Microsoft Services Essential Support for midsize businesses
Streamline IT management and help your people drive business forward with reliable systems
Published: December 20, 2006
Microsoft Services Essential Support is a family of affordable, prepackaged support offerings that will give your IT staff time to focus on more strategic projects that will help grow your business.
Available immediately, the Essential Support Standard Plan provides people with phone-based access to Microsoft technical support professionals. These support professionals provide problem resolution support and proactive support assistance to help your people do their jobs, and contribute to the success of your business, and help you to maximize on your technology investment.
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Essential Support highlights
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| Level 0 | Level 1 |
Support Account Management Two fixed-price Microsoft support packages designed to meet the unique IT needs of midsize businesses. | Included | Included |
Problem Resolution Support Phone-based support by Microsoft technical account professionals to help maximize IT efficiency and your technology ROI. | up to 15 hrs | up to 30 hrs |
Support Assistance Proactive support assistance with prescriptive advice and guidance about IT issues, such as performance concerns, disaster recovery and configuration assistance. | up to 10 hrs | up to 20 hrs |
Information Services Full access to online information services to ensure your IT staff remains up to date on the latest Microsoft products and technologies. | Included | Included |
Essential Support and software assurance
Expanded Software Assurance Coverage If you purchased Microsoft product licenses using the Open Value, Select, or Enterprise Agreement licensing programs, Software Assurance provides Problem Resolution Support for your Microsoft server, Microsoft Windows, and Microsoft Office System products and editions, even if the specific license requiring support does not have software assurance coverage.
Software Assurance customers have the option to convert earned incidents through Software Assurance to Essential Support incidents. This gives you a higher level of support that includes managed incident escalation and the phone-based access to a team of Microsoft technical account professionals who offer far more than reactive problem resolution.
For more information about Software Assurance Support, visit: http://support.microsoft.com/gp/softassurance.
Software Assurance with Essential Support—Focus on Your Business Instead of Fighting IT Fires Your Microsoft Technology combined with Essential Support and Software Assurance can help make your people and your business more productive.
For more information about Software Assurance, visit the Software Assurance Support Web Site.
