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Troubleshooting Microsoft® Outlook®
Author Julia Kelly
Pages 320
Disk N/A
Level Beg/Int
Published 12/06/2000
ISBN 9780735611627
ISBN-10 0-7356-1162-9
Price(USD) $19.99
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Index
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Index


A
Accounts Properties dialog box, 242–43, 248
Action feedback sounds, 239
Active Scripting, Outlook Express, 247
ActiveX controls, disabling to prevent HTML format script viruses, 106–107
Add Service to Profile dialog box, 45, 132
Add to Outlook Bar dialog box, 211
Add User dialog box, 188
Add/Remove Programs Properties dialog box, 125, 131, 133, 269
Add-In Manager dialog box, 264
Add-in, resetting Net Folders, 263–64
Address Book
    custom field non-support, 22
    setting a Contacts subfolder as default, 42
    setting Contacts subfolder as, 44–46
    sharing contacts with other identities, 185
    sharing with Outlook Express, 254–59
    viewing Contacts subfolders in Outlook Express, 255
Address Book Import Tool dialog box, 75, 258–59
Addresses, printing with phone lists, 220
Advanced Email Options dialog box, 240
Advanced Options dialog box, 239
Alerts, reminder sounds, 238
America Online (AOL)
    e-mail settings, 118
    multiple file attachment workaround, 147
Anti-virus programs
    error message concerns, 123
    Internet account setting issues, 96, 98–99
    update requirements, 104
Appointments
    hiding details when printing, 213
    marking as private, 234
    reminder time settings, 235
Archive files, searching, 178–79
Archive.pst file, described, 7
Archived data
    AutoArchive utility, 7
    importing, 6
attachments
    AOL recipient workaround, 147
    compression advantages, 139
    HTML-formatted script viruses, 105–107
    sending, 146–47
    virus concerns, 105–107
AutoArchive utility, 7, 177
AutoBackup utility, 5
Autobackup.pst file, 5
Automatic startup, Outlook/Outlook Express, 250
AutoName
    activating, 48
    nickname creation, 50
    using without nicknames, 51
AutoPreview, enabling/disabling, 216–17
Autoreplies, enabling, 265
Away-from-office connections, Corporate/Workgroup settings, 139–41

B
Background
    running Outlook in, 232
    starting Outlook/Outlook Express in minimized mode, 245
Backup.pst file
    described, 7
    storing on removable media, 5
Backups
    Microsoft Exchange Server, 3
    moving data between computers, 8–9
    Outlook Express, 4–9
    Personal Address Book, 3
    Personal Folders, 4–5
    reasons for, 4
    removable media, 5
    restoring data, 6–7
Bcc (blind carbon copy)
    multiple recipient uses, 156
    red/green underline multiple name match, 49
    sending group messages, 157
Browse dialog box, 258
Browse for Sound dialog box, 241
Browsers, hyperlink support issues, 159
Bugs, Outlook hangs when exiting while downloading e-mail, 205

