Microsoft Services invests in its partners to help customers realize their business objectives through the use of Microsoft technologies. Partners help drive adoption and productive use of Microsoft technologies, and believe that partners are an important part of the success of Microsoft Services. We are committed to partner growth and satisfaction and invest heavily in partner enablement, engagement, support and communication. This helps leverage the core expertise of each organization and develop a unified approach. Microsoft Services helps partners create new market opportunities, and drive customer satisfaction and shorten the learning curve of building a new services practice.

How we enable partners

• Microsoft Services makes significant investments to develop methods, tools, and knowledge around solutions. Solutions benefit our clients and help to drive the successful adoption of Microsoft products in the marketplace, and are shared with partners through various enablement vehicles.
• The Microsoft Practice Accelerators helps partners build or enhance their practices using repeatable tools, resources, and best practices.
• Microsoft Services provides workshops and classes to train partners regarding best practices and engagement methodologies.

How we engage with partners

• Microsoft Services establishes a collaborative relationship with Partners to pursue joint customer wins. We work at the country level to engage local and regional partners through our dedicated Services Partner Leads, as well as worldwide with Global Alliance Partners through our Services Partner Directors.
• We continually measure our partner’s level of satisfaction with Microsoft Services in order to continue to enhance our ability to collaborate and deliver solutions to our customers.
• Engagements in which partners and Microsoft Services work together offer an opportunity to create and share best practices, build IT skills, develop strong relationships, and promote ongoing services to customers.

How we support with partners

• Microsoft Services helps partners to minimize the risks involved in undertaking enterprise projects through Microsoft Partner Advantage (MSPA). MSPA provides end-to-end services that allow partners to work with a trusted advisor and leverage the technical expertise of Microsoft Services.
• Microsoft Services Partner Advantage provides an extensive range of services-including problem resolution support, proactive support consulting services and workshops, and online information resources. Learn more.

How we communicate with partners

• Microsoft Services highlights partner engagements within Microsoft through internal evangelism.
• Microsoft Services develops joint case studies that describe successful projects with partners.
• Microsoft Services conducts several partner councils and other forums to share experiences, develop relationships, and strategize future opportunities.
• Microsoft Services participates in Microsoft events, including Worldwide Partner Conference, to listen and communicate with our partners.