Streamline Your Business Services and Operations

Deliver world-class customer-care experiences, improve sales and marketing productivity, simplify the process of building line-of-business applications, and improve your operational efficiencies.

Microsoft Dynamics for CRM & ERP

Microsoft Dynamics is a line of familiar, adaptable enterprise resource planning (ERP) and customer relationship management (CRM) Solutions. These Solutions are designed to work like and with familiar Microsoft software—such as Office and SharePoint—easing adoption and reducing the risks in implementing a new solution. Microsoft Dynamics Solutions automate and streamline financial, business intelligence, and supply chain processes in a way that can help you drive business success.

CRM & ERP Solutions from Microsoft Services

The experienced team of professionals from Microsoft Services can help you build and optimize a Microsoft Dynamics–based sales and service productivity or operational ERP solution tailor-made for your organization. CRM & ERP Solutions from Microsoft Services fall into four categories:

• Customer Care: Enhance customer care request management and improve service-to-sales agility by integrating Microsoft Dynamics CRM into existing systems.
• Sales Productivity: Improve CRM systems and processes, and give sales and marketing the tools they need to access and share information quickly and effectively, whether in the office or on the road.
• Extended CRM: Extend your CRM capabilities through a unified software architecture with common, pre-integrated components and development tools built on Microsoft Dynamics CRM.
• Operations ERP: Leverage industry-specific functionality to deploy, integrate, and optimize Microsoft Dynamics AX for operational ERP needs, based on your unique business processes or workloads.

With Microsoft Services as your partner, your organization will benefit from:

• Best practices learned from hundreds of engagements around the globe.
• Extensive experience and expertise across industries, plus a variety of flexible delivery models applied to enterprise business challenges.
• Accelerated timelines and managed risk through repeatable process, methodology, and offerings based on the Sure Step methodology (see below).
• An end-to-end approach to technology implementation and optimization across the Solution life cycle.

Delivering Success with Microsoft Dynamics Sure Step

Sure Step is a standardized implementation methodology from Microsoft Services that includes a collection of tools, templates, and best practices for use in all phases of a Microsoft Dynamics implementation. Sure Step delivers a predictable, on-time, on-budget, and on-spec deployment project that can provide your organization with a rapid return on investment, meet your business requirements, and help meet your future needs.