Index

M
mailing lists direct   53
mainframe environment   108
management
    centralized   108
    contact   68, 107-09
    content   111
    replication   128
    sales   50
Management Consoles. See Microsoft
Management Consoles
manufacturing product tracking   56
market places   55, 78
market share demographics   87, 94
marketing
    data   88, 90, 93
    demographics   94
    staff   53
    strategies   95
Mass Peter   91
Maurer David   60
MCPs (Microsoft Certified Professionals)   15
MCS (Microsoft Consulting Services)   24, 36, 116-17
MCSEs (Microsoft Certified Systems
Engineers), 15
MCSPs. SeeMicrosoft Certified Partners
Mecham Kimberly, HR Operations
product manager   74
Message Queue Server. SeeMicrosoft Message Queue Server   111
messaging
    center   133
    client   64
    directory   55
    ECMS   55
    instant   141
    Outlook   103
    queuing   146
    system   55
    two-way   148
    unified   122, 133
Messaging and Collaboration module   166, 170-71
Messaging Directory recommendations   177
metadata   189-94
META Group   24
methodologies   7, 8, 13, 35, 38, 40
microbrowsers   138, 149-50
Microsoft Access   11, 52, 113
Microsoft Active Server Pages   64, 116, 124, 176
Microsoft ActiveX   116
Microsoft BackOffice
    analysis   109
    collaboration   109
    content management   109
    data analysis   112
    digital dashboard support   115-16
    Foster Parents Plan of Canada (FPP)   95
    IT structure   96
    KWorld case study   39
    Nabisco case study   42, 45
    platforms   122
    prototypes   115
    Snapper case study   57
    tracking and workflow   108-109
Microsoft Certified Professionals (MCPs)   15
Microsoft Certified Partner
    British Petroleum case study   19
    Connect Austria case study   67
    digital dashboards users   101
    Foster Parents Plan of Canada (FPP)   96
    programs   14
    server products   64-65
Microsoft Certified Systems Engineers (MCSES)   15
Microsoft Consulting Services (MCS)   24, 36, 116-17
Microsoft Developer Network (MSDN)   63-64
Microsoft Employee Stock Purchase Plan (ESPP)   75-76
Microsoft Encarta   158
Microsoft English Query   159-61
Microsoft Excel   174 
Microsoft Exchange Scripting Agent   113
Microsoft Exchange Server   20, 24
    basic knowledge find services   173
    Chat Services   197
    collaboration   10, 39, 101
    Communities Teams and Experts   180
    Content Management module   191-92
    corporate directory service   176
    customer management system   51
    data storage   107
    information loops   55
    Journey case study   41, 44-45
    knowledge creation and collaboration   173
    knowledge-management system   55
    Knowledge Services layer   172
    knowledge storage   173
    messaging   39
    offline information   7
    offline-synchronization   53
    Portals and Search module   186
    scalable platform   13
    solutions   54
    version 5.5   64
    Web-enabled newsgroups   66
Microsoft Exchange Web Storage System   155
Microsoft Expense   82-84
Microsoft FrontPage 2000   20, 24, 104, 133, 142, 146
    Portals and Search module   186
    recommended   175-78
Microsoft Higher Education   116
Microsoft Human Resources (HR)
    401(k) plans   74
    HR Web   74-75
    SAP HR module   75
Microsoft Index Server   111, 146
Microsoft Intelligent Interface Technologies   157
Microsoft Internet Explorer 5
    clients   125, 143-44
    desktop tools   92
    interactivity   105
    Internet tools   67
    Knowledge Desktop layer   171
    Portals and Search module   186
    productivity applications   37, 63, 95
    publishing spreadsheets   104-05
    text-to-speech support   159
    version 3.02   20
    version 4   24
Microsoft Internet Information Server (IIS). SeeIIS (Microsoft Internet Information Server)
Microsoft ISN Web site   142
Microsoft knowledge-management
architecture   168
Microsoft Management Consoles (MMCs)   129
Microsoft Message Queue Server   111
Microsoft Mobile Explorer   146, 150-52
Microsoft MobilePro   58
Microsoft NetMeeting   102, 109, 197
Microsoft Office 95   20, 95
Microsoft Office 97   41-42, 64
    files   40
    Nabisco case study   45-46
    productivity applications   24, 57, 95
Microsoft Office 2000   8, 45, 131-132
    applications   112
    back-end database support   112
    basic knowledge find services   173
    collaboration   10-11, 109-10
    Communities Teams and Experts   180
    content management   109
    data access   113
    data analysis   13, 109, 112
    digital-dashboards   101, 103-04, 115
    Journey case study   41
    Knowledge Desktop layer   171
    knowledge-management solutions   110
    knowledge storage   173
    productivity application   37, 67, 89
    products   64
    search and deliver   109
    secure team workspaces   110
    tracking   109
    workflow   109
    Web Components   186
    Web Folders and Server Extensions   176
Microsoft Office Assistant   46, 64
Microsoft Office File Save   104
