Solution Support Services
Get support for your Microsoft technology-based solution directly from Microsoft
with Solution Support Services.
Gain Direct Microsoft Support for Your Solution
Rely on a single point-of-contact within Microsoft, who can draw on many resources
to help you resolve issues fast with Solution Support Services, an add-on to Premier
Support. Benefit from both proactive and reactive services, designed specifically
for solutions built on Microsoft technology and custom code. Solve critical situations
with help from Dedicated Support Engineering on-site and prevent issues by taking
advantage of proactive services, such as code reviews and regular Health Check and
Risk Assessment programs.
Read more about Solution Support Services.
Take a One-Stop-Shop Approach
Benefit from a designated engineer backed by a global support team with comprehensive
knowledge of Microsoft products and technologies. Your assigned resource helps coordinate
support efforts from preproduction to postproduction.
Maximize the Value of Your Technology Investment
Optimize and align your use of Microsoft development tools and frameworks with knowledge
and experience from your assigned resource. With Solution Support Services, you
can achieve a more supportable, load-tested, and scalability-tested solution. And,
the program provides supportability assistance that will help ensure that new releases
are reviewed in the context of upgrade planning and performance testing.
Learn from the Best
With Solution Support Services, your team can engage in training to establish internal
competencies in first-level support for your Microsoft technology-based solution
and gain the skills needed for solution-focused monitoring and troubleshooting.
Availability
Solution Support Services is available worldwide to Premier Support customers.
