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Troubleshooting Microsoft® Windows® 2000 Professional
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Author |
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Jerry Joyce and Marianne Moon
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Pages |
352
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Disk |
N/A
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Level |
Beg/Int
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Published |
12/06/2000
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ISBN |
9780735611658
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ISBN-10 |
0-7356-1165-3
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Price(USD) |
$19.99
To see this book's discounted price, select a reseller below.
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Index
I
icons
changing pictures on, 19
deleting from taskbar, 284
Desktop appearance, 18
Desktop arrangement, 20
Desktop spacing, 18
Eject icon on taskbar, 285
exclamation-mark icon, 102
folder display options, 79, 80–81
hiding all Desktop icons, 23
identifying by type, 20
I icon, 102
large, 19
missing, 22–23
power management icon, 67
resizing on toolbars, 293
taskbar, 283, 284
text labels on toolbar icons, 291, 293
Unplug icon on taskbar, 285
ICS client computers
IP addresses for, 120
network connection problems, 114–15
playing games over ICS, 89, 94–95
separate accounts, 95
slow browsing and, 107
troubleshooting flowchart, 112–13
wrong connections to Internet, 116–17
ICS host computers
browsing other computers, 122–23
dial-up connections, 113
displaying contents of host, 114–15
DNS and, 123
domains and, 120
troubleshooting flowchart, 118–19
installation problems, 120–21
IP addresses for host and clients, 120
playing games over ICS, 89, 94–95
identifying
installed service packs, 295
modems, 147, 148–49
multiple monitors, 170
new hardware devices, 96–99
taskbar icons, 285
identities, for Outlook Express, 184
idle times for computers
Hibernate mode problems, 194–95
idle sensitivity settings, 229
screen-saver problems, 190–91
synchronizing files during, 249
ignoring font styles on web sites, 108
I icon, 102
images. See pictures
Imaging For Windows program, 64
Imaging Preview window, 64, 65
Imaging window, 64, 65
IMAP servers, 180, 181, 183
importing
e-mail to new identity, 185
encryption keys, 57
inactive network accounts, 139
incoming calls to modems, 147
incoming faxes. See receiving faxes
incompatible software
compatibility list web sites, xvii
dual booting as solution, 34
ISP network software, 34
searching for compatible software lists, 167
software compatibility list, 221
incorrect dates or times
on computers, 12–13
on faxes, 74–75
troubleshooting flowchart, 10–11
incorrect information
on faxes, 68
in folders, 76–77
Indexing Service, 42–43
.inf files, 101, 155
inheritable permissions, 8
InPort connections, 159
input buffer lengths for mouse settings, 163
Input Locales settings, 129
input/output ranges for devices, 103
inserting special characters, 128
inspecting
boot sectors, 51
starting environment, 51
installing
clean installation of Windows 95/98/Me, 50–51
DirectX, 91
Fax service, 62, 69
fonts, 133
hardware installation troubleshooting flowchart, 96–97
ICS, 118, 120–21
international language files, 110
joysticks or game devices, 88
misidentified hardware, 100–101
modems, 59, 69, 149
printer drivers, 212, 216–17
problems installing or uninstalling, 220–23
programs on network, 223
prompts for installation CD, 222
TCP/IP, 115
Windows 2000 service packs, 295–96
integrated display adapters, 173
IntelliPoint, 158, 160
interactive users, 45
international characters
problems entering with keyboard, 124, 128–29
on web sites, 105, 110–11
Internet connections
games and, 89, 94–95, 113
ICS connections, 89, 94–95, 112–13
ICS host computers, 118–19
Internet Connection Wizard, 184–85
Internet Explorer problems, 104
Internet phone calls, 256–57
ISP problems, 34–35
modem connection speed, 106
modem troubleshooting, 146–47
old Internet files, 106–7
slow connections, 105, 106–7, 113, 154–55
unwanted disconnections, 28
wrong connection to net used, 116–17
wrong home page displayed, 104
Internet connection sharing. See ICS client computers; ICS host computers
