What is TSC
Microsoft Technical Services Coordination (TSC) is a FREE service that provides a Technical contact for proactive & reactive Consultancy (Advisory) requests - Limited to 40 Hours, excluding break fix (problem) support.
Who gets TSC?
The headquarters for Microsoft Gold Certified Partners ONLY.(Not available to individual locations unless their headquarters primary contact agrees to share)
Whom to contact?
For an immediate initial response; call your local service number, and pick the Partner Support option:
Egypt: +20 (2) 3539-3333
Saudi: 800 897 1477
Gulf: +971 (4) 391-7000
For 1 business day initial response; e-mail EGpsTSC@microsoft.com
Or send your queries through the Web Form at www.microsoft.com/uk/partner/tech_support/partners/coordinator/
What products are supported?
-All Microsoft products, including Microsoft Dynamics (MBS).
-Only Basic information is provided for Beta products (Best efforts ONLY).
-No break fix support is provided for beta products
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