Troubleshooting Microsoft® Windows® 2000 Professional

Author Jerry Joyce and Marianne Moon Pages 352 Disk N/A Level Beg/Int Published 12/06/2000 ISBN 9780735611658 ISBN-10 0-7356-1165-3 Price(USD) $19.99 To see this book's discounted price, select a reseller below.	More Information About the Book Table of Contents Sample Chapter Index Related Series Related Books About the Author Support: Book & CD Rate this book

Index

A
accelerating mouse pointers, 163, 165
acceleration, hardware. See hardware acceleration
accessibility
    Accessibility Wizard, 165
    ClickLock feature, 161
    FilterKeys feature, 131
    MouseKeys feature, 135
    options, 134–35
    ToggleKeys feature, 125
accessing computers troubleshooting flowchart, 2–3. See also permissions
accidental shutdowns, 243, 246–47
ACPI (Advanced Configuration And Power Interface), 66, 193, 196, 201
Active Desktop
    Active Desktop Recovery message, 17, 26–27
    background pictures, 19
    breaking, 27
    clearing completely, 83
    closing windows on, 83
    cluttered Desktops, 16, 20–21
    color schemes, 18
    customizing, 18–19
    deactivating, 26–27
    downloading files for, 24, 25
    folders on, 21
    gallery of items for, 24
    hiding and displaying items, 23, 25
    icon sizes and fonts, 18
    missing items, 17, 22–23
    moving files off, 21
    moving items around on, 25
    multiple monitors and, 169
    patterns on, 19
    problems fitting Desktop on screen, 240–41
    problems with items on, 17, 24–25
    resizing items, 25
    shortcuts on, 16
    speeding up display, 234
    tiling windows on, 83
    troubleshooting flowchart, 16–17
    turning off, 27
    updating, 24, 25
    virtual Desktop, 240
    web content on, 18, 234
Active Desktop Recovery message, 17, 26–27
Active Directory, printers and, 215, 216
ActiveX controls, 107
Add Printer Driver Wizard, 205
Add Printer Wizard, 204, 217
Add/Remove Hardware Wizard, 99, 149
Add/Remove Programs Wizard, 34, 221, 222, 223, 296
Address Bar toolbar (folders), 290
addresses
    computer, 29, 123
    e-mail, 178
addressing using \\, 123
Address toolbar (taskbar)
    moving or resizing, 292
    opening folders with, 82
    overview, 289
    too much information on, 286–87
ADMIN$ file status, 6
administrative tools on Start menu, 273
Administrators group and accounts
    Active Desktop problems and, 27
    defined, 5
    hardware installation, 96
    logging on as Administrator, 5
    permissions and troubleshooting, xv
    removable media rights and, 44
Advanced Configuration And Power Interface (ACPI), 66, 193, 196, 201
Advanced Options menu (startup), 232, 262, 263
Advanced Power Management (APM), 196, 197, 201
advanced print settings, 209
advanced search techniques, 43
advanced TCP/IP settings, 119
advancing dates on computers, 13
AGP display adapters, 173
alarm for Caps Lock and Num Lock keys, 125
allocation units in chains, 41
Alt key shortcuts, 134
always keeping taskbar on top, 281
always keeping toolbars on top, 293
always opening files with specific programs, 65
always showing power management icon, 67
always suspending background programs, 229
AM in times, 14
annotating faxes, 64
Anonymous Users group, 7
answering
    dial-up connection calls, 153
    fax calls, 58, 60, 63, 66–67
    modem calls, 147
Apcompat tool, 227
APM (Advanced Power Management), 196, 197, 201
appending line feeds in data transfers, 153
Application Compatibility tool (Apcompat), 227
applications. See programs
Applications log, 301
area code rules, 151
arranging icons on Desktop, 20, 21
ASCII file transfer, 153
ASD files, 64
Attach-A-Note tool, 65
audio adapters
    compatibility lists, 253, 255
    DirectX and, 91
audio features. See sound features
audio files, 254, 258
auditing security events, 301
Authenticated Users group, 7
author names
    displaying in folders, 84
    searching for files by, 42
autoexec files, 229
Auto Hide feature
    taskbar, 281
    toolbars, 293
automatic functions
    answering fax calls, 58, 60, 66–67
    arranging icons, 21
    checking e-mail, 182
    detecting network settings, 116
    downloading Active Desktop items, 24, 25
    entering Standby or Hibernate mode, 189, 192
    fixing file system errors, 40–41
    remote connections, 32–33