Internet Connection Wizard, 184–85
Internet e-mail account information, 180
Internet Explorer
bug with Add/Remove Programs Wizard, 223
font problems, 108–9
missing icon, 22
old Internet files, 106–7
temporary Internet files, 107
troubleshooting flowchart, 104–5
Internet games, 89, 94–95, 113
Internet Message Access Protocol (IMAP), 180, 181, 183
Internet phone calls, 256–57
Internet Protocol addresses. See IP addresses
Internet service providers. See ISPs (Internet service providers)
Internet sharing connections. See ICS client computers; ICS host computers
interrupt request settings for devices (IRQs), 103, 299
I/O settings for devices (input/output), 103
IP addresses
assignment, 121
checking, 114, 115, 122
ICS and, 120, 121
IPC$ file status, 6
ipconfig /all command, 114
ipconfig command, 122, 123
IPSEC settings, 119
IP security, 119
IRQs (hardware interrupt requests), 103, 299
IR settings for devices (interrupt requests), 103, 299
ISPs (Internet service providers)
checking protocols and connections, 29
compatibility web site, xvii
dial-up connections to, 28
modem connection speeds, 106
problems connecting to, 34–35
slow connections and, 154
J
Japanese character print support, 210
Java applets, 107
joystick problems in games, 88
K
keyboard layouts
regional settings, 15
switching to other languages, 129
keyboards
beeping, 126
keypads, 129, 135
mouse ports on, 159
nonfunctional, 126–27
On-Screen Keyboard, 129, 247
problems navigating with, 134–35
PS/2, 127
regional settings, 124, 128–29
repeated characters, 130–31
switching to other languages, 129
troubleshooting flowchart, 124–25
wireless, 126
keyboard shortcuts and key commands. See shortcuts and key commands
keypads, 129, 135
keys
e-mail certificates, 186
public, 187
in Registry, 298
keystrokes, repeated, 131
Knowledge Base, xvii, 199
L
labeling removable disks, 36–37, 44–45
languages
adding language files, 110
problems entering special characters, 124, 128–29
switching keyboard to other languages, 129
on web sites, 105, 109, 110–11
wrong characters are displayed, 132–33
LAN settings, 116–17
laptop computers. See portable computers
large text and icons on screen, 19, 80, 231, 238–39
Large Windows scheme, 239
Last Known Good Configuration
Registry and, 297
starting up with, 127, 262
last user's name, 145
layout of faxes, 68, 72–73
leaving copies of messages on servers, 181
left-handed mouse use, 160
Like Current Folder option, 79
limiting access
dial-up access, 29
encrypted files, 56–57
to files or folders, 9
logging on, 2–3
network files, 6–7
to printers, 213
remote connections, 30–31
removable media, 44–45
line delays in data transfers, 153
line ends in data transfers, 153
line feeds in data transfers, 153
Line In port, 254
lines on screen instead of startup, 230
links. See also shortcut icons and menu commands
to items on Start menu, 274
on Links toolbar, 288
Links toolbar, 288, 290, 292
listing
all screen modes, 235
compatible software, 34
currently installed programs, 222
file names in folders, 80
removable media drives, 301
services on computers, 302
List view, 80
local accounts
accounts on other computers, 143
changing computer settings, 4
logging on, 136–37, 138
new accounts, 139
local area connections (ICS), 114–15, 121
locales, regional, 129, 285
local groups, 5
local printer ports, 217
local printers
nonfunctional, 204–7
troubleshooting flowchart, 202–3
local security policies
changing logon policy, 144
defined, 45
listing, 145
local permissions, 44
log files, 301
locating. See entries beginning with finding
location of temporary files, 227
locked-up or frozen computers. See crashes
log files, 263, 301–2
logging off
forced logoffs, 247
logoff command on Start menu, 273
no Shut Down option available, 244
synchronizing files, 248
logging on
accessing computers without permission, 137
automatic remote connections, 32–33
dial-up connection troubleshooting flowchart, 28–29
logon scripts, 267
networks and, 142–43
not requiring passwords, 137, 140–41
permission denied, 2–3
problems accessing networked computers, 29
problems logging on, 138–39
remote connections, 29, 30–31
running as other user, 5
slow startups and, 266
someone else's name is listed, 144
Start menu and, 271