C
Calendar
    adding/removing holidays, 17
    altering default workdays/hours, 12
    creating multiple, 150
    day display editing, 13
    displaying TaskPad fields, 274–75
    enabling/disabling AutoPreview, 216–17
    font size editing, 16
    font size settings, 216
    moving Personal Address Book to a new computer, 11
    print size settings, 217–18
    printing all pages, 214–15
    printing date range selection, 214–15
    printing date selections, 219
    printing empty, 215
    reminder settings, 234–35
    reminder sounds, 238
    TaskPad display, 14–15
    typeface selections, 16
Calendar Options dialog box, 12
Card view
    Contacts folder, 26–27
    field editing, 220
    printing phone list with addresses, 220
CC (carbon copy) box, red/green underline multiple name match, 49
CD-ROM, accessing from My Computer, 131
Change Password dialog box, 263
Characters
    adding with Insert mode, 57
    replacing with Overtype mode, 57
Check boxes, right mouse button help system access, 13
Columns, TaskPad label editing, 271
Commands, hiding/displaying seldom-used, 170
Company address, editing in multiple contacts, 33–37
Company field, Contacts cards sorting, 30
Compression
    e-mail message uses, 139
    WinZip program, 142, 146–47
CompuServe, e-mail settings, 118–19
Computers
    checking for muted volume, 236, 239
    event/sound settings, 241
    launching Outlook/Outlook Express on startup, 250
    moving data between, 4–9
    moving Personal Address Book between, 11
    setting up existing Hotmail account, 115
Configurations
    can’t send/receive messages, 96–97
    fax program switching, 129
    ISP (Internet Service Provider) issues, 21
    Reconfigure Mail Support button display, 19
    switching between, 20–21, 96–97
    viewing current, 18
Connections
    away-from-office settings, 139–41
    dial-out location creation, 140–41
    ISP settings, 112–13
    Outlook Express settings, 248
    web-based email account requirements, 114
Contact fields, displaying available, 25
Contact form, displaying custom fields, 26–27
Contacts cards
    Company field sort, 30
    File As field sort, 30
    sort order, 28–30
Contacts folder
    card view, 26–27
    denying access to, 33, 38
    marking contacts as Private, 38
    marking items as private, 151
    permissions, 38
    table-type view, 26–27
Contacts form, Display Map of Address problem, 32–33
Contacts list
    adding to recipients list, 54
    changing default e-mail address, 54
    checking for missing items, 178–81
    creating separate contacts for multiple e-mail addresses, 52
    displaying names in Select Names dialog box, 41
    editing company address for multiple contacts, 34–37
    exporting contacts to Outlook Express, 257–59
    filtering entries, 31, 35
    follow-up reminders, 235
    importing from Microsoft Excel, 39
    importing from Netscape Messenger, 72–73
    nickname creation, 50
    printing phone list with addresses, 220
    selecting for mail merge, 172
Contacts subfolder
    setting as address book, 44–46
    setting as default address book, 42
    viewing in Outlook Express, 255
Corporate/Workgroup configuration
    adding contacts to recipients list, 54
    away-from-office connection settings, 139–41
    can’t send/receive messages, 96–97
    default delivery account settings, 103
    default outgoing account settings, 102
    disconnection settings, 95
    exporting contacts to Outlook Express, 257–58
    HTML to Rich Text format conversion, 107
    importing addresses, 253
    importing contacts from Outlook Express, 256–57
    importing Outlook Express e-mail addresses, 70–71
    ISP connection settings, 113
    mail delivery location settings, 233
    message encoding, 62, 142
    Microsoft Fax installation, 130–31
    Microsoft Fax program support, 129
    modem dialing noises, 243
    network requirement, 21
    read receipt/request handling, 228–29
    Remote Mail support, 20–21
    remote mail uses, 139
    resetting Internet account settings, 98
    setting Contacts subfolder as an address book, 44
    setting Contacts subfolder as default, 42
    sorting contact names, 43
    subscriber invitations, 261
    using AutoName without nicknames, 51
    when to use, 20–21
    wrap length settings, 64
Corrupt messages, moving from Outbox, 100–101
Create a New View dialog box, 31
Create New Folder dialog box, 150
Csv (Comma Separated Values) file extension, 69
Csv (Comma Separated Values) file, converting to a text file, 76–77
CSV Import dialog box, 258
Ctrl+Alt+Del key combination, shutting down unresponding programs, 204–205
Custom fields
    Address Book non-support, 22
    card view, 27
    creating, 24–25
    displaying on the Contact form, 26–27
    exporting to and Access database, 166–67
    Outlook Express non-support, 22
    table-type view, 26
Customizable Alerts, Office 2000, 126

D
Data
    AutoArchive utility, 7
    backup strategies, 3–9
    creating custom fields, 24–25
    exporting custom fields to an Access database, 166–67
    importing archived, 6
    mapping imported data fields, 163–64
    moving between computers, 4–9
    pre-import formatting Microsoft Excel worksheet properties, 168
    restoring from backups, 6–7
    storing on removable media, 5
    synchronization techniques, 260–69
Data files, mail merge uses, 173
Data synchronization
    Net Folders error messages, 262–65
    offline folders, 266–69
    updating Net Folders, 262–65
Date range, selecting when printing Calendar appointments, 214–15
Dates, Calendar print settings, 219
Days, Calendar display editing, 13
Define Views dialog box, 272
Deleted Items folder, disabling deletion message, 203
Delivery, offline folder settings, 266
Detect and Repair dialog box, 124, 129
Dialog boxes, option help display, 172
Dial-out locations, creating, 140–41
Dial-up connections
    Outlook Express settings, 248
    web-based email account requirements, 114
Dial-Up Networking, Outlook Express connection settings, 248
Display Map of Address, wrong map display in Contact form, 32–33
Distribution lists, name limitations, 41
Downloaded messages, size limiting, 138
Duplicate Contact Detected dialog box, 50
Duplicates, importing, 6

