If you encounter difficulty while custom creating your own Microsoft® Agent characters, please refer to the following list of symptoms and try the suggested steps to isolate and solve the problem.
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My custom created character appears to work properly on Windows 98, but on Windows 2000 it exhibits some unexpected behavior with its transparency color.
This is a known issue with characters custom created with a palette of less than 256 colors. Issues with these characters include the transparency color showing in the background, transparent balloon text, transparent balloon border, or transparent balloon background. Note that such characters may cause your applications to crash when loaded in the Agent character picker dialog or the Office gallery. Your customized characters must use a palette with 256 colors or more. You can use the Agent Office palette as a starting point or reference.
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After calling the MoveTo method, my custom created character seems to freeze even though I have Return animations assigned to Moving state animations.
When an animation is played, the last frame of the animation will be held, continuing to be displayed, until another animation is called. To see the Return animation, you should play another animation after calling MoveTo, even it is just a still, neutral position like the Restpose animation.
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Make sure a simple speaking animation is assigned to the Speaking State. For example, you can use a single frame consisting of the custom created character’s neutral position with mouth overlays.
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Installing or using Microsoft Agent
Developing applications with Microsoft Agent