    running programs at startup, 266–67
    turning off computers, 242
automatic repair process, 51, 263

B
background pictures
    on Desktop, 19
    reducing load on display adapter, 234
    removing, 27
backing up
    digital certificates, 187
    encryption keys, 53, 57
    hard drives, 87
    Registry, 297–98
    service packs and, 295
    tape backups, 39
Backup tool, 40, 53, 57
bad sectors, 41
bandwidth, conference calls and, 256
banged-out icon (!), 102
banners on sent faxes, 73
basic input/output system. See BIOS (basic input/output system)
batteries
    portable computer batteries and Standby mode, 193
    time and date problems, 10–11
    unexpected shutdowns and, 246
beeping keyboards, 126
big text and icons on screen, 19, 80, 231, 238–39
billing codes for faxes, 75
BIOS (basic input/output system)
    detecting devices, 98
    disabled ports and, 205
    display adapters and, 236
    mouse device problems and, 158
    power management and, 193, 197
    primary display adapters and, 173
    Standby mode and, 201
    updating, 158
bitmap pictures on Desktop, 19
blank screen display, 190–91, 230
block letters on separator pages, 211
"blue screen of death", 192
boot files, deleted during installation, 50–51
booting
    from CDs, 263, 265
    from floppy disks for MS-DOS games, 89
    turning on boot logging, 263
boot.ini file, 49
boot-loader programs, 51
boot sectors, inspecting, 51
breaking Active Desktop, 27
browsers. See also Internet Explorer
    default web browsers, 104
    slow Internet browsing, 39, 105, 106–7, 113
    wrong browser opens, 104
browsing networks, 118, 122–23
bugs
    debugging information, 302
    DirectDraw, 88
    Dr. Watson, 302
    game bug fixes, 88
    Internet Explorer and Add/Remove Programs Wizard, 223
    Microsoft Office and network printing, 215
    mouse acts as if button is pressed, 93
    power management, 199
    Windows 2000 service packs and, 295
building index of hard drive, 42–43
built-in display adapters, 173
bus connections, 159
business cards (vCards), 187
buttons on mouse, 93, 156, 160–61

C
cables
    monitor, 172, 231, 236
    printer, 204
caching information during voice calls, 256
calendars, incorrect dates on, 13
calling cards, modems and, 151
"Cannot Unmount Drive" message, 44
Caps Lock key, 125
catalog of files, 43
caution in troubleshooting process, xv
C$ file status, 6
CD audio volume settings, 258
CD Player program, 259
CDs
    booting from, 263, 265
    leaving in drives, 266
    non-music, 259
    service packs on, 296
    unable to play music CDs, 250, 258–59
certificates
    certificate authorities, 186
    e-mail keys, 186
    encryption keys, 57
chains, allocation units in, 41
character delays in data transfers, 153
Character Map utility, 128, 133
characters
    case of, in passwords, 138
    displaying wrong characters, 124, 132–33
    echoing typed characters locally, 153
    Japanese character print support, 210
    problems entering with keyboard, 124, 128–29, 132–33
    problems in web site text, 105, 110–11
    problems with repeating characters, 125, 130–31
checking
    e-mail at specific times, 182
    hard drives for problems, 40–41, 87
    virus checks, 26
child objects, defined, 9
.chk files, 41
choppy voice communications, 251, 256–57
classic Windows-style folders, 79
cleaning
    Desktop, 16, 20–21
    Disk Cleanup tool, 107
    hard drives, 38–39
    mouse parts, 162
    removing temporary Internet files, 107
    touchpads, 162
    undoing severe housecleaning, 21
clean installation of Windows 95/98/Me, 50–51
clearing
    Desktop completely, 83
    log files, 301
clicking mouse buttons, problems with, 93, 157, 160
ClickLock feature, 161
client computers. See ICS client computers
clocks
    system, 11
    taskbar display, 10, 284
closing
    toolbars, 289, 292
    windows on Desktop, 83
cluttered Desktop, 16, 20–21
codes
    date formats, 15
    print separator pages, 211
    time formats, 14
colors
    contrasting screen colors, 165
    Desktop color schemes, 18
    icon color settings, 19
    mouse pointer settings, 164–65
    multicolored squares on screen after wakeup, 231
    number of screen colors and memory, 237
    number of screen colors and performance, 234
    number of screen colors, limited, 236