E
E-mail
    addressing messages, 52–53
    America Online (AOL) settings, 118
    attachment virus concerns, 105–107
    Bcc (blind carbon copy) uses, 156
    can’t send/receive messages, 96–99
    CompuServe settings, 118–19
    configuration issues, 20–21
    connection time issues, 94–95
    corrupt e-mail message startup workaround, 246
    default message format settings, 66
    disabling ActiveX controls to prevent HTML format script virus, 106
    disabling delivery when reading newsgroup postings, 196, 200–201
    distribution list limitations, 41
    encoding formats, 142
    file attachments, 8
    FTP (File Transfer Protocol) alternative, 138
    HTML-formatted script viruses, 105–107
    hyperlinks, 158–62
    HyperTerminal alternative, 138
    importing from Outlook Express, 201
    ISP connection settings, 112–13
    limiting the size of downloaded messages, 138
    message encoding formats, 62–63, 142
    moving data between computers, 8
    MSN (Microsoft Network) settings, 120
    multiple user accounts, 184, 186–93
    notification sounds, 240–41
    Outlook hangs when exiting while downloading, 205
    read receipt/requests, 223–30
    Remote Mail connection settings, 139–41
    sending attachments, 146–47
    sending group messages, 157
    setting a Contacts subfolder as default address book, 42
    sorting contact addresses, 43
    switching between mail programs, 252–59
    switching between Plain Text/HTML/Rich Text formats, 58
    transferring existing settings into Outlook, 19
    viruses, 104–107
    web-based account setup through ISP, 108
    web-based accounts, 108–20
    web-based email account ISP settings, 110–11
E-mail addresses
    Bcc (blind carbon copy) uses, 156
    changing default for a contact, 54
    creating separate contacts for multiple addresses, 52–53
    importing from Netscape Messenger, 72–73
    importing from Outlook Express, 70–71
    importing to Corporate/Workgroup, 253
    multiple user setup, 186–93
    selecting from multiple, 52–53
E-mail editors, enabling/disabling Microsoft Word, 60
E-mail Options dialog box, 60, 226, 228, 240
E-mail signatures, creating in Microsoft Word, 60–61
Encoding formats, 62–63, 142
Encrypted messages, opening in Preview Pane, 78
Enter Password dialog box, 184
Error messages
    accessing Microsoft Knowledge Base, 126–27
    Customizable Alerts, 126
    ignoring electron cramp (non-reappearing) messages, 124
    Message could not be displayed, 122
    Net Folders, 262–65
    No messages can be found, 122
    ODBC, 164
    quitting/restarting Outlook to fix problems, 124
    repairing Office 2000, 125
    too many fields, 164
    virus concerns, 123
Events, sound settings, 241
Export Personal Folders dialog box, 4
Export to a File dialog box, 173, 257–58
Exporting
    contacts to Outlook Express, 257–59
    custom fields to an Access database, 166–67
    Microsoft Excel worksheet properties, 168

F
Fav (favorites) file extension, 7
Faxable contacts Properties dialog box, 45
Faxing
    adding Microsoft Fax to mail profile, 132
    Microsoft Fax program, 129–33
    Symantec Fax program, 129, 134–35
Field Chooser dialog box, 26, 146
Fields
    adding to table-type view, 255
    creating, 24–25
    displaying available, 25
    exporting to an Access database, 166–67
    mapping imported, 163–64
    selecting for TaskPad display, 270
File As field, Contacts cards sorting, 30
File attachments, moving data between computers, 8
File extensions
    csv (Comma Separated Values), 69
    fav (favorites), 7
    ost (offline folder file), 267
    pab (Personal Address Book), 3
    pst (Personal Folder File), 4
File Transfer Protocol (FTP), e-mail alternative, 138
Files
    archive.pst, 7
    autobackup.pst, 5
    backup.pst, 5, 7
    compressing, 146–47
    compression advantages, 139
    filters.inc, 81
    Insert As Text support issues, 144
    moving data between computers, 8–9
    outcmd.dat, 7
    outlook.pst, 7
    renaming, 268
    repairing damaged, 101
    Rules Wizard, 263–65
    saving in a format recipient can receive, 145
    sending as e-mail message text, 144
    sending attachments, 146–47
    viewing size, 146
    winmail.dat, 90
Filter dialog box, 31, 80
Filtering, Contacts list entries, 31, 35
Filters
    checking for missing items, 178–81
    junk mail, 80–81
    removing, 80
    removing from newsgroup messages, 196
Filters.inc file, viewing junk mail filter criteria, 81
Find All Files dialog box, 264, 267
Find Files dialog box, 209
Find Items In Contacts pane, Search All Text In The Contact check box, 32
Floppy disks
    backup data storage, 5
    moving data between computers, 8
Folder Size dialog box, 262
Folders
    checking AutoArchive status, 177
    opening on startup, 245
    Outlook bar shortcuts, 207, 210–21
    permissions, 152–53
    viewing in multiple windows, 149
Font dialog box, 16, 84
Fonts
    Calendar size settings, 16, 216
    resizing, 16
    sizing, 84–86
    typeface selections, 16
Form letters, selecting contacts for a mail merge, 172
Format Cells dialog box, 168
Format Columns dialog box, 275
Format Day/Week/Month View dialog box, 13, 16
Format menu, selecting Plain Text or HTML format, 58
Formats, encoding, 142
Formats
    HTML, 58
    message encoding, 62–63, 142
    MIME, 62–63, 142
    Plain Text, 58
    Rich Text, 58, 261
    Uuencode, 62–63, 142
Forms, Contact, 26–27

