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About the Book
Official Microsoft Learning textbook designed for the academic classroom that covers the topics and skills in the 70-272 exam.
A complete program with textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students prepare for Microsoft Certified Desktop Support Technician (MCDST) Exam
70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The MCDST is a new, two-exam credential available from Microsoft Learning. The certification assesses the skills needed for working in a variety of environments, from corporate environments to phone support for home users, remote support, and retail counter support. A complete set of instructor resources supports the book.
Related Books
Installing, Configuring, and Administering Microsoft® Windows® XP Professional (70-270), Second Edition
Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System (70-271)
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