Microsoft Office Professional 95 7.0b   20
Microsoft Office Server Extensions   111
Microsoft Office Solution Providers   105
Microsoft Office Web Components (OWCs)   10, 103, 105-06, 109, 115, 118
Microsoft Online Analytical Processing (MSOLAP)   13
Microsoft Outlook 2000   97
    collaboration client   103, 115
    Communities Teams and Experts   180
    Content Management module   193
    customer-management systems   154
    customer support   68
    digital-dashboards   101
    forms   40
    dynamic Web pages   103
    folder access   131
    Knowledge Desktop layer   171
    knowledge-management systems   10
    laptops   144
    offline information   7
    mail client   103
    messaging   115
    Nabisco case study   41-43
    Outlook Today   10, 23-24, 104, 187
    Personal Knowledge Portal   104
    personal portals   23, 104
    productivity applications   24
    Real-Time Collaboration module   195-98
    recommended   174
    sales representatives support   68
    searches   125
    standard capabilities   43
    team folders   106-07
    with Office 2000   131
    workflow applications   113
    View Control   186
Microsoft Outlook Contact   52
Microsoft Outlook Express   131
Microsoft Outlook Public Folder   52
Microsoft Outlook Today   10, 23-24, 104
Microsoft Outlook Team Folders   107, 118
Microsoft Outlook View Control   108
Microsoft PowerPoint   40, 104, 125, 197
Microsoft Project   20, 95
Microsoft Proxy Server 1.2   20
Microsoft Research Department   157
Microsoft Schedule+ 7.5   20
Microsoft Site Server   12, 24, 37, 39, 109
    analysis services   194-95
    Communities Teams and Experts   180
    Content Management module   191
    Portals and Search module   185-86
Microsoft SNA Server   20, 67, 95
Microsoft Solution Provider   148
Microsoft Speech Application Programming Interface (SAPI)   158
Microsoft SQL Server
    Centenary College case study   117
    Communities Teams and Experts   180
    connectivity   115
    Content Management module   192
    data analysis   13, 115
    database management   39, 113
    data consolidation   124
    digital dashboard solutions   101
    data mart   80
    data warehouse   88, 91, 109
    DTS   186-87
    English Query   159
    Journey case study   41
    Nabisco case study   45
    offline information   7-8
    transaction support   124
    Real-Time Collaboration module   198
    relational database   105
    server products   24, 37, 57, 67, 90, 95
    speech recognition   161
    query support   124
    version 6.5   20, 90
Microsoft stock-split history   76
Microsoft stock ticker   76
Microsoft System Management Server   20, 24, 42, 46
Microsoft Team Folders Wizard   13
Microsoft TechNet   63
Microsoft Terminal Server   146
Microsoft Transaction Server   (MTS) 111
Microsoft Visual Basic   41-43, 142
Microsoft Visual C++   41-43, 142
Microsoft Visual J++   142
Microsoft Visual InterDev   20, 63, 94, 142, 188
Microsoft Visual Studio   20, 24, 63, 89, 133, 142
    Communities Teams and Experts   180
    intranet with   176
Microsoft Win32   124, 144-45
Microsoft Windows 2000
    ACL   128-29
    Active Directory   39, 130
    clustering   128
    file share synchronization   132
    hardware-abstraction layer   149
    Internet information services   111
    Offline Folders   132
    Nabisco case study   45
    security model   128
    server products   108
    software   144
    Web servers   123
    wireless solutions   146
Microsoft Windows 95   20, 24, 89, 95
Microsoft Windows 98   143-44
Microsoft Windows 2000 Professional   143-44
Microsoft Windows 2000 Server   142, 146
Microsoft Windows CE   143-49,
    cost-effectiveness   62
    devices   61
    online customer support   63
    paper-based process   57
    software solutions   60
    Snapper case study   58-60
Microsoft Windows Distributed Networking Architecture (DNA)   7
Microsoft Windows Explorer   131
Microsoft Windows Media Player   197
Microsoft Windows Media Services   10
Microsoft Windows NT 4   20, 24, 57, 63, 89
Microsoft Windows NT Server   7, 37, 42, 58, 67, 95
    Active Directory   130
    basic knowledge find services   173
    features   111
    HarperCollins case study   94
    knowledge storage   173
    KWorld   39
    Nabisco   45
    Snyder case study   60
    System layer   172
Microsoft Windows NT Workstation   20, 24, 42, 95
Microsoft Wireless Access Services   146
Microsoft Wireless Application Protocol (WAP)   138-40, 150, 152
Microsoft Word   40, 60, 79, 104, 111, 125
MMCs (Microsoft Management Consoles)   129
mobile computing   69
mobile devices   143, 147
Mobile Explorer. SeeMicrosoft Mobile Explorer
mobile phones platform   150
MobilePro. SeeMicrosoft MobilePro
model object   103
Moon Kevin   88, 91
Mowat Stuart   92-93
M.R.S. Company Limited   96
MS Review   79, 81-82, 84
MSDN (Microsoft Developer Network)   63-65
MSN (Microsoft Network)   11, 19
MSNBC   23, 104
MSOLAP (Microsoft Online Analytical Processing)   13
Murphy Eileen   43, 44

