Premier Third Tier Support
From Expert to Expert
Premier Third Tier Support provides senior IT staff with a direct channel to third-tier
escalation engineers from Microsoft to help solve the most complex of IT issues.
An add-on to Microsoft Services Premier Support, Premier Third Tier Support is available
Monday through Friday during local business hours. Premier Third Tier Support extends
Premier Support with:
- Product-specific problem-resolution support directly from a third-tier escalation
resource (Does not include Support Assistance).
- Access to senior-level Microsoft support professionals through a callback model
(Available during local business hours, Monday through Friday. This does not cover
Microsoft Systems Management Server in the Americas).
Read more about Premier Third Tier Support.
Engage Directly with Third Tier Support Engineers
Speaking on the same technical level as your organization's senior IT staff, Microsoft
third-tier escalation engineers offer in-depth expertise specific to the Microsoft
technology that you are experiencing issues with (See availability section of this
site).
Solve the Biggest Issues Faster
By providing your senior IT staff with Premier Third Tier Support, you can expedite
problem resolution for complex issues with access to a Microsoft third-tier escalation
engineer. This will help alleviate critical-support situations in your non-mission-critical
environments, which can be otherwise demanding on the time of your highly skilled
senior IT staff, often diverting them from other important projects.
Learn from the Top Support Professionals
Engaging directly with a third-tier escalation engineer will provide your IT staff
with the deepest insight available into the Microsoft products and technologies
that make up your IT environment. Through this transfer of knowledge, your IT organization
can maximize uptime and ensure a more timely resolution for current and future situations.
Premier Third Tier Support is available as follows:
- Americas. Available in Canada, Latin America, and the United States in English only.
Covers Windows Server (including Internet Information Services), Microsoft Exchange
Server, Microsoft Office SharePoint Server, Microsoft SQL Server, and Microsoft
Systems Management Server.
- Europe, the Middle East, and Africa.
Available in all European, Middle Eastern, and African countries in English, French,
and German. Covers Windows Server (excluding Internet Information Services), Microsoft
Exchange Server, and Microsoft SQL Server.
- Asia-Pacific.
Available in Korea, Malaysia, Singapore, and Thailand in English and Korean only.
Covers Windows Server (excluding Internet Information Services), Microsoft Exchange
Server, and Microsoft SQL Server.