columns in folder windows, 85
Command Prompt window
    checking IP addresses, 122
    full-screen mode, 92
    mouse problems in games, 92
    network configuration information, 114
    ping command, 123
    running in Safe Mode, 263
communications ports. See serial ports
company names on faxes, 73
compatibility
    compatibility list web sites, xvii
    display adapters, 171, 234, 236
    game programs, 90
    hardware lists, 98, 100, 102
    IntelliPoint, 158
    ISP network software, 34
    modems, 148, 149
    of programs, 221, 226–27
    searching for compatible software lists, 167
    software compatibility list, 221
    sound systems, 253, 255
    Windows 2000 Compatibility Updates, 226, 228
COM ports. See serial ports
compressing folders, 39, 53, 55
Computer Management window, 300–301
computers
    addresses of, 29
    batteries, 10–11
    changing settings, 4–5
    determining file system on, 8
    dial-up connections to, 28–29
    dual booting, 34, 46–47
    file-sharing permissions and, 7
    ICS client computers (see ICS client computers)
    ICS host computers (see ICS host computers)
    keyboard problems, 124–25, 126–27
    listing services running on, 302
    logon problems, 136–37, 138–39, 142–43
    multiple-user mail problems, 184–85
    names of, 30
    opening cases, 173
    printers attached to, 202–3
    refusing to wake up, 189, 192–93
    shutting down, 242–43
    startup problems, 264–65
    text reports of system information, 300
    time or date problems, 10–11, 12–13
    transferring data over modems, 152
    troubleshooting process and, xvi
    turning off automatically, 242
    unsecured, 137
    visibility on ICS network, 122–23
    wrong user name at startup, 144
conference-call sound problems, 256–57
config files, 229
configuring hardware profiles, 262
confirming stream loss, 81
connecting
    to Internet (see Internet connections)
    to ISP networks, 34–35
    to networks (see network connections)
    to other computers via modem, 152–53
connection speed for conference calls, 256
Contacts list
    addresses in, 178–79
    sharing, 185
contents, searching for files by, 42–43
contrast on screen, 165
Control Panel submenu, 273
controls on monitors, 240
conventional memory, 229
copying
    Contacts list information, 185
    encrypted files or folders, 55, 56
    encryption keys, 57
    hardware profiles, 268
    network files to local computer, 225
    printer drivers, 216–17
    Registry to Repair folder, 298
    special characters, 128
cordless mouse devices, 162
corporate networks. See networks
corrupted files
    in data transfers, 153
    dual-boot operating system files, 46
    error messages, 37
    problems opening, 40–41
costs, e-mail, 178, 182–83
cover pages
    changing information on, 74–75
    incorrect information on, 68
    faxing, 70
CPU usage
    displaying on taskbar, 285
    Task Manager information, 300
crashes
    Active Desktop Recovery message, 26–27
    after installation of hardware drivers, 101
    crash records or dumps, 302
    disconnecting USB hubs and, 126
    entering Standby mode, 199
    forcing programs to shut down, 245
    ISP software incompatibilities, 34
    keyboard beeping, 126
    problems shutting down Windows, 243, 244–45
    program crashes, 220–21, 224–25
    unexpected shutdowns, 246
    UPSs (uninterruptible power supplies), 247
Create Shortcut Wizard, 32
credit card phone calls, 151
critical files, recovering, 41
Ctrl+Alt+Delete logon, 137
currency, regional settings for, 15
current folders, mimicking settings, 79
currently installed programs, listing, 222
current web pages, setting as home page, 105
cursors. See pointers
customized toolbars, closing, 292
Customize This Folder Wizard, 84–85
customizing
    Active Desktop items, 24
    Desktop, 18–19
    folder windows, 78–79
    separator pages, 211
    toolbars, 289, 291, 292

D
data
    losing after shutting down, 243
    problems opening files, 40–41
    transferring over modems, 152–53
dates
    including on faxes, 65, 73
    including on print separator pages, 211
    incorrect on faxes, 74–75
    incorrect on taskbar or e-mail, 12–13
    regional options, 15
    troubleshooting flowchart, 10–11
    wrong format, 10–11, 14–15
daylight saving time, 13