N
Nabisco   40-46
Nawaz Sabina   81
NEC MobilePro   57, 61
NetMeeting. See Microsoft NetMeeting
NetShare files   125
Network News Transfer Protocol (NNTP)  
64, 131
networks   138-41
Newsgroup
    alerts   65
    browser   63
    subscriptions   64-65
    Web-based   63-65
New York Stock Exchange   148
NNTP (Network News Transfer Protocol) protocol   64, 131
Norwood Parker   53
notification services   147
NTT Docomo I-Mode Service   141

O
object model   103
objects
    Collaboration   132
    COM   105
    server-side   113
ODBC-compliant system   109
OEMs (Original Equipment Manufacturers)   147, 150-51
Office 2000. SeeMicrosoft Office 2000
Office Assistant. SeeMicrosoft Office Assistant
Office File Save. SeeMicrosoft Office File Save
Office Server Extensions. SeeMicrosoft Office Server Extensions
Office Solution Providers. SeeMicrosoft Office Solution Providers
Office Web Components (OWCs). SeeMicrosoft Office Web Components (OWCs)
offline
    information   7, 8
    replication   51-52
    synchronization   53
Offline Folders   132
OLAP (Online Analytical Processing)   92, 109
OLE DB   105, 112, 124, 133
ONE   66-67
online
    access   121
    catalog graphic   56
    dialogue   63
    discussions   110
    help   46
    presentations   196-97
    support   49, 63
Online Analytical Processing (OLAP)   92, 109
Online Analytical Processing. SeeMicrosoft Online Analytical Processing (MSOLAP)
opening screens   23
Operating System Abstraction Layer   149-50
operating systems
    Microsoft Windows   42
    Microsoft Windows 95   20, 24, 89, 95
    Microsoft Windows CE   58
    Microsoft Windows NT Server 4   20, 24, 37, 40, 57-58, 63, 67, 89, 95
    Microsoft Windows NT Workstation 4   20, 24, 40, 67, 95
opportunity tracking module   52
order processing   55
Oregon State University case study   114
Original Equipment Manufacturers (OEMs)   147, 150-51
Outlook. SeeMicrosoft Outlook 2000
Outlook Contact. SeeMicrosoft Outlook Contact
Outlook Express. SeeMicrosoft Outlook Express
Outlook Team Folders. SeeMicrosoft Outlook Team Folders
Outlook Today. SeeMicrosoft Outlook Today
Outlook View Control. SeeMicrosoft Outlook View Control
OWCs. SeeMicrosoft Office Web Components (OWCs)

