Microsoft Business Solutions–Great Plains® provides a solid foundation for unifying processes. Its outstanding financial tools enhance the visibility and control of your business health, resulting in more confident and smarter decisions. It's cost-effective and reliable, delivered by a vast network of trusted service providers, and backed by extensive service and support.

Arabic CRM 1.2 is an add-on to localize Microsoft CRM 1.2. This white paper is the main guide for using Arabic CRM 1.2, it presents an overview on this product and it documents the necessary steps to install and work on Arabic CRM.