G
Green underline, multiple name match, 49
Groups
    adding to the Outlook bar, 210
    selecting mail merge contacts, 172
    sending Bcc (blind carbon copy) messages, 157

H
Hard disks, storing data on removable disks, 5
Headers
    newsgroups, 198–99
    Remote Mail uses, 139–41
Help system
    accessing with right mouse button, 13
    Microsoft Knowledge Base, 126–27
    viewing current configuration, 18
Holidays, adding/removing from the Calendar, 17
Hotmail
    Internet Mail Only settings, 115–16
    Outlook Express settings, 115–16
    setting up existing account in a new computer, 115
    web-based email account settings, 114–16
Hotmail Properties dialog box, 115
Hours, altering Calendar default, 12
HTML format
    converting to Rich Text format, 107
    e-mail virus concerns, 105–107
    hyperlink insertion, 160
    switching to Plain Text or Rich Text, 58
    URL conventions, 160
HTTP server, Windows Registry editing, 116
Hyperlinks
    active scripting, 159
    browser support, 159
    punctuation marks, 158
    recipient non-support workaround, 159
    URL (universal resource locator) conventions, 160
HyperTerminal program
    e-mail alternative, 138
    sending large files, 146

I
Identities
    adding new, 184
    logging off for privacy, 183
    password conventions, 184
    separate e-mail accounts for multiple users, 184
    sharing contacts with, 185
Import a File dialog box, 37, 73–74
Import and Export Wizard, 70–74, 256
Import From OE5 dialog box, 7
Import Mail dialog box, 257
Import Personal Folders dialog box, 6, 9
Import Rules dialog box, 257
Import Summary dialog box, 201
Import Wizard, 164
Importing
    archived data, 6
    contacts to Outlook Express, 257–59
    duplicates, 6
    mail from Outlook Express, 201
    mapping imported data fields, 163–64
    naming Microsoft Excel table range, 164
    pre-import formatting Microsoft Excelworksheets, 168
Inbox Repair Tool, repairing damaged Personal Folders file, 101–102
Inbox
    font sizing, 84–86
    removing filters, 80
Input and Export Wizard, 200
Insert As Text, support issues, 144
Insert key, switching between Insert/Overtype mode, 57
Insert mode, adding new characters to a sentence, 57
Internet
    multiple user e-mail account setup, 184, 186–93
    Outlook Express connection settings, 248
Internet account, anti-virus program effect on settings, 96, 98–99
Internet Accounts dialog box, 97–99, 118, 189–90, 248
Internet Connection Wizard, 116, 119–20, 190
Internet Explorer, upgrading, 225
Internet Mail Only configuration
    addressing messages, 53
    can’t send/receive messages, 97
    disconnection settings, 94
    ISP connection settings, 112
    making Contacts subfolder available as address book, 46
    message encoding, 63, 142
    modem dialing noises, 242
    MSN (Microsoft Network) e-mail settings, 120
    multiple user e-mail account setup, 186–93
    nickname creation, 50
    read receipt/request handling, 226–27
    repairing damaged Personal Folders file, 103
    resetting Internet account settings, 98–99
    selecting Contacts subfolder as default, 42
    selecting from multiple e-mail addresses, 52–53
    sharing Address Book with Outlook Express, 71, 253–55
    sorting contact names, 43
    Symantec Fax program, 129, 134–35
    web-based email account settings, 114–15
    when to use, 20–21
    working online/offline settings, 103
    wrap length settings, 65
Internet Message Access Protocol (IMAP), 122
ISP (Internet Service Provider)
    Autoreplies checking, 265
    configuration issues, 21
    connection settings, 112–13
    connection time issues, 94–95
    IMAP (Internet Message Access Protocol), 122
    locating, 108
    multiple user e-mail account setup, 186–93
    recording information in an Outlook note, 110
    separate e-mail accounts for multiple users, 184, 186–93
    web-based email account settings, 110–11

J
Junk mail filter, disabling, 80–81

L
Labels, TaskPad column editing, 271
Line wrap
    changing wrap length of outgoing messages, 64–65
    newsgroup message length settings, 197
Link dialog box, 174
Link Exchange/Outlook Wizard, 175
Local File Cleanup dialog box, 199

