Microsoft Services Premier Support provides a variety of support levels to meet the needs of your business.

Tailored to your company's specific business needs, Premier Support brings the knowledge of Microsoft experts directly to you, helping to identify and resolve IT issues proactively, while backing your business with direct Microsoft support 24 hours a day, 7 days a week. Choose from foundational-level to ultimate-level services to receive the end-to-end support your business requires.

Offerings

Learn more.Premier Support is made up of offerings that include basic to robust features and components focused on maximizing the productive use of Microsoft technology.

Four levels of service designed to fit the unique IT environments and support needs of large and global organizations.

Premier
FoundationPremier Foundation is our entry-level offering that includes remote support with rapid, on-site support services when needed.

Premier
StandardPremier Standard includes 24-hour support, 7 days a week and rapid, on-site support services, plus access to our extensive catalog of Premier proactive services, all managed by a shared Technical Account Manager.

Premier
PlusPremier Plus includes one or more dedicated Technical Account Managers and remote and rapid, on-site support services 24-hour support, 7 days a week.

Premier
UltimatePremier Ultimate extends all the features and benefits of Premier Plus with a custom service-delivery plan to ensure that you follow a strategic road map with proactive services.

View a side-by-side comparison of Premier Support offerings. Learn more.

Proactive Services

Learn more.Packaged proactive services that are included or can be added to extend the Premier offering features.

Assess / Plan - Risk and Health Assessment Programs

Educate - WorkshopPLUS Courses

Prevent / Optimize - Desired Configuration Monitoring, IT Service Mapping, Service Level Management, Proactive Monitoring, Software Update Management, Service Management Assessment

Add-on Services

Learn more.Enhance your support experience with a range of add-on services.

Custom Support
Extended Hotfix Support

Premier Mission Critical
Premier Third Tier Support

Premier Global Support

Dedicated Support Engineering
Solution Support Services

For more information, contact your Microsoft Technical Account Manager or contact Microsoft Services

Microsoft Services Premier Support provides a variety of support levels to meet the needs of your business.

Offerings

PremierFoundationPremier Foundation is our entry-level offering that includes remote support with rapid, on-site support services when needed.

PremierStandardPremier Standard includes 24-hour support, 7 days a week and rapid, on-site support services, plus access to our extensive catalog of Premier proactive services, all managed by a shared Technical Account Manager.