time or date problems, 11
troubleshooting flowchart, 136–37
logical drive information, 301
logon scripts, 267
losing
file information, 81
file or folder security settings, 9
loud logon music, 251
lowercase characters in passwords, 138
low power management levels, 67, 190
LPT ports. See parallel ports
L (repair option), 51
M
M (repair option), 51
main identity for e-mail, 184
MAKEBOOT program, 265
managing power options. See power management
manual functions
answering fax calls, 60, 63
checking e-mail, 182
dialing modem calls, 151
Standby or Hibernate mode, 192
updating Active Desktop, 24, 25
updating folder display, 77
manual repair process, 51, 263
manufacturers' names for hardware, 99, 101, 149
MAPI (Messaging Application Programming Interface), 61
marking messages as unread, 179
maximized windows, starting up with, 272
MCI drivers, 89
MCI-DVD drivers, 89
members of groups, 4–5
memory. See also free space on hard drives
conventional, expanded, and extended memory, 229
disabling Heap Manager, 227
disk-drive needs, 38
display adapters and, 237
MS-DOS programs and, 228
printing and, 209
Small Memory Dump log, 302
Task Manager information, 300
menus
enlarging on screen, 239
expanding submenu contents, 273
navigating through with keyboards, 134
shortcuts defined, 275
Start menu shortcuts, 272, 274–75
Messaging Application Programming Interface (MAPI), 61
microphones, 257
Microsoft Direct3D, 233
Microsoft DirectDraw, 88, 233
Microsoft DirectSound, 233
Microsoft Exchange, 61
Microsoft Intellipoint, 158, 160
Microsoft Internet Explorer. See Internet Explorer
Microsoft Knowledge Base, xvii, 199
Microsoft Management Console, 44–45
Microsoft NetMeeting, 152, 256, 257
Microsoft Network (MSN), 35
Microsoft Office, 215
Microsoft Outlook, 61, 117
Microsoft Outlook Express. See Outlook Express
Microsoft Press Troubleshooting web site, xvii
Microsoft web sites, xvii
Microsoft Windows 95/98/Me
compatible programs, 227
drivers, 101
dual booting, 46, 50–51
problems accessing hard drives, 47
reinstalling, 46
shared folders and, 143
Microsoft Windows 2000 Compatibility Updates (Windows Update), 217, 226, 228, 296, xvii
Microsoft Windows 2000 Professional
forcing Windows to shut down, 245
problems starting, 260–65
program compatibility, 221
Registry, 226, 297–98
slow startup, 266–67
troubleshooting assistance, xiv
updating, 217, 226, 228, 296
Windows 2000 Support tools, 227
Microsoft Windows 2000 Professional CD, 51, 264, 265
Microsoft Windows 2000 Server, 30
Microsoft Windows 2000 Server CD, 212
Microsoft Windows 2000 service packs, xvi
drivers on, 101
game bug fixes, 88, 93
identifying installed service packs, 295
installing, 295–96
obtaining, 296
problems after installation, 296
uninstalling, 296
Microsoft Windows Backup tool, 40, 53, 57
Microsoft Windows Desktop. See Desktop
Microsoft Windows Indexing Service, 42–43
Microsoft Windows Media Player, 201, 255, 259
Microsoft Windows NT 4
drivers, 101, 199, 217, 237
compatible programs, 227
screen display drivers and, 237
Microsoft Windows Update, xvii, 217, 226, 228, 296
mic volume settings, 257
MID files, 258
MIDI music, 201, 258
minute clock format, 14
misbehaving machines. See crashes
misidentified hardware, 100–101
missing
icons, 22–23
items on Start menu, 272–73
shortcuts, 274
taskbar, 279, 280–81
toolbars, 286
MMC (Microsoft Management Console), 44–45
models for hardware, 99, 100, 149
modems
checking for problems, 34, 150
command logs, 150
compatibility, 148, 149, 155
conference calls and, 256
detecting, 147, 148–49
dialing problems, 150–51
exchanging data over, 146
external modems, 148
fax capabilities, 59, 62
half-duplex and full-duplex, 257
incoming calls, 147
installing, 69
noise problems, 146
port speed, 147
sharing voice lines, 61
speed and slow connections, 106, 146, 154–55
transferring data over, 152–53
troubleshooting flowchart, 146–47
using instead of network connection, 116–17
waiting for dial tones, 151
waking computers from hibernation, 66, 199
Modify permission, 86
monitoring network access to files, 6
monitors. See multiple monitors; screen display
months
date settings, 15
incorrect display, 13
mouse devices
acting as if button is pressed, 93
buttons and wheels, 93, 156, 160–61
cordless, 162
cursor display, 93
