You can easily return any Microsoft retail product* to the retailer from which you purchased it, subject to that retailer's return policy.
Software and hardware products that you purchased in the United States, excluding its territories, or Canada (collectively “North America”) come with a Microsoft 45-Day Money-Back Guarantee, subject to the exclusions listed below. Microsoft will refund your purchase price, subject to policy guidelines and warranty and license agreement provisions.
If you do not follow these steps, you may not receive a refund
The Return Center will process validated refund requests within 2–4 weeks of receipt. Failure to include all the required information may result in a denial of your request or a delay in the processing of your refund. We will reimburse you up to $7 USD for the cost of shipping your product to Microsoft, unless you can provide satisfactory proof that your shipping costs were greater than $7 USD.
1-877-673-8889 (TTY Line)
Microsoft Product Returns Program
2031 Burroughs Ave.
San Leandro, CA 94577
* For convenience Microsoft refers to software licenses and hardware as “products” in this policy. Customers actually acquire software licenses from Microsoft, not software.
Last updated January 2015