Get support for your Microsoft
technology-based solution directly from Microsoft with
Solution Support Services.
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Premier Foundation is our entry-level offering that includes
remote support with rapid, on-site support services when needed.
This offering includes a shared Technical Account Manager and
two proactive services. Premier Foundation also provides access
to Microsoft Premier Online, an online customer portal with an
extended knowledge base.
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Our proactive approach to a healthy IT environment means
preventing issues before they arise. Premier Foundation is an
entry-level support offering suited to large businesses. With an
emphasis on IT health, Premier Foundation also provides
problem-resolution services to help you ensure business
continuity.
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Premier Standard includes 24-hour support, 7 days a week and
rapid, on-site support services, plus access to our extensive
catalog of Premier proactive services, all managed by a shared
Technical Account Manager. Premier Standard also provides access
to Microsoft Premier Online, an online customer portal with an
extended knowledge base.
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Premier Standard offers a unique combination of preventive
services that help maximize IT health and ensure business
continuity. By working with a Microsoft expert who acts as your
trusted advisor, you will receive the best and most relevant
advice. Premier Standard helps optimize your IT infrastructure
so that you can easily overcome even the most critical
situations with rapid, on-site service and 24-hour support 7
days a week.
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Premier Plus includes one or more dedicated Technical Account
Managers and remote and rapid, on-site support services 24-hour
support, 7 days a week. The offerings includes proactive
services customized to fit your specific needs and access to
dedicated support engineers who have deep expertise in specific
technologies. Premier Plus also provides access to Microsoft
Premier Online, an online customer portal with an extended
knowledge base.
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Premier Plus offers a unique combination of preventive services
that help maximize IT health and ensure business continuity. By
working with a Microsoft expert who acts as your trusted
advisor, you will receive the best and most relevant advice.
Premier Plus helps optimize your IT infrastructure so that you
can easily overcome even the most critical situations with rapid
on-site service and 24-hour support 7 days a week.
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Premier Ultimate extends all the features and benefits of
Premier Plus with a custom service-delivery plan to ensure that
you follow a strategic road map with proactive services. With
this plan in place, you can then turn to problem-resolution
support on an as-needed basis to ensure maximum business
continuity.
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Premier Ultimate plays a key role in helping to drive
enterprisewide IT improvements. A dedicated support resource
will work proactively with you to align our flexible IT services
to your business needs. Once a responsive, dynamic IT
environment is established, Premier Ultimate takes your support
experience even further. We provide the peace of mind that comes
from knowing that our problem-resolution services ensure that
nothing gets in the way of you doing business.
Premier Comparison Chart
To find out which Premier Support is right for your business,
view a side-by-side comparison of Premier Support offerings.
Learn more.