cursor problems, 156, 157, 162–63, 166–67
DirectX software and, 166–67
disassembling and cleaning, 162
disconnecting from keyboards, 126
drivers, 163
game problems, 88, 92–93, 161
left- or right-handed use, 160
missing pointer on screen, 164–65
nonfunctional devices, 158–59
rollers inside, 162
single- or double-clicking, 157
speed of cursors, 163, 165
switching to keyboard instead, 124
troubleshooting flowchart, 156–57
wheels on, 156, 160–61
wheel tricks for resizing fonts, 109
MouseKeys feature, 135
moving
Active Desktop items, 25
encrypted files or folders, 55, 56, 57
files off Desktop, 21
files to network storage or backups, 39
files to non-NTFS systems, 81
files with shortcuts, 275
items on screen, 230
multiple-monitor screen areas, 177
pointers to default dialog box buttons, 163
taskbar, 282–83
toolbars, 292–93
MS-DOS games
mouse problems and, 92
multiple monitors and, 174
running with boot disk, 89
MS-DOS programs
compatibility list, 228
printing problems, 214, 218–19
problems running, 221, 228–29
versions of MS-DOS, 229
MSN accounts, 35
multicolored squares on screen after wakeup, 231
multimedia programs, 89, 233
multiple-boot systems. See dual-booting computers
multiple hard drives, 50
multiple monitors
Desktop portions missing, 241
display adapter problems, 170–71
flickering monitors, 177
identifying, 170
monitors are switched, 176–77
mouse pointers and, 166
screen area adjustments, 176–77
taskbar position, 280
troubleshooting flowchart, 168–69
wrong items displayed on monitors, 174–75
wrong monitor starts up, 172–73
multiple processors, 196
multiple-user computers, 184–85. See also logging on
music. See sound features
mute settings, 252, 254, 258
My Computer folder window, 84
My Computer icon, 22
My Documents folder
hiding files in, 8
missing, 22
moving files into, 21
as Start menu submenu, 273
My Faxes shortcut, 64
My Network Places icon
finding other computers, 122
ICS host computers, 112
missing, 22
setting up to work offline, 225
My Pictures folder, 84
N
names
of fax printers, 75
of folders, 76
on separator pages, 211
navigating with keyboard, 134–35
NetMeeting, 152, 256, 257
net start spooler command, 206
net use command, 217, 219
network administrators
control of system, xvi
groups and permissions, xv
permissions for removable media, 44
shutting down computers, 247
Network And Dial-Up Connections item, 273
network cards, 30
network connections. See also network administrators; networks
dial-up connection troubleshooting flowchart, 28–29
Hibernate mode and, 195
ICS connections, 112–15
modem troubleshooting, 146–47
never dialing, 116
remote connections, 29, 30–33
Safe Mode and, 263
secure connections, 31
slow connections, 154–55, 225
taskbar icon, 285
Network Connection Wizard, 31, 35
Network Identification Wizard, 30, 31
networks. See also network administrators; network connections
access to files on, 2, 6–7
browsing over ICS, 118, 122–23
conference calls and, 256
deleting or renaming folders, 86–87
dial-up connection troubleshooting flowchart, 28–29
disrupting with ICS installation, 120
domains and ICS, 120
forced shutdowns and security violations, 247
global groups, 5
Hibernate mode and, 195
ICS client computers, 114-15
ICS connections, 107, 112–13, 114–15
ICS host computers, 118–19
inactive accounts, 139
installing service packs from, 296
Internet connections through, 116–17
logging on, problems, 136–37, 138–39, 142–43
moving files to network storage, 39
MS-DOS printing problems, 218–19
network files saved locally, 38
offline network folders, 225
playing games over, 94–95
printing over, 202, 214, 216–17
problems accessing networked computers, 29
programs installed on network, 223
remote connections, 30–33
sharing printers, 212–13
slow connections, 154–55, 225
slow startup and network connections, 266
starting networked computers, 261
system clock, 11
time or date problems, 11, 12–13
troubleshooting process and, xvi
never dialing connections, 116
New Active Desktop Item Wizard, 19, 24
new folders, 84
newsgroups, 105, 182
new windows, opening folders in, 82–83
noisy modems, 146
non-music CDs, 259
notations on faxes, 65
notebook computers. See portable computers
notes on troubleshooting, xiii–xvii
notifications of Desktop updates, 25
