

With a number of features to streamline problem resolution, Windows Vista is designed to provide better self-help and improve centralized tools for support professionals.
Windows Vista itself detects, diagnoses, and helps you respond to common problems. But when incidents that require support do occur, Windows Vista provides centralized support tools and resources to quickly diagnose and resolve issues.
In Windows Vista, Remote Assistance is optimized for the enterprise, with faster performance, built-in diagnostic tools, and the ability to assist users at home, on the road, or from a remote location.

Updated Remote Assistance makes it easier to get the help you need when you need it.