M
Mail folder, creating, 122
Mail Merge command, hiding/displaying, 170
Mail Merge Contacts dialog box, selecting contacts, 172
Mail merge lists, importing from WordPerfect, 74–75
Mail merges
    hiding/displaying Mail Merge command, 170
    intermediary data file uses, 173
    mailing labels, 174–75
    Microsoft Access, 174–75
    selecting contacts for, 172
Mail notification sounds, 240–41
Mail profiles, Microsoft Fax settings, 132
Mail programs
    setting Outlook as default, 253
    setting Outlook Express as default, 253
Mail rules
    creating exceptions to, 79
    enabling/disabling, 81–82
    viewing current rules, 81
    viewing descriptions, 82
Mail servers
    distribution list name limitations, 41
    file attachment limitations, 146
Mailbox, folder naming convention concerns, 191
Mailing labels, mail merge, 174–75
Make New Connection dialog box, 139
Map Custom Fields dialog box, 36, 163
McAfee, anti-virus program, 104
Memory, printer, 214
Message headers, font sizing, 85
Message Options dialog box, 227, 229
Message Rules dialog box, 82
Messages
    Bcc (blind carbon copy) uses, 156
    can’t send/receive, 96–99
    checking for corruption, 100–101
    checking non-sent addresses, 93
    current message font sizing, 86
    default message format settings, 66
    disabling junk mail filter, 80–81
    downloading with remote mail, 139
    e-mail alternatives, 138
    encoding formats, 62–63, 142
    faxes, 128–35
    formatting, 58–59
    incoming message default font size settings, 86
    inserting signatures with Signature Picker, 60–61
    limiting the size of downloaded, 138
    line wrap length settings, 64–65
    newsgroups, 196–99
    outgoing message default font size settings, 86
    Plain Text format advantages/disadvantages, 90–91
    removing filters, 80
    resending, 89, 93
    returning to Send status, 100
    sending to a group, 157
    showing all, 82
    switching between HTML/Plain Text/Rich Text formats, 58
    switching between Insert/Overtype modes, 57
    voting buttons, 91
Microsoft Access
    exporting custom fields to, 166–67
    mail merges, 174–75
Microsoft Excel
    data editing techniques, 37
    editing company address for multiple contacts, 34–37
    exporting custom fields to an Access database, 166–67
    importing Contacts list from, 39
    pre-importing properties, 168
    saving csv file as a text file, 76–77
    table range naming, 164
Microsoft Exchange Server
    converting Rich Text to Plain Text format, 91
    Corporate/Workgroup configuration, 21
    data backups, 3
    folder permissions, 152–53
    offline folder data synchronization, 266–69
    repairing/replacing damaged files, 268–69
    voting button support, 91
Microsoft Fax program
    Corporate/Workgroup installation, 130–31
    Corporate/Workgroup support, 129
Microsoft Fax Properties dialog box, 132
Microsoft Knowledge Base, search techniques, 126–27
Microsoft Network (MSN), e-mail settings, 120
Microsoft Office 2000 Professional dialog box, 124
Microsoft Outlook Address Book dialog box, 43
Microsoft Outlook Contact Store, 255
Microsoft Word
    changing default signature, 61
    creating e-mail signatures, 60–61
    e-mail editor disabling, 161
    enabling/disabling as e-mail editor, 60
    hyperlink conventions, 160–61
    Insert As Text non-support, 144
    selecting between HTML/Plain Text/Rich Text formats, 58
    Signature Picker non-support, 60
MIME (Multipurpose Internet Mail Extensions) format, 62–63, 142
Modem Properties dialog box, 242
Modems
    dialing noises, 242–43
    volume settings, 243
Modes, switching between Insert/Overtype, 57
Mouse, right button help system access, 13
Multiple folders, viewing, 149
Multiple users
    logging off an identity, 183
    separate e-mail accounts, 184, 186–93
My Computer, CD-ROM access, 131

N
Names
    AutoName completion, 48–49
    creating nicknames, 50
    selecting, 51
Net Folders
    enabling Autoreplies, 265
    error messages, 262–65
    removing shared Personal Folders file passwords, 263
    resetting the add-in, 263–64
    Rules Wizard file, 263–65
    size limitations, 262
    updating, 262–65
Netscape Messenger, importing e-mail addresses from, 72–73
Networks
    Contacts folder permissions, 38
    Corporate/Workgroup configurationrequirements, 21
    folder permissions, 152–53
    moving data between computers, 8
    voting buttons, 91
    Windows startup password, 261
New Field dialog box, 24
New Identity dialog box, 184
New Message dialog box, 55, 59
News servers, newsgroup message line length settings, 197
Newsgroups
    changing message encoding format, 63
    disabling e-mail delivery when reading, 195, 200–201
    disabling message deletion, 196
    header listing settings, 198–99
    line wrap length settings, 65
    message line length settings, 197
    Plain Text format posting advantages, 66
    removing message filters, 196
Nicknames
    addressing messages, 53
    creating, 50
Norton, anti-virus program, 104
Norton pcAnywhere program
    e-mail alternative, 138
    sending large files, 146
Notes field, task item notes, 275