"Not Responding" status, 224
ntbtlog.inc file, 263
NT file system. See NTFS file system
NTFS file system
converting drives to, 54
determining computer's file system, 8, 54–55
disk management, 39
encryption and, 52–53, 54–55
file information display and, 81
as inaccessible under Windows 95/98/Me, 47
permissions on files and folders, 86
removable media, 45
security of, 8
numbering print jobs on separator pages, 211
number of rings before answering, 61, 63
numbers
on monitors, 170
regional settings for, 15
numeric keypad, 129, 135
Num Lock key, 125, 129
O
obtaining DNS server addresses, 115, 121
obtaining IP addresses, 115, 121
Office, printing problems and, 215
offline e-mail composition, 182–83
offline fax printers, 69
offline files, working with
making files available off line, 225
scheduling synchronization, 249
shutting down and, 248
synchronization taskbar icon, 285
synchronizing, 225
synchronizing during idle times, 249
updating problems, 225
versions of files, 225
Offline Files Wizard, 225
offline printers, 204–5, 207
offline web sites, 25
onboard display adapters, 173
on-demand dialing, 113, 119, 121
online costs, 178, 182–83
online help
Errors And Events Messages Help, xiv
Web Help, 167
On-Screen Keyboard, 129, 247
open folder windows, restoring at startup, 266
Open GL screen savers, 191
opening
computer cases, 173
encrypted files or folders, 53, 56–57
faxes, 64
files, monitoring access, 6
files with specific programs, 65, 221
folders in separate windows, 76, 82–83
previously sent faxes, 72
problems opening files or folders, 2–3, 40–41
protected system files, 49
operating systems
corrupted or improperly installed, 46
deleting entries from boot files, 49
displaying protected files, 49
dual-booting, 47, 48, 50–51
hardware drivers and, 101
network printer drivers and, 216–17
reinstalling, 46
repairing, 264
running older programs under newer, 227
shared printers and, 212
upgrading older, 50–51
operator-assisted dialing, 151
original locations of deleted files, 22–23
Outlook, 61, 117
Outlook Express
e-mailing faxes, 61
encryption, 186–87
network ICS settings, 117
other people's mail mixed up in, 179, 184–85
Outlook Express Import Wizard, 185
troubleshooting flowchart, 178–79
using over MSN, 35
working off line, 182–83
Outlook Express Import Wizard, 185
out-of-date information in folders, 77
overriding local security policies, 45
P
packets, 123
page numbers on faxes, 73
parallel ports
detection problems, 99
installing new hardware, 98
printer ports, 205, 217
redirecting print output, 218
parent folders, 8
partitioning hard drives, 50–51
PartitionMagic, 50–51
passwords
case of characters in, 138
changing, 137
expiring, 12
identities and, 184
network requirements, 142–43
not requiring, 33, 137, 140–41
problems logging on, 138
remote connections, 30, 31
screen savers, 141, 191
Standby and Hibernate modes, 141, 200
unsecured, 31
widely known, 137
pasting special characters, 128
patterns on Desktop, 19
paused fax sending, 69
paused printers, 205, 207
PCI display adapters, 173
PCL (Printer Control Language) printing, 210, 211
pcl.sep file, 210
performance
bandwidth and conference calls, 256
Desktop customization and, 19
double-click speed, 160
game programs, 88, 90, 95
games and Internet connections, 94, 95
ICS connections, 107, 113
Internet browsing, 39, 105, 106–7, 113
ISP connections and, 154
keyboard repeat rates, 131
modem connection speed, 106, 146, 154–55
mouse pointer speed, 163, 165
network connections, 154–55, 225
number of screen colors, 234
printing speed, 202, 208
screen-display updates, 230, 233, 234–35
shutdown speed, 242, 248–49
startup speed, 260, 266–67
Task Manager information, 300
permissions
computer user settings, 4–5
deleting or renaming folders, 86–87
encrypting files, 53
fax layout and information, 72
fax printers, 74
fax reception, 59, 62, 63
fax sending, 68, 70, 71
fax viewing, 64
files and folders, 86
hard-disk changes, 36–37
hardware installation, 96
inheritable or propagating, 8
installing or uninstalling programs, 222–23
logging on, 2–3
moving encrypted files, 56
network file access, 6–7
recovery agents, 57
Registry, 226
removable media, 37, 44–45
running as other user, 5
shared printers, 212, 213
shutting down Windows, 243, 244
someone else's name is listed, 144
