If you have difficulty loading Web pages that are scripted to use Microsoft® Agent, please refer to the following list of symptoms and try the suggested steps to isolate and solve the problem.
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When I attempt to load a Web page scripted for Microsoft Agent, nothing happens.
This can occur if one of the following conditions exists:
- Check your browser's security options. Your browser must be set to enable the loading of ActiveX® scripts and playing of ActiveX controls.
- If you are accessing pages scripted with Microsoft Agent and using Microsoft Internet Explorer, you must have version 3.02 or later (
download the latest version of Internet Explorer). In Microsoft Internet Explorer, click the Tools menu, then Internet Options..., and then click the Security tab. In the Security Settings dialog box for the corresponding Web content zone, select the options to enable ActiveX controls and Active scripting.
- A Java applet on the page can also cause this error. To run Microsoft Agent on the same page as a Java applet requires version 2.0 of the Microsoft Virtual Machine (VM). For more information, see Troubleshooting development of Web pages.
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When I attempt to load a page scripted for Microsoft Agent, I get the message, "Unable to initialize Microsoft Agent."
This usually occurs when you don't have Microsoft Agent or some other control that page uses installed, and choose No when you are prompted to install the control. Try refreshing the page, though the page may work only if you install all the components it requires.
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When I attempt to load a page scripted for Microsoft Agent, I get a scripting error: "Microsoft VBScript Runtime Error, Object required."
One of the following conditions may cause the message to display:
- Your security options for Microsoft Internet Explorer must be set to enable ActiveX controls and plug-ins. Check your browser's security page. In Microsoft Internet Explorer, click the Tools menu, then Internet Options..., and then click the Security tab. In the Security Settings dialog box for the corresponding Web content zone, select the Run ActiveX controls And plug-ins option.
- You are running on a dual-boot Microsoft Windows® NT/Windows 2000/Windows XP and Windows 95/Windows 98/Windows Me computer and you have installed Microsoft Agent on one operating system but are trying to access the page from the other operating system. Although the operating systems may share directories and files, the registry information used by Microsoft Agent is not shared, so you must install Microsoft Agent on the operating system you use to access Web pages scripted with the character.
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When I attempt to load a page scripted for Microsoft Agent, I get the message, "The component has been digitally "signed" by its publisher, but the signature does not match the component. Is it possible that this component has been damaged or tampered with? Do you want to continue?"
This may appear if you attempt to install Microsoft Agent on Microsoft Internet Explorer 3.02. You can either continue with the installation or update your browser to Microsoft Internet Explorer 4.0 or later.
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When I attempt to load a page scripted for Microsoft Agent using Netscape Navigator (or other Internet browsers), I get errors.
Microsoft Agent is implemented using ActiveX interfaces. To successfully view Web pages scripted with Microsoft Agent, a browser (such as Microsoft Internet Explorer) needs to support embedding ActiveX objects through script on a page, and only on systems running Microsoft Windows 95, Windows 98, and Windows NT 4.0 (or later).
If you are not using Microsoft Internet Explorer on one of the above Microsoft Windows operating systems (or later), check with your browser vendor for further information on ActiveX support. Also, there may be third-party developers who have plug-ins which support Microsoft Agent within browsers like Netscape Navigator.
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Troubleshooting problems installing Microsoft Agent
Troubleshooting problems using text-to-speech engines
Troubleshooting problems using speech recognition engines
Troubleshooting other types of user problems
