Customer relationship management (CRM) deployments frequently fail because of a lack of user acceptance. Internal CRM solutions champions can help improve acceptance.

See how Microsoft Dynamics CRM solutions helped two very different midsize organizations—a distributor of medical supplies in New York and a city government in Portugal—accelerate vital business processes as much as 50 percent.

If your company is still considering whether to upgrade to Windows Vista and the 2007 releases of Microsoft Office and Microsoft Exchange Server, consider the prospect of improved customer service in your decision.

To prepare your CRM champions to promote and support new CRM solutions software, take three important steps: Train them on the basic application, train them on the prototype, and make sure they understand the business processes that the software supports.

Windows Rights Management Services (RMS) adds an extra layer of security to sensitive data. This article describes how you can use its capabilities to keep customer information safe.