P
Palm OS   59
paper-based processes   148
paper-based reports
    elimination   55, 75-77, 82
    errors   83
    managing   10, 13
    replacement   57-59
    solutions   61-62
paperless
    expense   82
    management   75
Paradigm4   148
payrolls   75
PCs (personal computers)
    desktop   151
    handheld   161
    operating system   147
    pocket   147
PDAs (personal digital assistants)   144
peer-to-peer push channels   147
Persona conversational assistant   156
personal digital assistants (PDAs)   144
personal files   4
Personal Knowledge portal   104
Pittsburg Police Department case study   148
PivotTable   105-06, 109, 112
PLAN International   94
plumbing   106
Pollock Tom   58-59, 61-62
portals   170
    browser-only   102
    business challenges   200
    connections   137
    features   65
    human resources   74
    personal   23, 109
    search capabilities   65
    Web-browser   65
Portals and Search module   166, 183
    BI (business-intelligence) data   188
    browsers   185
    catalogs   184-88
    channel technology   185
    Exchange public folders   187
    Microsoft technologies for   185-86
    recommendations   187-88
    teams   184
    technology requirements   184-85
    Visual InterDev   188
Post Mark   20
PowerPoint. SeeMicrosoft PowerPoint
Premier Support   46
printing
    collaboration   54
    development   65
    groupware   54
    hardware   58
    paychecks and pay stubs   75
    servers   57
    support   63
    training materials   72
productivity applications
    Hummingbird BI/Query   89
    Microsoft Internet Explorer   24, 37, 95
    Microsoft Office   24, 37, 42, 57, 67, 89, 95
    Microsoft Outlook   24, 37, 42
    Microsoft Project   20, 95
    Microsoft Schedule+ 7.5   20
products
    development   40
    financial tests   43
    market research   43
    orders   55
profile maintenance   61
Project. SeeMicrosoft Project   95
proofreading   159
property promotion   131
protocols. See alsospecific protocols
    Content Conversion   139
    forum   140
    Header Conversion   139
    Internet   138-39, 141
    NetworkNews Transfer   64
    support tel:   150-51
    wireless-specific   140
Proxy Server 1.2   20
Prusak Laurence   18
public folders
    Exchange 5.5   64
    solutions   54
    tracking   56
    Outlook Contact   52
    Web-enabled   64
public Internet-portals   19
publishing 109
    charts   103, 105
    databases   103-05
    data pipelines   91
    documents dynamic   115
    hits defined   91
    information solutions   111
    interactive   103
    profitability   91-92
    return rates   91-94
    sales tracking   91
    spreadsheets   103-05
    Web pages   104
publishing strategy defining   194

Q
Qualcomm   141
query and reporting tools   88
QueryTable   105

R
radio sites   22
Rankis Norman   116-17
RDS (Remote Data Services)   195
ReadFile   124
read-only memory (ROM)   143
Real-Time Collaboration module   166, 195-
98, 198
real-time notification engine   157
record-level   53
records   103, 106
Reilly Paul   36, 38
Remote Data Services (RDS)   195
reports
    business   90
    direct   81
    improvement   11
    planning tool   72-73
    query   88
    repositories   43, 64-66
    synchronization   53
ROM (read-only memory)   143
routers   39
Routing Objects   110, 113
runtime   93

