| Time |
Session |
| 09:00-09:30 |
Registration |
| 09:30-10:15 |
Why do you need a CRM Strategy?
The session will be presented by our partner Affinitiv http://www.affinitiv.com/ and we will cover:
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CRM – Vision to Reality
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Forces driving the increased focus on customers
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Why you need a CRM Strategy?
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Proper organization structure and attitude is essential to long-term CRM success
|
| 10:15-11:00 |
Dynamics CRM overview
The session will be presented by Microsoft Gulf and we will cover:
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Microsoft Dynamics CRM Suite
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Marketing, Sales, and Service Demos
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| |
Marketing, Sales and Hosting Track
Discover how Microsoft Dynamics CRM can help you grow your business with the visibility to capture more business opportunities
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Customer Service and Contact Center Track
Discover how Microsoft Dynamics CRM can help you increase customer satisfaction through real-time customer visibility and insight
|
| 11:15-12:00 |
Financial Services Solutions
Whether you are a retail, corporate, investment or wealth management organization, Microsoft Dynamics CRM will be the right solution for you. We will demo how you can generate 360o client view: customer preferences, transactions, holdings, and communications history from a single interface.
The ability to manage leads and opportunities, automate sales cycle activities, manage marketing activities, and follow-up actions or tasks required.
The session will be presented by our partner Tradesoft who will speak about their implementations in prominent financial organizations like: Bank Positif, and Barclays UAE.
http://www.tradesoft.com.tr/
|
Citizen Relationship Management
Increase citizen satisfaction by having a multi-channel communication. Generate a 360 o citizen view. Measure your service KPI, and generate dashboards to enhance your service quality.
IT Help Desk solution
Help Desk solutions fulfill customer needs, leading to better customer support and higher satisfaction levels
The session will be presented by our partnerLINKdotNET who will speak about their implementations in prominent organizations like: Egyptian Government, Telecom Egypt, Gulf Capital, GASCO. http://www.linkdev.com/crm/
|
| 12:00-12:45 |
Property Management Solution
Microsoft Dynamics CRM will help you stay in touch with your prospects and tenants through leveraging all customer interaction features. The solution will cover: Marketing and Sales automation, Customer support and maintenance management, Property units definition with full geographical segmentation
(Projects/Phases/ Clusters) Integration with maps and GIS, and Contracts Management.
The session will be presented by our partner eSolutions- Dynamics http://www.dynamics.ae/ |
Improve User Productivity in Contact Centers
How to leverage Microsoft Office SharePoint Server, Performance Point and Interactive Intelligence contact center to bring your call center up-to-speed with minimal time. Microsoft pre-integrated based solutions will help you raise customer satisfaction, and increase your revenues
The session will be presented by our partner Netways http://www.netways.com in cooperation with our partner Interactive Intelligence http://www.inin.com who will also speak about the implementation at Abu Dhabi Securities Market. |
| 12:45-13:30 |
Power to Choose your deployment- Hosting offer
The hosted version of Microsoft Dynamics CRM will get you up and running immediately. Keep your initial cost at a minimum because you won’t need large IT staff with diverse skill sets, extensive disaster recovery facilities, and use your existing IT infrastructure. So you can start enjoying Microsoft Dynamics benefits TODAY. With Microsoft CRM you can have a mixed deployment between local installation and remote hosting, and move from one to the other freely. The session will be presented by our partner Advanced Business Solutions http://www.abs.ae/ and will be joined by Media Leader Group to discuss the benefits of Microsoft Dynamics CRM.
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Solutions to manage your Customer Interactions
Contact centers are becoming increasingly customer-focused where agents not only resolve customer complaints but also generate revenue.
The Dynamic Contact Center helps businesses respond to the ever-changing dynamics of customer service and sales by orchestrating resources and contact center capabilities to align with customer needs and business objectives. The Dynamic Contact Center by GENESYS has the know-how, technology and built-in processes to make adjustments in real-time. The session will be presented by our partner Alfuttaim Technologies http://www.alfuttaimtechnologies.com/
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13:45-...
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Lunch
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