Solutions generate value only by solved problems or
achieved results.
Every customer is in an industry. Knowing our customers'
industries is critical to our ability to help them meet and
exceed their business goals—which is the basis for our own
success. Industry Service Line's strategy is to extend
prioritized solution areas of Public Sector, Communications,
and Commercial Sector with proven implementation best
practices integrating all Microsoft technologies. Microsoft
Industry Services provides architectural guidance and best
practices to build and deploy cost-efficient, secure, and
connected systems specific Industry scenarios.
Microsoft Services, together with partners, provides
customers with an easier way to build and deploy modern
solutions by providing architectural guidance that are
designed to meet many application needs. Microsoft Services
captures experiences from projects in Industries around the
world which allows our customers to take advantage of the
significant investments made in Industry Solution Areas with
the technical implementation guidance of our offerings. Our
approach aligns the technology, grows your return of
investment, and delivers on your business priorities which
will drive your project success, the adoption of your
solution and deliver value.
Industry Offerings
Examples of Industry offerings for demanded solution areas are:
Improving Sales and Customer Service
Improve customer sales and service effectiveness using
Microsoft's platform to streamline contact center processes,
reduce system complexity, and improve customer insight.
Microsoft's Customer Care Framework (CCF), combined with
industry best practices enables customer service
organizations to better sell-to and support their customers.
The Next Generation Sales and Customer Service solution
accelerates project deliveries with proven best practices
and implementation samples to ensure a successful delivery
with reduced risk and cost.
Customer and Business Insight
Understanding customer and business
performance is essential in managing through difficult economic times and
ensuring investments are returning the best potential value for the business.
Microsoft Services has created business intelligence industry scenarios to
jumpstart projects with specific key process areas definition and capabilities
to drive successful implementations. The Industry BI scenarios allow a customer
to quickly prototype their BI needs while building an approach for project
delivery. These pre-defined scenarios include queries, reports, KPIs,
dashboards, and project samples that can be used as an industry demonstration
and implementation starter kit.
Public Sector
Government Service Center provides detailed
implementation guidance for Public Sector contact center, case & records
management, self-service, and analytics. This solution scenario provides
Governments with the project approach, architecture references, and processes to
enhance and support their constituents with improved services on all channels.
This combination of business process and technology allows a local, regional, or
national government to improve services to their citizens through improved
transaction management, self-service interaction, and oversight.
