In today’s economy, cost effectively managing your business and IT
infrastructure is more important than ever. With tight budgets and the need to
drive efficiency, there is an added pressure to deliver value with every
investment decision. Premier Support is an end-to-end support solution
that helps you maximize the value of your software investments by reducing
risks, improving system reliability and staff productivity.
With Premier Support, you can expect a systematic and proactive approach to
managing your IT operations and health – giving you the opportunity to shift
your focus from maintenance and problem solving to increased capabilities and
lowered overall IT costs. Be proactive and build value for your business.
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“We were never fighting the product. The engineer’s expertise made it so we were always getting things done in the fastest, most cost-efficient way.”
Paul Cordwell, IT Director, APEC Australia 2007
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“With Microsoft Services Premier Support, response time to important issues is only a matter of minutes. Highly qualified and efficient, Microsoft support staff always resolve any problems immediately.”
Jörg Meier, Manager of Global Client Server Services, Beiersdorf Shared Services
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“Microsoft Services brings experience that is at once broad and deep, and a unique perspective we probably could not have obtained any other way.”
Guillaume Boust, Technical Lead, AXA Technology Services Corporate
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“Half way through our action plan, devised after the Operations Strategic Review (Premier Proactive Services), service availability has improved from around 80 per cent to 95 per cent.”
Sue Thornburn, Head of Information and Communications Technology, South Tees NHS Hospitals Trust
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“Prior to Microsoft Services Premier Support, each technician could support four personal computers a day—they now upgrade up to 20. Customer satisfaction has improved because issues are resolved faster.”
John Thornbury, Director of ICT Worcestershire Health ICT Services
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“Premier Support is a key to our future success. As a result of our satisfaction with the service, we have renewed Premier Support for another 12 months”
Nicola Mayfield, Technical Platforms Manager
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“With Microsoft Services Premier Support, we have a guaranteed response time, and we feel secure knowing that the depth of knowledge of Microsoft is always available to any of our users.”
John Edwards, IT Director for North America
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- 334% ROI on Premier with payback in 6 months
- 28% fewer incidents
- Guaranteed response time
- One Solution: Software and Support together
Proactive ServicesExclusive optimization and health management solutions designed to maximize availability and efficiency of IT infrastructure, reduce risks and improve IT staff productivity.
Service ManagementManaged support relationship with Microsoft to ensure Premier support resources align with your unique IT needs.
Problem Resolution Services24X7 Prioritized problem resolution support, critical situation escalation management , and rapid on-site support to minimize downtime.
