Custom Support
Get support for select legacy products and out-of-support service packs with Custom
Support.
Keep Changes to Your IT in Your Control, on Your Timeline
Enhance the predictable and consistent support timelines that the
Microsoft Support Lifecycle already offers and complete upgrades and migrations
on your own timeline. As an add-on to Premier Support, Custom Support ensures that
you have the support you need for previous versions of select Microsoft products
and service packs that have reached the end of public support.
Read more about Custom Support.
Solve Issues Fast with Continued Problem-Resolution Support
Recover quickly if issues arise by taking advantage of problem-resolution support
through Custom Support. With this program, customers can continue to obtain technical
support for a previous version of a product or out-of-support services pack.
Receive Critical and Important Security Hotfixes
Get security hotfixes for vulnerabilities labeled as critical and important by the
Microsoft Security Response Center. Through a secure process, this information is
delivered only to customers with Custom Support.
Request Non-Security Hotfixes
For issues that are non-security related and not classified as critical or important
by the Microsoft Security Response Center, you can receive hotfixes for a per-hotfix
fee.
Availability
Custom Support is available as an add-on to Premier Support to customers who have
an upgrade or migration plan for the products and technologies covered.
