Premier Support Comparison Chart

When you partner with Microsoft Services, you partner with the deep-rooted expertise that can help improve productivity, cost effectively and securely. We can help you provide secure remote access to the business applications and data while controlling access to your network by using policy-based enforcement, logical network isolation using IP Security, and wireless security technologies.

Premier Support Covers All Microsoft Products and Technologies, Including Microsoft Dynamics
Service
Component 		Benefits Features Premier Foundation Premier Standard and Premier Plus Premier Ultimate
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Service Management
  • Provides trusted advisor to help improve the alignment between business and IT
  • Helps increase performance and availability of mission-critical systems
  • Helps minimize the cost of downtime
  • Offers direct relationship with Microsoft
  • Helps maximize productivity of IT staff
  • Helps optimize and improve IT operations
 Service Delivery Plan Included Included Included
Service Improvement Planning Minimal Suggested and customized Customized, with jointly agreed-upon accountabilities
Remediation Planning Not available Included Included
Operational Guidance Not available Included Included
Monthly Reporting and Trending Advice Monthly, without trending advice Monthly Monthly
Incident Trend Analysis Not available Included Included
Escalation Management Included Included Included
Account Representative** Shared, designated contact Designated contact Designated contact
Remote vs. On-Site Resource Primarily remote Primarily on-site Primarily on-site
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Proactive Services
  • Helps identify and control platform risks before they can be a threat
  • Reduces risk during technology migration
  • Helps maximize productive use of technology
  • Helps increase platform flexibility and agilitys
 Health Checks and Supportability Review Health check only Included Included – Custom Package
Operational Excellence Solution Not Available * Available * Included – Custom Package
Remediation Services Not available Available * Included – Custom Package
Dedicated Supportability Engineering Not available Available * Available *
Business Expertise for Microsoft Dynamics* Available * Available * Available *
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Information Services
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  • Exclusive access to knowledge share and best practices
  • Provides advanced technical training to help IT staff act proactively and to develop crisis management skills.
 Proactive Information Distribution Included Included Included
Microsoft Premier Online Included Included Included
Workshops and WorkshopPLUS Workshops only Included – Custom Package Included – Custom Package
TechNet Available* Available* Available*
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Problem Resolution Services
  • Offers peace of mind so that personnel are ready to react when problems arise
  • Decreased resolution time during crisis with direct involvement from Microsoft
 24/7 Problem-Resolution Services (covering all products) Fixed amount* Fixed amount* Unlimited**
24/7 Critical Situation Escalation Management Included Included Included
Rapid On-Site Support Included Included Included
Dedicated Support Team Not available Available * Available *
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* Available for purchase
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