S
sales
    applications   57
    automation   60
    breadth accounts   50
    data   52, 68, 88
    depth accounts   50
    distributors   55
    field sales   50
    management   50
    marketing   57
    medium-sized accounts   50
    opportunities   52-54
    outsourcing   57
    paper-based   55
    productivity   52
    progress   56
    prospective customers   94
    records   51
    representatives   52, 55, 62, 67, 93
    resellers   63
    revenue   52
    schedules   56
    segmentation   50
    targets   94
    telesales   50, 53
    timesavers   5, 53
    tracking   49-50, 52, 113
    turn-around time   54
    updates   53, 56
    Web site   63
sales force   50-53
    application   59
    automation   58, 68, 113
    case study   148
    collaboration   55
    distributors   55
    management   50
    productivity   52
    paper-based   55
    representatives   55
    resellers   63
    segmentation   50
    Snyder case study   60-64
    tracking   49-50, 113
    Web site   63
SAP HR R/3   75, 78, 82
SAPI (Speech Application Programming Interface)   158
SAP R/3   72, 78, 80, 82-83
scalable products   73, 88, 113, 126-27
Schedule+ 7.5. SeeMicrosoft Schedule+ 7.5
Schultz Eric   141
Scott Greg   114-16
screens opening   23
search services   184-86
secure wireless communications   148
security methodologies   128-30
servers
    applicaitons   108
    ASP   64
    back-end systems   60
    EARIS Document Library   67
    IIS   64, 90, 142
    management   108
    Microsoft BackOffice Server 42   57, 142
    Microsoft Exchange Server 24   37, 42, 57, 64, 67, 90, 95
    Microsoft Proxy Server 1.2   20
    Microsoft Site Server   12, 24, 37, 39, 109
    Microsoft SNA Server   20, 67, 95
    Microsoft SQL Server   20, 24, 37, 42, 57, 67, 90, 95
    Microsoft Systems Management Server 1.2   20
    Microsoft Windows 2000 Server   108, 142
    products   57, 148
    proxy   66
service providers locating   141
services layer   166-68
services notification   147
session content generation   146-47
SGML (Standard Generalized Markup Language)   140
shared knowledge briefs   185
Short Message Service (SMS)   141
Siemens   72-73
signature-capture   59, 61
Site Server. SeeMicrosoft Site Server
smart phones   151
SMEs (Subject Matter Experts)   178, 182
SMS (Short Message Service)   151-52
SMTP   131
SNA Server. SeeMicrosoft SNA Server
Snapper case study 57
Snyder Communications Inc.   55-64, 148
software. See alsospecific software packages
    conferencing   102
    inventory   51
    solutions   60
    vendors (ISVs)   104
Sohn Evan   60
Solution Provider. SeeMicrosoft Solution Provider
Speech Application Programming Interface (SAPI)   158
speech recognition   156-59
spreadsheets   105
SQL Server. SeeMicrosoft SQL Server
SQL statement   160
standardization   39, 45, 47
SteppingStone   60-61
stock-split history   76
stock ticker   76
storage engine   125
streaming-media   125
streaming-store   125
subject matter experts   29
Subscription and Notification Services   192
subscription/personalization service   65
summaries   102
supply chain   92
support channel   65
support devices   64
support end-to-end   142
support mechanism   29
support people   29
support technical   63
synchronization   143, 151
system operating   146-47
systems
    analysis   88
    business unit   78
    contact management   52, 54
    development   94
    operating (Seeoperating systems)
search tools   72
storage   125
System layer   167, 171-72
System Management Server. SeeMicrosoft System Management Server

T
Tandem mainframe   92-93
target audiences   8, 94
Task Gallery   156-57
tasks 56   107
taxonomy   13
TCO (total cost of ownership)   125, 130-31
team folders   108, 116
Team Folders Wizard. SeeMicrosoft Team Folders Wizard
Team Productivity Update   110, 115
teams   178-80
    development   63
    information sharing   110
    Portals and Search module   184
    productivity   111
    scenarios and recommendations   181-82
    work spaces   110
TechNet. SeeMicrosoft TechNet
technical integration   198-99
technical problems solutions   65
technical support   63
technologies enabling   111
technology providers   64
  tel:   151
telesales   50-54
Terminal Server. SeeMicrosoft Terminal Server
text-to-speech   158-59
threads   64-66, 109, 116, 147
Three Rivers Systems Inc.   117
time-cards   75
timeline for technology introduction   199
Tong Rich   155
tools
    analysis   103
    application   109
    chat   109
    development   133, 144
    real-time   102
    sharing   109
    video   109
    white boarding   109
total cost of ownership (TCO)   125, 130-31
tracking services   109-13
transaction based services   151
transaction logging   128, 148
Transaction Server. SeeMicrosoft Transaction Server   (MTS) 111
Turillo Michael   20-21