days, codes for, 15
deactivating
    Active Desktop, 26–27
    screen savers, 191
debugging. See bugs
decrypting files or folders, 3, 53, 56–57
default gateway servers, 114
default monitors. See multiple monitors
default mouse pointers, 166
default operating systems, 48
default printers, 203, 214
default print settings, 209
default web browsers, 104
defragmenting files, 37
deleting
    Desktop items, 27
    e-mail from servers, 179, 181, 185
    files from hard drives, 38–39, 76
    folders, 76, 86–87
    fonts, 133
    history from Address toolbar, 287
    icons from taskbar, 284
    ISP software, 34
    links on Links toolbar, 288
    old Internet files, 106–7
    operating system references from boot files, 49
    original locations of deleted files, 22–23
    programs, 220–21, 275
    restoring deleted files, 23
    service packs, 296
    shortcuts for files, 21
    Start menu items, 275
denied access. See also permissions
    encrypted files, 56–57
    files across networks, 6–7
    logging on, 2–3
    remote connections, 30–31
    removable media, 44–45
Desktop. See also Active Desktop
    arranging icons on, 20, 21
    background pictures, 19
    clearing completely, 83
    closing windows on, 83
    cluttered, 16, 20–21
    color schemes, 18
    customizing, 18–19
    displaying only portions on screen, 231
    folders on, 21
    folder status of, 21
    icon size and fonts, 18
    missing items, 17, 22–23
    moving files off, 21
    on multiple monitors, 169
    patterns on, 19
    performance and, 19
    problems fitting on screen, 240–41
    screen area size, 231, 238–39
    shortcuts on, 16
    tiling windows on, 83
    troubleshooting flowchart, 16–17
    turning off Active Desktop, 27
    undoing severe housecleaning, 21
    virtual Desktop, 240
    web content on, 18
Desktop toolbar, 23, 288, 292
Details view, 80, 85
detecting
    free disk space, 227
    misidentified hardware, 100–101
    modems, 147, 148–49
    mouse devices, 158–59
    multiple monitor adapters, 170
    new hardware, 96–99
    printers, 204
    wheels on mouse devices, 161
Device Manager symbols, 102
devices. See hardware; modems; mouse devices; USB devices
Device Troubleshooting Wizard, 103
DHCP (Dynamic Host Configuration Protocol) servers, 114
diagnosing problems, xiv
diagnostic tools
    DirectX Diagnostic tool, 91, 233
    querying modems, 150
diagrams. See troubleshooting flowcharts
dialing, operator-assisted, 151
dialing failures, 147, 150–51
dialing, on-demand, 119, 121
dialing rules, 35, 151, 152
dialog boxes displayed on wrong monitors, 174–75
dial tone, waiting for, 151
dial-up connections
    dialing rules, 35
    game performance, 94
    ICS host computers, 113, 119
    modem connection speeds, 106
    modem troubleshooting, 146–47
    on-demand dialing, 119, 121
    to other computers, 152–53
    remote connection problems, 31
    repetitive dialing, 34
    slow modem performance, 154
    troubleshooting flowchart, 28–29
    using instead of ICS connections, 112, 116–17
    wrong connection to Internet, 116–17
digital business cards (vCards), 187
digital IDs, 186
digital signatures, 187
Direct3D, 233
DirectDraw, 88, 233
directories, file-sharing permissions and, 7
DirectSound, 233
DirectX Diagnostic tool, 91
DirectX software
    Administrator logon and, 233
    checking installation of, 91
    conflicts with games, 90
    cursor problems and, 93
    diagnostic tools, 233
    role in screen display, 232
    sound adapters and, 91
    strange mouse pointers and, 166–67
    upgrading software for, 89
disabled dual booting, 46
disabled hardware icon, 102
disabled Heap Manager, 227
disabled modems, 148
disabled ports, 205
disassembling mouse devices, 162
disconnecting
    from MSN, 35
    unwanted disconnections, 28, 34, 119
    USB hubs, 126
discount hours for faxing, 73
Disk Cleanup tool, 107
Disk Defragmenter program, 37
disk drives. See hard drives
display, screen. See screen display
display adapters
    AGP and PCI adapters, 173
    compatibility, 171, 234, 236
    cursor problems and, 93
    DirectX and, 90
    disabled, 168
    Hibernate mode and, 231
    nonfunctioning secondary monitors, 170–71
    onboard or integrated, 173
    primary and secondary, 173
    slow performance, 234–35