O
Office 2000
    Customizable Alerts, 126
    repairing, 125
Offline folders
    automatic synchronization settings, 267
    data synchronization, 266–69
    delivery settings, 266
    ost file extension, 267
    profile settings, 266–67
    repairing damaged files, 267
    repairing/replacing damaged Exchange Server files, 268–69
Open dialog box, 76, 259
Options dialog box, 20, 62–66, 86, 94–95, 196, 238, 241, 254
Other Settings dialog box, 85
Other Shortcuts group, adding to Outlook bar, 210
Outbox
    can’t send messages, 96–99
    checking non-sent message address, 93
    removing corrupt messages from, 100–101
    repairing damaged Personal Folders file, 101
    returning messages to Send status, 100
Outcmd.dat file, described, 7
Outgoing messages, default font size settings, 86
Outlook
    automatic startup settings, 250
    continues to run after exiting 204
    exiting properly, 203–205
    hangs when exiting while downloading e-mail, 205
    quitting/restarting to fix problems, 124
    setting as default e-mail program, 253
    startup techniques, 244–50
Outlook 2000 Startup dialog box, 21
Outlook 2000
    Outlook bar Other Shortcuts group, 210
        reinstalling, 133
Outlook Address Book service, installing, 45
Outlook bar
    adding groups to, 210
    adding shortcuts to, 115
    folder shortcuts, 207, 210–11
    hiding/displaying, 208
    rebuilding, 209
Outlook Contacts dialog box, 255
Outlook Express
    adding existing web-based email account, 116
    AOL (America Online) e-mail settings, 118
    automatic startup settings, 250
    AutoName uses, 48
    checking for missing items, 180–81
    CompuServe e-mail settings, 118–19
    connection settings, 248
    Contacts folder as default address book, 42
    converting Rich Text to Plain Text format, 91
    creating separate contacts for multiple e-mail addresses, 52
    custom field non-support, 22
    data backup/restore, 4–9
    decompression issues, 137
    default message format settings, 66
    disabling e-mail delivery when reading newsgroups, 195, 200
    disabling newsgroup message deletion, 196
    disconnection settings, 95
    download message limitations, 136
    enabling Active Scripting, 247
    exporting contacts to Corporate/Workgroup, 256–57
    hiding/displaying the Outlook bar, 208
    Hotmail account settings, 115–16
    HTML-formatted virus concerns, 105
    hyperlink conventions, 160–61
    identity passwords, 184
    importing contacts to, 257–59
    importing e-mail, 201
    importing e-mail addresses from Netscape Messenger, 73
    importing e-mail addresses to Outlook, 70–71
    importing WordPerfect mail merge lists, 75
    Insert As Text non-support, 144
    Internet Connection Wizard settings, 116
    ISP connection settings, 113
    logging off an identity, 183
    mail notification sounds, 241
    message encoding, 63, 142
    modem dialing noises, 243
    moving data to a new computer, 8–9
    MSN (Microsoft Network) settings, 120
    newsgroup header listing settings, 198–99
    newsgroup message line length settings, 197
    nickname creation, 50
    read receipt requests, 224–25
    recovering from inadvertent uninstall, 97
    reinstalling, 97
    removing newsgroup filters, 196
    resetting Internet account settings, 99
    selecting between HTML/Plain Text/Rich Text formats, 59
    selecting from multiple e-mail addresses, 52–53, 55
    separate e-mail accounts for multiple users, 184
    setting as default e-mail program, 253
    sharing address books with Outlook, 253
    sharing contact data with Outlook, 46
    sharing contacts with other identities, 185
    sorting contact names/addresses, 43
    starting in minimized mode, 245
    upgrading to version 5, 225
    version number issues, 137
    viewing Contacts subfolders, 255
    viewing subfolders, 180–81
    web-based email account settings, 110–11, 115–16
    wrap length settings, 65
Outlook Express Import dialog box, 9
Outlook Import Tool dialog box, 71–72
Outlook Today, task view settings, 273
outlook.pst file, described, 7
Overtype mode, replacing existing characters, 57