U
U.S. Food and Drug Administration (FDA)   44, 58, 61
U.S. Marines case study   148
  Underboss   91
unified messaging defined   133
Universal Plug and Play   149
UNIX   108
URLs   150
usability   19-21
usage characteristics   7
users
    accessing team folders   107-08
    collaboration   109
    community   63
    focus   19
    interaction updates   106
    interface   156
    knowledge management preparation   28
    mobile   144
    needs   8, 22
    Persona   156
    remote   144
    software driven interface   149
    Task Gallery   156
user-specified categories   4, 102

V
Vcard   150
versioning mechanisms   192
video conferencing   21, 196-97
virtual desktops   157
Visual Basic. SeeMicrosoft Visual Basic
Visual Basic Scripting   113
Visual C++. SeeMicrosoft Visual C++
Visual J++. SeeMicrosoft Visual J++
Visual InterDev. SeeMicrosoft Visual InterDev
Visual Studio. SeeMicrosoft Visual Studio

W
Walvoord Benjamin   65
WAP (Wireless Applications Protocol) 1.1   151
Web
    applications   124
    interface   107
    search   62, 108
    team folders   108
Web pages
    interactive   106
    managing   121
    support   104, 107
Web sites
    80-20   104
    Active Directory   130
    Digital Dashboard Business process Assessment Guide   119
    Digital Dashboard Starter Kit   114
    Intelligent Interface Technologies site   158
    IT staff training   136
    Lernout & Hauspie   157
    lesson plans   103
    Microsoft business site   15
    Microsoft Intelligent Interface Technologies site   158
    Microsoft ISN   141
    Microsoft IT Advisor   6
    Microsoft Web site   161
    MSNBC   104
    NTT Docomo I-Mode Server   141
    Personal Knowledge Portal   104
    personal portals   223
    Wireless service provider   153
Web Storage System   121
    Active Directory   130
    administration   125
    advanced scripting   124
    collaboration objects   132
    content indexing   125
    development tools   133
    digital dashboards   133
    file sharing   124
    integration   129
    intelligent interfaces   133
    Office 2000   131
    productivity enhancements   130-31
    reliability   128
    rich HTML   123
    scalability   126
    security   128
    standards support   122-23
    streaming store   124
    unified messaging   133
Win32 Interfaces   124
wireless solutions   133
Web-based clients   146
Web-based knowledge management system   36
Web-based solutions   105
Whisper speech recognition   156
Win32   124, 144-45
Windows. SeeMicrosoft Windows
Windows 95. SeeMicrosoft Windows 95
Windows 98. SeeMicrosoft Windows 98
Windows 2000. SeeMicrosoft Windows 2000
Windows 2000 Professional. SeeMicrosoft Windows 2000 Professional
Windows 2000 Server. SeeMicrosoft Windows 2000 Server
Window CE. SeeMicrosoft Window CE
Windows Explorer. SeeMicrosoft Windows Explorer
Windows Media Services. SeeMicrosoft Windows Media Services
Windows NT 4. SeeMicrosoft Windows NT 4
Windows NT Server. SeeMicrosoft Windows NT Server
wireless
    access   144, 149
    applications   138, 144-45
    carriers   141
    client devices   144
    communication   66
    connectivity   152
    data   144
    data formats   139
    developer support   144
    development tools   145
    feature phones   150
    geographic information system   148
    industry standards   138
    low-cost   149
    mobile devices   140-41
    Mobile Explorer   149
    protocols   139-40
    sales force automation   147
    secure wireless com   148
    server products   146
Wireless Access Services. SeeMicrosoft Wireless Access Services
Wireless Application Protocol (WAP). SeeMicrosoft Wireless Application Protocol (WAP)
  WirelessKnowledge   141
Wireless Mark-up Language (WML)   150
wireless-only applications   138
Wireless Product Adaption Kit (WPAK)   150
wireless service providers
    smart phones   151
    solutions   101, 133, 137, 148
    subscribers   142
    telephone browser solution   150
    two-way messaging   148
wireless-specific protocols   140
Word. SeeMicrosoft Word
workers access information   152
workflow   109, 112-13
  Working Knowledge   18
World Wide Web Consortium (W3C)   138-40
write-ahead transaction logging   128
WriteFile   124
XYZ
XML (Extensible Markup Language)
        Content Management module   194
        Windows 2000 Professional   116, 123, 130-40, 144, 147, 150
Yahoo   19
Zeibig Bob   39
Zyznar Gerry   53

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