Dedicated Support Engineering
Build on, through dedicated, product-specific support direct from Microsoft, with
Dedicated Support Engineering.
Maximize Performance of Your Microsoft Technologies with Dedicated Support Experts
Get specialized, on-site or remote support from a dedicated or designated (shared)
support professional from Microsoft. With Microsoft Services Dedicated Support Engineering,
an add-on to Premier Support, you receive committed support engineering designed
to help your organization achieve long-term success in IT. Each Dedicated Support
Engineering engagement focuses on specific Microsoft product or technology, providing
you and your team with the deepest technical knowledge and exclusive access to internal
Microsoft resources. Your part-time or full-time professional facilitates successful
deployments, provides planning for supportability, and helps reduce downtime.
Read more about Dedicated Support Engineering.
Drive Deployments and Migrations with Confidence
Deploy, upgrade, or migrate to the latest Microsoft technologies with more confidence.
With Dedicated Support Engineering, count on a Microsoft professional to review
your existing architecture and configuration plans, and make recommendations to
help you improve future supportability.
Dedicated Support Engineering experts bring the best practices from real-world customer
engagements to you. Your assigned resource shares deep technical knowledge backed
by the latest information and internal resources from Microsoft.
Build on the Capabilities of Your Team
Count on your Dedicated Support Engineering resource to transfer knowledge to your
team. Technology-specific training, which is conducted in both formal and informal
formats, will equip your team with increased skills and knowledge about a specific
Microsoft product or technology.
Availability
Dedicated Support Engineering is available worldwide to Premier Support customers.
Microsoft allocates resources to the products and technologies you need support
for, such as Windows Server, Microsoft Exchange Server, and Microsoft SQL Server.
