Microsoft technical professionals can help you manage all your support needs, whether you have to solve a problem urgently, want consulting advice, or need the latest software patches and releases. We provide a full range of support services to help you get the most out of our products.
Services for large businesses Find information about service and support options for large businesses. Learn about consulting services that will assist you in finding industry experts in your area, support contact information, and technology centers to help you solve technical challenges. Also, explore training resources to help you expand your knowledge.
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Premier Support Microsoft Services Premier Support offers you the flexibility to choose the support options that best fit your organization. Support options can include dedicated technical professionals, 24-hour telephone or onsite support for solving problems, Rapid Onsite Support Service for mission-critical events, and employee training. This program also includes a designated technical account manager to help define custom support options for your organization.
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Essential Support Microsoft Services Essential Support offers 24-hour telephone access to Microsoft technical support professionals who provide proactive support and can help you solve problems efficiently. Benefits of this program include enabling your information-technology (IT) staffers to keep their focus on more strategic projects while helping to keep your budget lean.
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Essential Support included with your Enterprise Agreement (EA) You can now add Microsoft Services Essential Support to your existing or new Enterprise Agreement (EA). Essential Support offers direct, priority, phone-based support. It also offers full access to online information services and training, proactive and prescriptive guidance on IT issues, and a significantly reduced, entry-level price, which is easily justified by reducing the cost of software-failure downtime.
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Microsoft Dynamics (formerly Microsoft Business Solutions) Microsoft Dynamics provides your business with a wide choice of award-winning support services. These include immediate answers to most technical support requests, guaranteed response times for other support issues, and self support and peer support through around-the-clock access to online information. You can also find support from partner companies on this Web site.
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Microsoft Dynamics CustomerSource CustomerSource provides Microsoft Dynamics customers currently on a service plan with additional support that helps improve their business processes and practices. Support resources are available to you around-the-clock and include useful information and a multitude of tools.
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Software Assurance Software Assurance is an offering available with Microsoft Volume Licensing programs that enables you to stay up-to-date with the latest software versions, and to access training and deployment resources to help your employees work more efficiently. Customers who have purchased Software Assurance for qualifying Microsoft server products are eligible to receive Problem Resolution Support coverage for those server products. See the support options on this page.
TechNet Get the best value from your support experience. TechNet’s prescribed methods for choosing support can help you select the best support type for your organization. On this page, you will find options and programs for self-help, subscription-based, and contract-based support.
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TechNet Midsize Business IT Center This compilation of resources, tailored to the needs of IT professionals in midsize businesses, includes a focused collection of the best IT solutions and tools for organizations with 25 to 500 PCs.
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MSDN The Microsoft Developer Network (MSDN) Library is an essential resource for developers who use Microsoft tools, products, and technologies. On MSDN, you will find a wide selection of technical programming information, including sample code, documentation, technical articles, and reference guides.
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Professional Support Microsoft's paid Professional Support provides a full range of technical expertise to help you with your support problems or questions. Find professional support options and phone numbers, as well as links to community resources, partner support, self-support options, and information to help you get started with paid support.
Microsoft Services Microsoft Consulting offers your organization industry-specific expertise and the convenience of using a local partner, all backed by the in-depth knowledge and broad resources of the world's leading technology company. Locate services by solution, product, or support program on this Web site.
