Self-support and assisted-support options

Published: September 6, 2005

Live Chat
Contact Us
Contact a Microsoft Representative
Member Services
Sign In
Not yet a Member?
Find out how to access Member Services.
Take an assessment
Resources
Solution Finder
Newsletter
Events & Webcasts
View your Microsoft License Statement
Case Studies
Regional Sales Teams

Microsoft offers a wide range of resources to enable you to solve technical problems by yourself or through communications with your peers.

On This Page
Self supportSelf support
Assisted supportAssisted support

Self support

Microsoft Help and Support Center
With links to the latest support news, self support, assisted support, and Microsoft Services, this award-winning support Web site can help you find all the answers to your support issues.

Newsgroups
This rich resource enables you to discuss support issues with other Microsoft product users, read about topics that interest you, answer a question from another newsgroup visitor, or post your own question. You can search the newsgroup topics by locale, topic, product, or user group.

Knowledge Base
Find answers to your support questions by searching the Microsoft Knowledge Base. In the Knowledge Base, you will find support articles sorted by type, including troubleshooting, tips, how-to articles, and downloads, as well as Microsoft Developer Network (MSDN) and TechNet articles.

Product Solution Centers
Select a Solution Center for a specific product to access support information, including common issues, frequently asked questions, helpful links, tips, and how-to articles, as well as the latest downloads.

Learning
Microsoft Learning provides resources and information to enable you to become certified in Microsoft products and technologies. In addition, you will find top stories about the latest Learning tools and features, as well as current offers for Microsoft Learning products and other featured content.

Assisted support

Microsoft Dynamics (formerly Microsoft Business Solutions)
Microsoft Dynamics provides your business with a wide choice of award-winning support services. These include immediate answers to most technical support requests, guaranteed response times for other support issues, and self support and peer support through around-the-clock access to online information. You can also find support from partner companies on this Web site.

Partner services
Microsoft Services partners include more than 775,000 partners worldwide, covering nearly every industry. So you have ultimate choice and flexibility when selecting additional IT resources. Our partners offer easily-integrated business applications, consulting and support services, and extensive experience building powerful solutions. Use this Microsoft Solution Finder to find technology partners in your area.

For additional assisted-support options, and for help on other products, see the Microsoft Help and Support page.



Was this information useful?