displaying
    Active Desktop items, 23, 25
    administrative tools on Start menu, 273
    clock on taskbar, 10
    CPU usage on taskbar, 285
    e-mail messages, 179
    Explorer Bars, 287
    faxes, 58, 64–65
    fax icon on taskbar, 285
    fax printer icon, 69
    file extensions, 49
    file information in folders, 80–81
    files to be deleted, 38
    folder windows, 78–81
    font problems, 133
    fonts on web sites, 108–9
    international characters on web sites, 105, 110–11
    keyboard shortcuts, 134
    last user's name in logon, 144–45
    locale information on taskbar, 285
    Log Off command on Start menu, 273
    missing Desktop icons, 22
    modem command logs, 150
    mouse pointers correctly, 93
    network connection icon on taskbar, 285
    pictures on Desktop, 19
    power meter on taskbar, 285
    Start menu Favorites, 273
    Start menu submenus, 271
    system files, 49
    text on toolbar icons, 293
    TIF files, 64
    time on taskbar, 284
    titles on toolbars, 293
    underlines for menu shortcuts, 134
    Unplug/Eject icon on taskbar, 285
    volume settings on taskbar, 284
    web content on Desktop, 19
distortion on monitors, 177
DNS (Domain Name System)
    DNS problems, 123
    DNS servers, 114
    setting up via ICS, 123
docked toolbars, 281, 292, 293
docking stations, 30, 192, 269
documents. See files
domains
    file-sharing permissions and, 7
    ICS and, 114, 120
    logging on to networks, 138, 142
    problems starting networked computers, 261
    remote connections, 30
    troubleshooting process and, xvi
DOS programs. See MS-DOS programs
double-clicking actions, 157, 160
downloading
    Active Desktop items, 24, 25
    e-mail messages, 183
    games from Internet, 91
    running out of space for files, 38
    service packs, 296
    Softfonts, 209
    temporary Internet files, 107
    update web sites, xvii
    Windows 2000 Compatibility Updates, 226
Dr. Watson, 302
dragging
    taskbar on screen, 282
    windows to other monitors, 175
drivers
    ACPI power management drivers, 66
    defined, 101
    DirectX drivers, 91
    display adapter drivers, 171
    fax modem drivers, 62
    installing software for devices, 96, 98–99
    MCI or MCI-DVD drivers, 89
    Microsoft Windows NT 4 drivers, 199
    modem drivers, 155
    mouse drivers, 92, 163
    mouse pointer problems and, 167
    network printer drivers, 216–17
    printer drivers, 209
    screen display drivers, 237
    searching for compatibility information, 167
    shared printers and, 212
    updating hardware drivers, 100
drwtsn32.log file, 302
dual-booting computers
    default operating system, 47, 48
    dual booting disabled, 46
    ISP incompatibilities and, 34
    partitions, 50–51
    problems starting operating systems, 48–49
    troubleshooting flowchart, 46–47
    upgrading older operating systems on, 50–51
dump files, 302
DVD games, 89
DVD movies, 174
dxdiag command, 233
DX media files, 91

E
echoing typed characters locally, 153
editing
    autoexec.nt and config.nt files, 229
    faxes, 64
    folder templates, 84–85
    Registry, 297, 298
    system files, 49
effects for Desktop, 19
Eject icon on taskbar, 285
ejecting
    removable disks, 36–37, 44–45
    separator pages, 211
e-mail addresses, 178–79
e-mail costs, 178, 182–83
e-mail messages
    Contacts list, 178–79
    downloading headers, 183
    encrypting, 53, 55, 186–87
    identities, 184
    incorrect dates or times, 10–11, 12
    leaving copies on servers, 181
    marking as unread, 179
    mixed up with others' messages, 179, 184–85
    notifications of Desktop updates, 25
    Outlook Express problems, 178–79
    receiving at specific times, 182
    security and, 178, 184–85
    sending incoming faxes in e-mail, 61
    server problems, 180–81
    wrong e-mail program opens, 105
Emergency Repair Disks (ERDs)
    copy of Registry on, 297–98
    in repair process, 263
    service packs and, 295
    setting up before changing system settings, 102
    setting up before dual-boot installation, 50
emergency repair process, 51, 263
EMS memory (expanded), 229
emulation, terminal, 153
Enable Boot Logging mode, 263
enabling
    digital CD audio, 259
    disabled devices, 103
    fax reception, 60, 63
