Lebanon's Ministry of Finance has implemented Microsoft Lync 2010 to satisfy an
overwhelming need to better connect its staff of more than 5,000 government employees
tasked with promoting a stable economic environment for the East Mediterranean country.
The Ministry's previous system of intercommunication was effectively limited to
phone and email correspondence. Employees on assignment overseas could only interact
with their colleagues in Lebanon via email; they had to be physically present to
participate in meetings. In addition, the Ministry's directory had become unwieldy
"Even if you could find [an employee in the directory], you had no idea if they
were away, in a meeting or in a middle of a phone call," said Ministry systems manager
Ahmad Itani. "This inability to connect and know each other's availability caused
a lot of dissatisfaction among the employees. We were really having difficulty in
collaborating with our colleagues, and it was very frustrating for everyone."
Since deploying Lync 2010, the Ministry has witnessed a dramatic change in the way
its staff communicates, with improved collaboration and an increase in productivity.
Among the particular areas that were addressed by Microsoft's unified communications
solution was the issue of finding a specific employee. With Lync 2010, Ministry
employees can sort and search for one another by name; they can communicate via
instant message and add one another to contact lists. Staff members no longer have
to be local to participate in meetings, and Lync 2010's voice conferencing capabilities
have also helped cut communications-related costs.
"Employees realized that Lync 2010 had far more capabilities than just instant messaging
and like the fact that they can keep in touch with everyone, especially if they're
traveling abroad," Itani said.
One of the collaboration tools that has particularly impressed the Ministry's staff
is co-authoring, which allows a Microsoft Office document to be shared and worked
on by different people simultaneously.
"This has proved to be a great timesaver since you can get everybody's input during
meetings even though they may not be in the same room," Itani said. "This has also
made a lot of in-person trips unnecessary and saved us a lot of money."
"Government entities worldwide are being challenged to do more with less – they
need to deliver increasingly intelligent services demanded by citizens, yet also
focus on keeping costs down," said Elie Sleiman, Public Sector Account Manager at
Microsoft Lebanon & NIM. "As the Lebanon Ministry of Finance has seen, new technology
can open the door for more efficient and improved decision making and increased
accountability. These combined benefits of collaboration through technology can
make a real impact on the overall delivery of better citizen services."
For more Microsoft customer success stories, visit http://www.microsoft.com/en-us/news/presskits/customerspotlight.
For Microsoft Lebanon news please visit: http://www.microsoft.com/middleeast/press/Pages/Country.aspx?id=1
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