P
Pab (Personal Address Book) file extension, 3
Page Setup dialog box, 216–19
Page size, printer settings, 214
Passwords
    hard copy storage guidelines, 191
    identities, 184
    multiple user e-mail account settings, 187
    shared Personal Folders file, 263
    Windows startup, 261
Passwords Properties dialog box, 187
Permissions
    Contacts folder, 38
    folder, 152–53
    shared TaskPad, 15
Personal Address Book
    copying to a file on a different computer, 3
    moving to a new computer, 11
Personal Folders
    backups, 4–5
    repairing damaged files, 101
Personal Folders dialog box, 193, 263
Personalized Items Settings dialog box, 188
Personals Folder file
    mailbox naming conventions, 191
    multiple users e-mail account settings, 191–93
Phone lists, printing with addresses, 220
Plain Text format
    dynamic formatting non-support, 61
    font sizing, 84–86
    switching to HTML or Rich Text format, 58
    when to use, 90–91
Plain Text Settings dialog box, 63, 65, 197
Plug-ins, disabling to prevent viruses, 107
Preview Pane
    corrupt e-mail message on startup workaround, 246
    font sizing, 84–86
    opening encrypted messages, 78
Preview Pane dialog box, 85
Print dialog box
    Calendar date settings, 219
    hiding details of private appointments, 213
    page range settings, 214–15
    Print Style/Range settings, 212
    printing specific contacts list, 213
Printer memory, reasons for upgrading, 214
Printers, page size settings, 214
Printing
    all Calendar pages, 214–15
    AutoPreview, 216–17
    Calendar date range selection, 214–15
    Calendar dates, 219
    Calendar size settings, 217–18
    empty Calendar, 215
    font size settings, 216
    hiding details of private appointments, 213
    page size settings, 214
    phone list with addresses, 220
    specific contacts list, 213
Privacy
    logging off an identity, 183
    separate e-mail accounts for multiple users, 184, 186–93
Private appointments
    marking, 234
    printing, 213
Private tasks, marking, 234
Profiles, offline folder settings, 266–67
Programs
    anti-virus, 96, 98–99, 104
    AutoArchive utility, 7
    AutoBackup utility, 5
    file transfer, 138
    HyperTerminal, 138, 146
    Microsoft Fax, 129–33
    Norton pcAnywhere, 138, 146
    Office 2000, 125
    shutting down unresponding, 204–205
    Symantec Fax, 129, 134–35
    WinZip, 142, 146–47
    word processing, 173
Properties dialog box, 62, 265
Pst (Personal Folder File) file extension, 4
Public folders, marking items as private, 151

R
Read receipts
    checking Autoreplies status, 265
    Corporate/Workgroup, 228–29
    Internet Mail Only, 226–27
    Outlook Express, 224–25
    testing, 230
    when to use, 223
Recipients
    Bcc (blind carbon copy) uses, 156
    hyperlink non-support workaround, 159
    message formatting workaround, 90–91
    Plain Text format advantages/disadvantages, 90–91
    read receipt requests, 223–30
    saving/resending file formats, 145
    winmail.dat (ATT0000) file, 90
Recipients list, adding contacts to, 54
Red underline, multiple name match, 49
Reinstall/Repair Office 2000 dialog box, 125
Reminder Options dialog box, 238
Reminders
    Calendar settings, 234–35
    contact follow-up, 235
    default time settings, 235
    repairing damaged files, 233
    running Outlook in the background, 232
    sound settings, 238
    Tasks folder settings, 234–35
Remote Mail
    away-from-office connection settings, 139–41
    Corporate/Workgroup configuration component, 20–21
    selectively downloading messages, 139
Removable media, backup uses, 5
Requests, read receipts, 223–30
Rich Text format
    converting HTML format, 107
    Outlook Express non-support, 91
    subscriber invitations, 261
    switching to HTML or Plain Text format, 58
Rules Wizard, 81, 264
Rules Wizard file, Net Folders, 263–65
Run dialog box, 246

S
Schedules, altering Calendar default workdays/hours, 12
Scripting, disabling to prevent viruses, 107
Scripts
    disabling ActiveX controls to prevent HTML format viruses, 106
    HTML-formatted virus concerns, 105–107
Search All Text In The Contact check box, 32
Searches
    archive files, 178–79
    Microsoft Knowledge Base, 126–27
Security
    folder permissions, 152–53
    HTML format script viruses, 105–107
    logging off an identity, 183
    separate e-mail accounts for multiple users, 184, 186–93
Security Settings dialog box, 107, 247
Select Names dialog box
    addressing messages, 53
    displaying contact names, 41
    selecting names from, 51
    setting Contacts subfolder as an address book, 44
    setting Contacts subfolder as default, 42
    sorting names, 43
Select Recipients dialog box
    addressing messages, 53
    selecting names from, 51
Send status, returning messages to, 100
Sentences
    adding new characters with Insert mode, 57
    replacing existing characters with Overtype mode, 57
Services dialog box, 42, 97–98, 103, 113, 266
Shared addresses, Microsoft Outlook Contact Store, 255
Shared Calendars
    folder permissions, 152–53
    marking items as private, 151
Shared contacts, multiple Outlook Express identities, 185
Shared folders, permissions, 152–53
Shared net folders, size limitations, 262
Shared TaskPad, permissions, 15
Shortcuts
    adding to Outlook bar, 115
    adding to Outlook bar groups, 210–11
    Outlook bar folders, 207, 210–11
    starting Outlook/Outlook Express in minimized mode, 245
Show Fields dialog box, 24–25, 27
Signature Picker
    inserting e-mail signatures, 60–61
    Microsoft Word non-support, 60
Signatures
    inserting with Microsoft Word, 61
    inserting with Signature Picker, 60–61
Sort dialog box, 30
Sorts
    Contacts cards, 28–30
    Select Names dialog box contact names, 43
Sounds
    action feedback, 239
    checking for muted volume, 236, 239
    computer event settings, 241
    mail notification, 240–41
    modem dialing noises, 242–43
    reminders, 238
Sounds and Multimedia Properties dialog box, 241
Sounds Properties dialog box, 241
Startup
    automatic, 250
    corrupt e-mail message workaround, 246
    disabling Preview Pane, 246
    folder settings, 245
    minimized mode, 245
    Outlook "hangs", 246
    Outlook Express Active Scripting, 247
    Windows password, 261
Store Location dialog box, 5
Subscriber invitations, Rich Text format advantages, 261
Symantec Fax program, Internet Mail Only support, 129, 134–35
Symantec Fax Starter Edition Setup Wizard, 134–35
Symantec WinFax Pro version 9.02, updating, 204
Symantec WinFax Starter Edition Setup Wizard, 134–35
System help, dialog box option help display, 172