    on-demand dialing, 113, 119, 121
    printer ports, 205
    regional keyboard indicator, 129
    wakeup for fax reception, 66
    web content in folders, 81
Encoding view in Internet Explorer, 111
encrypted data recovery agents, 3, 55, 56, 57
encryption
    compression and, 53
    decryption problems, 56–57
    defined, 3
    e-mail, 186–87
    problems, 3
    file-encryption problems, 54–55
    keys, 57
    program files, 55
    system files, 53, 55
    troubleshooting flowchart, 52–53
ending tasks and exiting programs, 224
entering
    echoing typed characters locally, 153
    repeated characters, 130–31
    wrong characters, 132–33
equipment. See hardware
ERDs. See Emergency Repair Disks (ERDs)
erratic mouse pointer movements, 163
error messages
    16-bit programs, 226
    "Cannot Unmount Drive" message, 44
    deleting or renaming folders, 86
    Errors And Events Messages Help, xiv
    file- or folder-related, 40
    hard disk, 36–37
    Hibernate mode, 195
    operating systems and program versions, 227
    printer errors, 206
    Standby mode, 199
    starting up Windows, 47
Errors And Events Messages Help, xiv
escape characters in print separator codes, 211
events, sound, 251
Event Viewer, 301
Everyone group, 7, 9
evil web designers, 39, 106
Exchange, 61
exchanging data over modems, 152–53
exclamation-mark icon, 102
Exclusive mode (mouse properties), 93
exiting programs
    ending tasks and exiting, 224
    losing data, 243
exiting Windows. See shutting down Windows
expanded memory, 229
expanding
    Control Panel, 273
    My Documents folder, 273
    Network And Dial-Up Connections, 273
    Printers folder into Start menu, 273
    toolbars, 290
expansion cards, 99
expiration dates for temporary files, 39
Explore All Users command, 276
Explore command, 276
Explorer Bars, 78, 287
exporting
    certificates, 187
    encryption keys, 57
extended memory, 229
extending Desktop on multiple monitors, 169, 170, 241
external modems, 148
Extra Large Windows schemes, 239

F
F8 key, 262
fast ICS connections and games, 95
fast initialization for mouse settings, 163
FAT hard drives, 39, 50, 89
FAT16 hard drives, 39, 50, 89
FAT32 hard drives, 39, 41, 50
FAT32 removable media disks, 45
FAT removable media disks, 45
Favorites Explorer Bar, 287
Favorites on Start menu, 273
faxes
    annotating, 64
    banners, 73
    company names, 73
    cover-page faxes, 70
    cover-page problems, 68, 74–75
    discount hours for faxing, 73
    display problems, 58, 64–65
    documents printing as, 203
    fax printers, 62
    fax queue, 69
    format or layout problems, 72–73
    notes on, 65
    page numbers on, 73
    printing incoming faxes, 61
    printing problems, 58
    receiving, 60–63
    receiving, troubleshooting flowchart, 58–59
    saving in folders, 63
    scheduling times for faxes, 12
    sending faxes, 12, 70–71
    sending, troubleshooting flowchart, 68–69
    sharing fax capabilities, 68
    sharing voice lines, 61
    taskbar icon, 285
    waking computers, 66–67
    wrong information on, 68
fax phone number, 73
fax printers
    adding new printers, 73
    changing fax cover information, 74–75
    checking Fax installation, 62
    fax printer not displayed, 59
    sending faxes and, 70
    sharing printers, 68
Fax Service installation, 62, 71
Fax Service Management window, 71
file extensions
    always opening with specific programs, 65
    displaying, 49
file formats. See file types
file names
    displaying in folders, 80
    searching by, 42
filennn.chk file, 41
file-recovery experts, 41
files
    always opening with specific programs, 65
    assigning to programs, 221
    backing up, 39, 198
    compressing, 39
    corrupted or unreadable, 37, 40–41
    date or time problems, 10–11, 12
    decryption problems, 56–57
    defragmenting, 37
    deleting from hard drives, 38–39
    deleting shortcuts for, 21
    denying access to, 6–7
    encrypted, 3, 52–55
    extensions, 49
    finding, 32, 36, 42–43
    finding during repairs, 51
    hiding, 8–9
    information display in folders, 77, 80–81
    keeping private, 2, 8–9
    losing security settings when moved, 9
    moving, 9, 39, 275
    names in folders, 80
    offline availability, 225
    old Internet files, 106–7
