Next Generation Sales and Customer Care
Designed to improve customer service and sales results
with enhanced customer interaction while help reduce cost
and increase customer loyalty.
The Next Generation Sales and Customer Care Microsoft
service offering is designed to improve sales results and
customer service by enhancing customer interaction while
helping to reduce costs and increase customer loyalty. The
offering includes practice guidance that covers sales and
delivery, enabling project success with lower risk, shorter
time, and fewer resources during the engagement.
Structured in three subofferings:
- Decision Accelerator
- Envision
- Implementation
Next Generation Sales and Customer Care
is a best practices guide for projects that
aim to improve sales and customer service by
using Microsoft Customer Care Framework and,
optionally, Microsoft Dynamics CRM.
Next Generation
Sales and Customer Care
Offerings:
