Q: Why is there no backup disc in my box?
A: The Medialess License Kit (MLK) does not contain a backup disc because your computer
was preinstalled with the 2007 Microsoft Office suite and your computer
reseller should have provided you with a Medialess License Kit (MLK). If your
reseller did not provide you with a Medialess License Kit (MLK), you may not
have been provided the proper license for your copy of Microsoft Office.
Please consult your reseller to verify.
Q: How many backup discs can I order?
A: You may only order a single backup installation disc for each
license. This disc will enable you to install Microsoft Office suite
across multiple computers. You will need a separate license and product
key for each installation.
Q: Can I get the backup disc earlier?
A: No, there is no way to accelerate your order. Your backup software
should arrive within 30 days.
Q: Why do I need to provide the dates that I acquired my computer and
the 2007 Microsoft Office suite?
A: Microsoft needs to verify that your computer and 2007 Microsoft
Office suite were purchased within 90 days of one another to ensure that
your computer reseller properly licensed your 2007 Microsoft Office
suite. We recommend you contact your computer reseller if you are
ineligible to receive backup through this site.
Q: I have multiple computers preinstalled with the 2007 Microsoft
Office suite. To reinstall the 2007 suite on each computer, how many
discs do I need to order?
A: You need to order one set of backup media discs for each different
suite or program you purchased. Your Medialess License Kit provides a
license key that will enable you to reinstall 2007 Microsoft Office
Suite on each preinstalled computer. Microsoft Office Basic 2007,
Microsoft Office Small Business 2007, and Microsoft Office Professional
2007 are installed using Office Professional 2007 discs. Microsoft
Office Home and Student 2007 uses the Office Home and Student 2007 disc.
Q: Can my reseller re-image my computer?
A: Your reseller should have an installation disc from which your 2007
Microsoft Office suite can be installed.
Q: Can I use the Microsoft Office suite trial software I downloaded
from the Web to create backup discs?
A: The trial software is not an OEM version and will not accept the OEM
product key you have purchased. You will need to acquire a retail box of
the Microsoft Office suite (with discs included) to perpetually activate
a trial.
Q: Can I get backup discs of retail boxed copy of Microsoft Office on
this site?
A: No. This site is only for ordering discs for preinstalled copies of
2007 Microsoft Office programs sold with a Medialess Licenses Kit
containing only a product key. If you have lost, broken or missing discs
for other Microsoft products, please see the following article:
http://support.microsoft.com/KB/326246
|