    original locations of deleted files, 22–23
    preview images for, 77, 84
    problems accessing from Desktop, 16
    problems opening, 2, 37, 40–41, 220–21
    properties of, 81
    reading or writing to hard disk, 36–37
    recovery experts, 41
    restoring deleted files, 23
    searching for, 32, 36, 42–43
    security settings, 3, 9
    sending to other computers via modem, 152–53
    synchronized files, 225, 248, 249
    temporary files, 38
    versions of, 225
    wrong program opens, 220–21
file systems
    automatically fixing file system errors, 41
    converting to NTFS, 54–55
    determining computer's file system, 8, 54–55
    encryption and, 52
    partitioned hard drives, 50
    problems deleting or renaming folders, 87
file types
    faxes, 64
    missing information in folders, 77
    sound files, 254, 255
    special display in windows, 84–85
    thumbnails in folders, 77
FilterKeys feature, 131
finding
    files, 32, 36, 42–43
    files during repairs, 51
    keys in Registry, 298
    other computers on network, 122–23
    printer drivers, 213
    printers, 215, 216
finding information
    compatibility list web sites, xvii
    hardware compatibility lists, 98, 100, 102
    ISP network software, 34
    Microsoft Press Troubleshooting web site, xvii
    searching Microsoft Knowledge Base, xvii, 199
    software compatibility lists, 167
    troubleshooting resources and help, xvii
fitting images on screen, 240
fixing bugs, 295. See also bugs
flickering monitors, 177, 231, 238–39
floating toolbars, 281, 289, 292, 293
floppy disks
    booting from, 264
    Emergency Repair Disks (ERDs), 50, 102, 263, 295, 297–98
    hardware setup disks, 99, 101
    leaving disks in drives, 266
    Setup disks, 51, 264
    special boot disks for MS-DOS games, 89
flowcharts. See troubleshooting flowcharts
folders
    in Address toolbar, 289
    classic Windows-style, 79
    closing windows, 83
    columns in, 85
    compressing, 39, 55
    current folder, changing all to match, 79
    decryption problems, 56–57
    deleting or renaming problems, 86–87
    deleting shortcuts for, 21
    denying access to, 2, 6–9
    on Desktop, 21
    Desktop folder, 21
    display options, 78–79
    encrypted, 3, 52–53, 54
    file information display, 80–81, 85
    hiding, 8–9
    icon display in, 79
    including yourself in permission list, 9
    inheritable permissions, 8
    missing or wrong information in, 76–77
    moving files into, 21
    new, 84
    offline availability, 225
    opening in separate windows, 76, 82–83
    parent, 8
    preview images in, 77
    problems accessing from Desktop, 16
    problems opening, 2
    resizing windows, 79
    restoring open windows at startup, 266
    searching for files in, 42–43
    security settings, 3, 9
    sharing, 6–7
    shortcuts for items in, 16
    special content in, 84–85
    Start menu items in, 276
    as submenus on Start menu, 273
    toolbar problems, 287
    troubleshooting flowchart, 76–77
    truncated information in, 77
    web-style, 79
Folders Explorer Bar, 82
fonts
    deleting, 133
    on Desktop icons, 18
    display problems, 133
    downloading with web sites, 107
    installing, 133
    printer, 133
    smoothing on screen, 19
    Softfonts, 209
    special characters and, 129
    substituting, 209
    TrueType, 209
    web site font problems, 105, 108–9
    wrong-character problems, 132–33
forcing
    computers to shut down, 247
    network logoffs, 247
    programs to shut down, 244
    Windows to shut down, 245
foreign characters. See international characters
formats of dates or times, 10–11, 14–15
formats of sent faxes, 68, 72–73
formatted text on web sites, 109
formatting removable disks, 36–37, 44–45
fragmented hard disks, 37
free IRQs, 299
free space on hard drives
    full disks, 37, 38–39
    methods of detecting, 227
    print queues and, 207
    service packs and, 295
    uninstalling programs and, 223
frozen computers. See crashes
full-duplex modems, 257
full hard drives, 37, 38–39
full log files, 301
full memory dumps, 302
full-screen mode in Command Prompt window, 92
full-screen MS-DOS games, 174
function-key shortcuts, 135

G
gallery of Active Desktop items, 24
games
    compatibility with Windows, 90
    cursor problems in, 93
