Premier Mission Critical Support
Turn to enhanced support specifically designed for your mission-critical solutions
with Premier Mission Critical Support.
At Microsoft, we understand the importance of having immediate access to support
engineers when a critical solution is down. Microsoft Services Premier Mission Critical
Support is a new add-on to Premier Support specifically designed to provide enhanced
support for your mission-critical solutions. Premier Mission Critical Support offers
personal support coverage through designated support professionals who understand
your unique solution configuration and deployment environment. These professionals
are available 24 hours a day, 7 days a week to provide faster incident-response
times and faster problem resolution for Severity 1 and Severity A incidents.
Read more about Premier Mission Critical Support.
The Fastest Problem-Resolution Support Available for Your Mission-Critical Environment
Premier Mission Critical Support guarantees a response within 30 minutes or less
for Severity 1 and Severity A incidents. Microsoft guarantees adequate compliance
to these response times through financial credits. To accelerate problem resolution,
all critical issues that require attention from Microsoft product development teams
are handled as top priority.
Scoped for Your Specific Solution
Premier Mission Critical Support is available on a per-solution basis to deliver
the highest level of personalized support. This support spans the specific Microsoft
products that are a part of a discrete mission-critical business solution within
your environment, including Microsoft SQL Server 2005 SP2, Microsoft SQL Server
2008, Windows Server 2003, and Windows Server 2008.
Availability
Premier Mission Critical Support is available in English only worldwide.
