In addition to developing more reliable technology, Microsoft is dedicated to helping customers configure and manage systems to improve availability and dependability. We provide the following resources for our customers:
Windows Error Reporting.
Customers can choose to send an anonymous report to Microsoft when a software issue arises. The information is used to help improve later products.
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Patterns and Practices.
This site provides guidance on the best ways to develop, build, deploy, and use solutions based on Microsoft technology.
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TechNet IT Solutions.
TechNet IT Solutions content provides prescriptive guidance on how to effectively and efficiently design, develop, deploy, operate, and support solutions built on Microsoft server technologies.
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Microsoft Operations Framework.
The Microsoft Operations Framework (MOF) provides operational guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft technologies.
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Microsoft Interoperability.
Systems built for interoperability tend to be more stable because conflicts between applications are minimized. Learn about Microsoft's approach to interoperability.
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Management and Operations.
Microsoft Solutions for Management helps organizations achieve operational excellence. Through a combination of technologies, partner offerings, best practices, and training opportunities, organizations can improve service, reliability, availability, and security while lowering total cost of ownership.
Enterprise Engineering Center.
This Microsoft-hosted center enables organizations to test complex business computing scenarios on systems that match their own IT environment. Based at Microsoft headquarters in Redmond, WA, the Center is available at no charge and was developed with the help of such partners as Dell, EMC, Hewlett-Packard, IBM, and Unisys.
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Application Compatibility Toolkit 4.0.
This toolkit is intended to help business customers migrate applications to Windows XP Service Pack 2 and Windows Server 2003.
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Maximizing Availability on the Windows 2003 Platform.
Read about verifying operating system reliability during the Windows engineering process, understanding the causes of downtime, deploying new features and technology enhancements that reduce downtime, providing mission-critical capabilities and services, and delivering prescriptive guidance and best practices.
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Windows Server 2003.
Networking improvements and new features in the Windows Server 2003 family extend the versatility, manageability, dependability, security, and reliability of network infrastructures.
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Using Dr. Watson.
Also know as Windows Error Reporting, Dr. Watson detects information about system and program failures and records the information in a log file. Support technicians can analyze the log file to diagnose the failure's cause.