    downloading, 91
    DVD-based, 89
    fast ICS connections and, 95
    game controllers, 88
    Internet, 89, 94–95, 113
    mouse problems in, 92–93, 161
    MS-DOS, 89
    multiple monitors and, 174
    problems starting, 90–91
    troubleshooting flowchart, 88–89
garbled text in data transfers, 153
generic modem installation, 149
getting digital IDs, 187
global groups, 5
groups
    adding users to, 4–5
    Anonymous Users, 7
    Authenticated Users, 7
    Everyone, 7, 9
    Guests, 5, 7
    fax permissions and, 71
    folder-sharing permissions and, 6–7
    higher permission levels, 4
    ICS and, 120
    local and global groups, 5
    logging on to networks, 143
    permissions and, xiv–xv, 4
    troubleshooting process and, xiv–xv, xvi
    types of groups defined, 5
groups of icons, selecting, 21
Guests group, 5, 7

H
half-duplex modems, 257
hang ups
    automatically after checking e-mail, 182
    hanging up modems, 182
    ICS host disconnections, 119
    ISP software incompatibilities, 34
hard drives
    backing up, 40, 87, 198
    Computer Management window, 300
    corrupted files, 40–41
    defragmenting, 37
    determining file system, 8
    disk management information, 301
    disk-storage troubleshooting flowchart, 36–37
    free space on, 38, 227, 295
    full or out of space, 37, 38–39
    indexing, 42–43
    multiple, 50
    NTFS conversions, 54
    partitioning, 50–51
    physical failures, 40
    print-queue space requirements, 207
    problems accessing under Windows 95/98/Me, 47
    reading or writing files to, 36–37
    reformatting, 87
    searching for documents on, 36, 42–43
    storing encrypted files, 53, 57
    storing received faxes, 58
    troubleshooting flowchart, 36–37
    types of formatting, 39
    uninstalling programs, space needed for, 223
    virtual memory, space needed for, 38
hardware
    compatibility lists, xvii, 100, 102, 155
    Device Troubleshooting Wizard, 103
    drivers, 100, 101
    Hibernate mode and, 192, 195
    input/output and interrupt request settings (IRQ), 103
    installation, troubleshooting flowchart, 96–97
    misidentified, 100–101
    modems (see modems)
    monitors (see screen display)
    mouse devices (see mouse devices)
    nonfunctioning, 102–3
    permissions for installation, 96
    Plug And Play devices, 99
    profiles, 262, 268–69
    reinstalling hardware components, 260
    sound cards, 255
    starting Windows after installation, 99
    startup reconfigurations, 268–69
hardware acceleration
    cursor problems and, 93, 167
    display adapters, 90–91
    screen crashes and, 232–33
    speeding up screen display, 235
Hardware Profile/Configuration Recovery menu, 269
hardware profiles, 262, 268–69
headers on e-mail messages, 183
headphones, 253, 259
Heap Manager, disabling, 227
help
    compatibility list web sites, xvii
    Errors And Events Messages Help, xiv
    Microsoft Press Troubleshooting web site, xvii
    searching for compatible software lists, 167
    searching Microsoft Knowledge Base, xvii, 199
    troubleshooting resources and help, xvii
    Web Help, 167
Hertz units, 235, 239
Hibernate mode
    problems with, 194–95
    refusing to wake from, 192
    requiring passwords, 141
    settings for, 191
    square blobs on screen after wakeup, 231
    turning on, 188
    unexpected shutdowns and, 246
    waking computers slowly from, 192
    waking for fax calls and, 67
hidden hard drives, 47
hidden system files, 49
hidden taskbar, 279, 280–81
hiding
    Active Desktop items, 25
    all icons on Desktop, 23
    files and folders, 8–9
    keyboard navigation indicators, 134
    modes monitor can't display, 238–39
    Startup menu, 48
    taskbar, 281
    toolbars, 290, 293
History Explorer Bar, 287
history of recently visited web sites, 24
home pages, changing, 104
host computers. See ICS host computers
hour display formats, 14
housecleaning
    Desktop, 16, 20–21
    Disk Cleanup tool, 107
    hard drives, 38–39
    mouse parts, 162
    removing temporary Internet files, 107
    touchpads, 162
    undoing severe housecleaning, 21
HTML files on Desktop, 24
HTML templates for folders, 84
HTTP servers, 180–81, 183
hubs, 126, 159
HyperTerminal, 147, 152–53
Hypertext Transfer Protocol (HTTP), 181