startup, 261
system-wide security policies, 45
troubleshooting and, xiv–xv
unsecured computers, 137
user rights defined, 4
personalized Start menu, 271, 277
personalized toolbars, 289
personal keys, 55, 56
phone calls
credit card, 151
discount hours for, 73
problems with sound, 256–57
Phone Dialer, 256
phone lines
checking operation of, 62
support of modem speeds, 107
phone numbers
correct numbers for ISPs, 34
faster phone lines for ISPs, 155
fax line numbers, 73
modem dialing problems, 150–51
remote connections, 30
phone rings, number of, 61
physical hard drive failures, 40
picking up fax calls, 58, 60, 61, 63, 66–67
pictures
on Desktop, 19
on icons, 19
preview images in folders, 77, 80, 84
removing from Desktop, 27
PIF settings, 229
ping command, 123
pixels in screen area, 234, 239
plain text on web sites, 109
playing CDs, 250, 258–59
playing sounds, 254–55
Plug And Play devices, 99, 204
PM in times, 14
pointers. See also mouse devices
adjusting speed, 135, 165
DirectX software and, 166–67
erratic movements, 163
missing on screen, 164–65
pointer schemes, 164
problems on screen, 156, 157, 162–63
resetting to default settings, 166
shadows on, 166
strange-looking, 93, 166–67
pointing devices. See mouse devices
policies. See permissions
poor-quality printing, 208–9
POP3 (Post Office Protocol 3) servers, 180, 181, 183, 185
pop-up descriptions of files, 81
portable computers
batteries and Standby mode, 193
batteries and unexpected shutdowns, 246
hardware profiles, 269
power schemes, 190
screen-display problems, 231
virtual Desktop, 240
ports
disabled, 205
installing new hardware, 98
Line In port, 254
modem port speeds, 147
mouse ports on keyboards, 159
parallel, 98, 99, 218
printer, 205, 217
serial, 98, 99, 159
USB, 98
Post Office Protocol 3 (POP3), 180, 181, 183, 185
PostScript printing, 210, 211
power failures. See crashes
power management
blank screen display, 190–91
bugs, 199
Hibernate mode, 194–95
icon, always showing, 67
modems and, 67
power schemes, 190, 194, 197, 200
screen savers, 188
Standby mode, 66, 196–201
troubleshooting flowchart, 188–89
turning off computers automatically, 242
unexpected shutdowns and, 246
UPSs (uninterruptible power supplies), 247
power meters on taskbar, 285
power schemes
Advanced Power Management (APM), 197
Hibernate mode, 194
screen savers, 190
Standby mode, 200
Power Users group, 4–5, 96
presentations, screen savers and, 191
preview images for files, 77, 80, 84
Pre-Windows 2000 Temp Path, 227
primary and secondary display adapters, 170, 172–73, 174–75
Printer Control Language (PCL) printing, 210, 211
printer fonts, 133, 209
printer icons on taskbar, 285
printer ports. See parallel ports
printers and printing
cables, 204
choosing printers, 203
default printers, 203, 214
default print settings, 209
documents not printing, 203
documents printing as faxes, 203
documents printing on wrong printer, 203, 214
drivers, 209
faxes, 58, 61, 69
fax printers, 59, 62, 70, 73
font substitution, 209
Japanese characters, 210
listing printers as Start menu submenu, 273
local printing troubleshooting flowchart, 202–3
memory requirements, 209
MS-DOS printing problems, 214, 218–19
network printer unavailable, 216–17
network printing troubleshooting flowchart, 214–15
nonfunctional printers, 204–7
paused or offline printers, 69, 204–5
permissions, 213
poor-quality printing, 202, 208–9
printing directly to printers, 207
printing screen shots, 219
print queues, 203, 207, 208
print servers, 216
problems sharing printers, 212–13
searching for network printers, 215
separator pages, 202, 210–11
sharing fax printers, 68
sharing local printers, 202
slow printing, 202, 208
spooling print jobs, 208
starting print jobs immediately, 208
test pages, 204
Printers folder, 207
print queues
documents not printing, 203
listing print jobs, 207
printing directly to printers, 207
slow printing and, 208
print servers, 216
private files and folders, 2
private keys, 187
private networks, 35
problem-solving flowcharts. See troubleshooting flowcharts
process of troubleshooting, xiii–xvii
processors, 196
programs
16-bit programs, 226
always opening specific file types, 65
Applications log, 301
compatibility, 221, 226–27, 228
corrupted files, 221
crashing, 220–21, 224–25
