional, municipal and local levels.

Why should Government entities purchase through the MLA?
The MLA is a cost-effective way to acquire the latest Microsoft technology to help standardize their IT infrastructure and simplify license management. Government entities may save more the 30% on license cost coupled with Software Assurance benefits compared to previous purchasing method.

How do I know which is right program for a government entity?
The MLA offers two types of programs based on the number of desktop PCs that a entity plan to acquire license for, such as follows;
  • The Enterprise Agreement via MLA for licensing of 100 or more desktop PCs.
  • The Open Value via the MLA for licensing of 5-99 desktop PCs




How do I purchase software licenses through the Enterprise Agreement or Open Value?
To purchase software licenses through the Enterprise Agreement or Open Value, contact the authorized MLA Distributor or Large Account Resellers.

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How do I qualify for an
Enterprise Agreement?
The 1st criteria is to enroll all desktop PCs per enrolment to qualify for an Enterprise Agreement. The minimum desktop to enroll is 100 desktops. The 2nd criteria is to select a combination or all of the following Enterprise products;

  • Office
  • Core Client Access License
  • Windows Vista Enterprise Edition Upgrade

How do I qualify for Open Value?
The 1st criteria is to enroll all desktop PCs per enrolment to qualify for Open Value. You enroll between 5-99 desktop PCs to qualify for Open Value. The 2nd criteria is to select a combination or all of the following Enterprise Products;

  • Office
  • Core Client Access License
  • Windows Vista Enterprise Edition Upgrade

Can I start an enrolment with just server products?
No, to start your own enrolment you need to 1st enrol with Enterprise Products (ie Office, Core Client Access License & Windows Vista Enterprise Edition Upgrade). Once the Enterprise Products are enrolled, you can add any other server or application products.

To add server or application products like Windows Server & Project, must the quantity be 100 units as well?
No, for server or application products, you may add any quantity required.

What is the length of the Enterprise Agreement and the Open Value term?
The enrolment term is three years for both programs with the option to renew for another three years. The enrolment begins the day Microsoft signs the enrolment (the effective date).

Once the MLA enrolment is signed, how do we get notified of their enrolment?
You will receive an acceptance letter in the mail informing them of the activation and details of their enrolment.

Who qualifies for the MLA?
All government entities qualify for the MLA

What are the terms and conditions for renewing the agreement?
The initial term of the Open Value and Enterprise Agreement enrolment is three years. At the end of the third year, you can renew your Enterprise Agreement enrolment one time for another three years. Renewal pricing for existing desktop PCs is based on Software Assurance only. Contact the authorized MLA Distributor or Large Account Resellers for more information

 Is the Enterprise Agreement governed by the End User License Agreement (EULA)?
The Enterprise Agreement is governed by the Product Use Rights (PUR). This document is produced quarterly and provides information about the use rights for products currently offered under the Enterprise Agreement. You can download the most current PUR at the Web site.

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Do we need to buy media kits for Enterprise Agreement?
A Welcome Kit and Update Kits are provided to the contacts specified on each MLA enrolment. Customized according to the languages and product groups selected on the MLA  enrolment, the Welcome Kit and subsequent Update Kits offer convenience and access to a broad range of business software titles. 

How many media kits will I receive?
Each customer will receive one free media kit containing media for each product group and language selected on the Enterprise Agreement enrolment. Update Kits are provided throughout the term of the agreement.  

Do I need a media kit for each license purchased?
The MLA grants you permission to legally copy and use multiple copies of the licensed product, per terms of your agreement

How can I order additional media?
Additional media and media for software products not in the initial order must be obtained separately through a Microsoft Authorized MLA Distributor or Large Account Reseller at an additional cost.

When are the media kits shipped?
Media kits are shipped approximately every 30 days. Shipments usually take three to five days.

Where can I find a list of products available on the media kits?
You can find a complete list of products available in the Enterprise Agreement media kits
at Fulfillment User Guide.

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What is Software Assurance?
Microsoft Software Assurance is a maintenance program that can help your organization get the most from Microsoft software through a broad range of benefits. The improved Software Assurance program includes Desktop Deployment Planning Services and 24x7 Problem Resolution Support, which provides phone support on all products 24 hours a day, 7 days a week, and online assistance. All this combined with a commitment to deliver new technology, including the Windows Vista Enterprise Edition operating system, Windows Fundamentals for Legacy PCs, and new version rights to products that release during the term of your agreement.

Is Software Assurance included in the MLA?
Yes. Software Assurance is included with the MLA, and you can use it immediately throughout the term of the licensing agreement.

How do I step up to a higher offering?
With the MLA, it is possible to migrate from lower to higher editions while maintaining Software Assurance coverage on a given product. The Step-up License is available to make it easier for you to upgrade from Standard Edition to Enterprise Edition without incurring the full cost of licensing two separate editions of software products. Contact the Microsoft Authorized MLA Distributor or Large Account Resellers to step up to a higher offering.

What is Step-up License pricing?
The Step-up License price is the difference between the License and Software Assurance price of the Enterprise Edition software products and the Standard Edition software products.

How do I find out the cost of Step-up License pricing?
Please contact your Microsoft Authorized MLA Distributor or Large Account Resellers or refer to Schedule 3 of MOF's circular.

Can I acquire the Step-up License if I licensed the Standard Edition software under a previous agreement and have renewed Software Assurance on a current agreement?
Yes. If you have active Software Assurance on the Standard Edition software License, then you may acquire the Step-up License.

Can I renew Software Assurance on the Enterprise Edition software license acquired through the Step-up License?
Yes. The License and Software Assurance for the Enterprise Edition software license are both acquired under the Step-up License offering. When that Software Assurance coverage expires, you may renew coverage on the Enterprise Edition.

How does the Step-up License work in an Enterprise Agreement during a True-up?
The same rules for a True-up apply. On acquiring the Step-up License, your underlying lower edition software license is considered replaced by the higher edition software license. If you are eligible, you can then True-up on additional copies of Enterprise Edition software during the remaining term of your agreement.

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Where do I find information about the additional products available through the Enterprise Agreement?
A complete list of additional products is available in Schedule 1 of MOF's circular or contact the Microsoft Authorized MLA Distributor or Large Account Resellers.

Why consider enrolling in the full desktop PC platforms?
Businesses benefit from building both simplicity and flexibility into their information technology infrastructure. For many companies, the first step toward achieving this is to adopt the Microsoft platform as the core of its software infrastructure. If you are a new customer enrolled in the Professional or Enterprise Platform (the Windows Vista Enterprise Edition operating system upgrade, Office Professional Plus 2007 and/or Office Enterprise 2007, and Core CAL Suite or Enterprise CAL Suite), you receive a 15 percent platform discount on top of your already discounted Enterprise Agreement software product. 

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How do I place a MLA order?
To purchase software licenses through the Microsoft Enterprise Agreement or Open Value, contact your Microsoft Authorized MLA Distributor or Large Account Resellers.

What confirmations are provided for orders placed?
Order confirmations are provided by the Microsoft Authorized MLA Distributor or Large Account Resellers.

How do I track the licenses?
You can track your licenses online through the (MVLS) Web site. MVLS is a secure license management tool that makes managing your licenses easier by enabling you to view your license agreements and status, online records, other license information, and Software Assurance benefits. 

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