T
Table, described, 164
Table range, naming, 164
Table-type view
    adding fields to, 255
    Contacts folder, 26–27
Taskbar, checking for muted sound volume, 236, 239
TaskPad
    choosing fields for Calendar display, 274–75
    column label editing, 271
    displaying in the Calendar, 14–15
    field selections, 270
    share permissions, 15
    view settings, 273
Tasks
    automatic disconnection settings, 94–95
    field selections, 270, 274–75
    marking as private, 234
    Notes field, 275
    view settings, 273
Tasks folder
    reminder settings, 234–35
    view settings, 272
Text formatting, switching between Plain Text/HTML/Rich Text formats, 58
To box
    addressing messages, 53
    red/green underline multiple name match, 49
Tools menu, hiding/displaying seldom-used commands, 170
Typeface, font selections, 16

U
URL (universal resource locator), hyperlink conventions, 160
User profiles, multiple user e-mail account settings, 187–89
User Settings dialog box, 187, 189
Users, multiple e-mail accounts, 184, 186–93
UUencode (Unix to Unix Encode) format, 62–63, 142

V
View Summary dialog box, 13, 30, 179
Viruses
    anti-virus program protections, 104
    disabling ActiveX controls, 106–107
    e-mail, 104–107
    error message concerns, 123
    HTML format concerns, 105–107
    HTML-formatted message concerns, 105–107
Visual Basic for Applications (VBA), converting HTML to Rich Text format, 107
Voting buttons, Microsoft Exchange Server support, 91

W
Web sites
    Customizable Alerts, 126
    Internet Explorer upgrade, 225
    Microsoft, 5
    Microsoft Knowledge Base, 116, 126–27
    Microsoft Office Update, 239
    Microsoft upgrades, 97
    Slipstick Systems, 106–107
    Symantec, 204
    WinZip program, 146–47
Web-based email accounts
    AOL (America Online) settings, 118
    CompuServe settings, 118–19
    dial-up account requirements, 114
    ISP connection settings, 112–13
    ISP settings, 110–11
Window Layout Properties dialog box, 180
Windows (all versions)
    computer event sound settings, 241
    launching Outlook/Outlook Express on startup, 250
    quitting/restarting to fix problems, 124
    startup password, 261
Windows, opening multiple, 149
Windows 2000, sound settings, 241
Windows 95, Microsoft Fax program installation, 130–31
Windows 98, Microsoft Fax program installation, 131
Windows HyperTerminal, e-mail alternative, 138
Windows Layout Properties dialog box, 208
Windows Registry, editing HTTP server settings, 116
Windows Taskbar, Fax icon display, 133
Winmail.dat file, described, 90
WinZip program
    compressing large files, 146–47
    compression uses, 142
Wizards
    Import, 164
    Import and Export, 70–72, 74, 200, 256
    Internet Connection, 116, 119–20, 190
    Link Exchange/Outlook, 175
    Rules, 81, 264
    Symantec Fax Starter Edition Setup, 134–35
    Symantec WinFax Starter Edition Setup, 134–35
Word processing programs, mail merge methods, 173
WordPerfect, importing mail-merge lists, 74–75
Workdays, altering Calendar default, 12
Wrap length, settings, 64–65

X
Yahoo!, web-based email account settings, 114–16
Yellow Pages, locating an ISP (Internet Service Provider), 108

Z
Zip disks, backup data storage, 5




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Last Updated: Friday, July 6, 2001