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Windows Mobile solutions

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Every business depends on building customer relationships that are strong, durable, and profitable. But legacy systems can make it difficult to gain valuable customer insight.

Microsoft has built a wide range of mobility and Customer Relationship Management (CRM) solutions to help ensure that your sales force can be more connected — and more mobile — than ever before. With these solutions, all of your employees can have access to their customer contacts and most recent data whenever they need it.

Microsoft is helping to build businesses of all shapes and sizes. See the resources below to learn how Microsoft can help you forge powerful customer relationships.

Articles for business leaders

Microsoft Dynamics CRM helps two companies increase productivity

Windows Vista, Microsoft Office, and Microsoft Exchange: A strong foundation for CRM

Protect customer data with Windows Rights Management Services

Help your sales team learn to love CRM

In search of your future best customers

Precision marketing reaches the right customers with the right deal

Microsoft Dynamics CRM improves business intelligence

Customer feedback: How to collect and use it for strategic benefit

How to make the most of your CRM investment

Save time and money on CRM-ERP integration

Improve how you measure your sales force productivity

Web 2.0 marketing: What it can do for you

Word-of-mouth marketing: Get customers to do your selling

Good reasons to post customer reviews on your site

How to create a loyalty program your customers really love

Yes, you can turn customer service into a profit center

How redesigning your Web site can boost sales

Predicting your company's future

Wanted: Customer for long-term relationship

Articles for IT managers

How to train your CRM champions

CRM champions

Put Web 2.0 technologies to work on your site

What to do when customer demand fluctuates

The role of IT in CRM analytics

How to build an effective dashboard

Customer feedback: How to collect and use it for strategic benefit

How to use CRM to create more profitable customers

How a single view of customer data can lead to better service

How interactive tools can turn browsers into buyers

Data mining can help your business deliver what customers crave

How to make the most of your CRM investment

Downloads and demos

Get ready for Microsoft Dynamics CRM 3.0: Data sheet and planning tips

Download the Microsoft CRM needs assessment wizard

View demo: Microsoft Outlook with Business Contact Manager Update

Customer success stories

Consulting firm integrates processes, increases tracking and forecasting abilities

For Midwest Wireless, CRM now means customers receive more

Norwegian shipbroker sails past competitors with a Microsoft-based communications system

Improved customer service translates directly into increased sales for Jack Wolfskin (856 KB Microsoft Word file)

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