displayed on wrong monitors, 174–75
encrypted files, 55
exiting, 224
file opens wrong program, 220–21
forcing shutdowns, 244
games (see games)
installed on network, 223
losing data after shutdown, 243
MS-DOS programs, 221, 228–29
opening by opening files, 220–21
problems installing or uninstalling, 222–23
problems shutting down, 243, 244–45
problems starting, 220–21
running automatically at startup, 266–67
slow shutdowns and, 248–49
Standby mode and, 198
Startup folder programs, 285
taskbar icons, 278, 284–85
time licenses, 13
troubleshooting flowchart, 220–21
Programs submenu scroll bars, 273
propagating permissions, 8
properties of files, 42, 81
protected operating-system files, 49
protocols and connections, 29
proxy servers, 94, 116–17, 120
PS/2 keyboards, 127
PS/2 mouse devices, 159
pscript.sep file, 210
public keys, 187
purging deleted e-mail messages, 181
Q
quality of printing, 208–9
querying Indexing Services catalog, 43
querying modems, 150
queued faxes, 69
QuickEdit mode, 93
quick key commands. See shortcuts and key commands
Quick Launch toolbar, 289, 292
quitting programs. See shutting down programs
quitting Windows. See shutting down Windows
R
R (repair option), 51, 263
Radio toolbar, 290
rasdial.exe program, 32
readability of web sites, 108–9
reading faxes, 58, 64–65
reading files from hard disk, 36–37
read messages, 179
Ready status (printers), 204–5
receiving e-mail messages at specific times, 182
receiving faxes
Fax Service not configured, 60
problems displaying, 64–65
problems receiving, 62–63
sharing voice lines, 61
troubleshooting flowchart, 58–59
recently visited web sites, 24
reconfiguring hardware at startup, 268–69
Recording Control, 255
recording sounds, 254–55
recovering
bad sector files, 41
files from Recycle Bin, 21
recovery agents (encryption), 3, 55, 56, 57
recovery experts, 41
recovery messages, 26–27
Recycle Bin
missing icon, 22
original locations of deleted files, 22–23
recovering files from, 21
redrawing screen. See refresh rates
reformatting hard drives, 87
refresh rates
changing, 235, 238–39
damaging monitors, 239
screen refresh problems, 230, 238–39
regional keyboards, 15, 124, 128–29, 132
regional options
date settings, 15
keyboard layout, 15, 124, 128–29
numbers and currency, 15
time settings, 14
registering file types for programs, 65
Registry
accessing, 226
backing up, 297–98
caution and, xv
editing, 298
overview, 297–98
repairing, 101
Registry Editor, 298
reinstalling
dual-boot operating systems, 46
game software, 91
hardware components, 260
hardware drivers, 103
TCP/IP, 115
Windows, 50, 265
remembering folder display, 78
remote connections
automatic, 29, 32–33
problems logging on, 30–31
removable disks
Computer Management window, 301
file systems, 45
leaving in drives, 266
moving files to, 39
permissions denied for, 44–45
troubleshooting, 36–37
removing. See deleting
renaming
fax printers, 75
folders, problems, 76, 86–87
items on Start menu, 272
re-ordering
columns in folder windows, 85
items on Start menu, 270, 276–77
items on toolbars, 291
links on Links toolbar, 288
Repair feature, 297
repairing
hard drives, 87
Windows installation, 263
Windows Repair feature, 297
repeating characters when typing, 125, 130–31
repetitive dialing for ISP connections, 34
replacing pictures on icons, 19
reports, system information, 300
rerouting print jobs, 218
resizing
Active Desktop items, 25
folder windows, 79
mouse pointers, 164–65
taskbar, 282–83
text on web sites, 108
toolbar icons, 293
toolbars, 290–91, 292–93
resolution of screen. See screen area
resource conflicts, 159
restarting Windows, 244–45
restoring
Active Desktop after crash, 26
backed-up encrypted files, 53
deleted files, 23
open windows at startup, 266
right-handed mouse use, 160
rights. See permissions
rings before answering, 63
roaming profiles, 11, 277
rollers inside mouse devices, 162
room on hard drives. See free space on hard drives
Rubber Stamp tool, 65
running
computer as other user, 5, 223
games with boot disk, 89
list of running services, 302
MS-DOS programs, 221, 228–29
older programs under Windows 2000, 227
programs at startup, 266–67
in Safe Mode (see Safe Mode)
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Last Updated: Friday, July 6, 2001 |
