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A+ Certification Readiness Review
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Author |
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James Karney
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Pages |
304
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Disk |
1 Companion CD(s)
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Level |
All Levels
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Published |
09/12/2001
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ISBN |
9780735614246
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ISBN-10 |
0-7356-1424-5
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Price(USD) |
$29.99
To see this book's discounted price, select a reseller below.
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Index
A
A+ Certification Training Kit, 7
ACPI plug-and-play operation, 191
adapter cards, ranges of I/O addresses for, 24
AGP (Accelerated Graphics Port), 11, 14, 49
AMD 80386DXLV processor, 14
antistatic mats, 78, 79
antivirus software
disabling, 178, 181
knowledge of, 204
APM (advanced power management), 108, 110, 191
architecture, identifying for popular motherboards, 89, 101-6
ATA/CAM (Advanced Technology Attachment/Common Access Method) technology, 33
AT motherboards, 105, 106
power supplies for, 104, 106
ATX motherboards, 101, 103, 105, 106
AUTOEXEC.BAT file, 147, 206, 209
B
batch files, 153, 155
batteries
diagnosing weak or faulty, 68, 70
replacing CMOS, 107, 109, 111
BIOS (basic input/output system)
compatibility of devices with, 191
configuring Intel-based PC, 109, 111
error codes for, 203
knowledge of, 3
resetting password for, 108
setting memory for VGA card's video BIOS location, 24, 26
updating, 51-52
version compatibility with operating systems, 165-66
BNC connectors, 27
BOOT.INI file, 148, 149, 183, 187, 189
boot sequences and methods, 4, 183-89
diagnosing conflicts in safe mode, 185, 187, 200
function of MSDOS.SYS and IO.SYS files in Windows 98, 186, 188
NTLDR and BOOT.INI files in primary drive partition, 148, 187, 189
overview, 183-84
Windows 98 Startup Disk, 186-87, 189
Windows 2000 ERD, 185, 188
browsers, 220
bus architecture
AGP, 11, 14, 49
types of, 87, 102
USB, 12, 46
VESA local bus, 14
bus mastering, 39
C
cabling, 27-31
connectors for COM1 and COM2, 29, 31
evaluating replacements for, 28, 30
IDE device, 34
identifying connectors and, 5
loss of data due to network, 135
network, 131
removing and replacing, 16, 18
selecting for networks, 132, 134
series of SCSI devices, 41, 44
twisted cable of 3.5 floppy drives, 28, 30
Ultra 160 LVD drive, 29, 31
CD-ROM drives
installing hard drives plus, 17, 19
installing IDE, 35, 37
central processing units. See CPUs
Centronics printer port, 27, 118
checklist of common computer problems, 58
cleaning electrical connections, 79, 80
cleaning supplies, 78-80
CMOS (complementary metal-oxide semiconductor), 88, 107-11
adjusting settings of, 108, 110
identifying purpose of and configuring, 89
overview, 107
replacing batteries, 107, 109, 111
time losses on system clock, 108, 110
CMOS chip, 13
CMOS setup program, 4, 10, 12-13
determining BIOS setting on Intel-based PC, 109, 111
erratic behavior of, 68, 70, 107
Missing Operating System error message and, 62, 64
resetting BIOS password for, 108
color codes for AC and DC wires, 82, 85
COMMAND.COM file, 147, 183
command line utilities, 139
common mode failure, 133, 135
Computer Management program, 153, 156
computers. See also protecting computers and users
attaching internal and external devices with SCSI, 10, 12
basic operating system tasks, 143-49
cleaning supplies for, 78-80
diagnosing common problems, 61-65
distinguishing between CPUs, 88, 91
identifying field replaceable modules for portable, 5
IRQ, DMA, and I/O addresses for, 21-22
memory space on Intel-based microcomputers, 146-47, 149
motherboards and, 101
operating environments for, 139-40
understanding basic modules of, 9
CONFIG.SYS file, 147, 206, 209
configuring
dialup access for BR1 ISDN device, 232, 235
Intel-based PC BIOS, 109, 111
network protocols, 219
operating systems, 162
conflicts
diagnosing in safe mode, 185, 187, 200
display adapters affecting operating system startup, 206, 208
PC card and previous ISA device, 195, 197
resolving, 5
connectors, 27-31
AT-style connectors for motherboards, 18
COM1 and COM2, 29, 31
evaluating replacement, 28, 30
IDE/EIDE device, 33, 34
network data loss due to, 135
types of, 27
Control Panel, 160
conventional memory, 144
CPUs (central processing units), 91-94
adjusting CMOS settings for types of, 108, 110
distinguishing between, 88, 91
features of MMX design, 93, 94
identifying, 9
installing Pentium III, 17, 19
on-board Level 1 cache, 11, 14
overview, 87-88
Pentium III vs. C333, 92, 93
SEC type motherboard connection, 92, 93
skills and practices for, 88-89
supplemental reading for, 90
upgrading from Pentium II to III, 92, 94
D
DB-9 cables, 27
DB-25 cables, 27
decision trees, 58
degaussing, 47, 49
device drivers. See drivers
Device Manager, 160, 191
devices. See peripheral devices
DHCP (Dynamic Host Configuration Protocol), 219
diagnosing and troubleshooting, 57-71, 199-217. See also troubleshooting
common operating system problems, 211-17
error codes and startup messages, 203-9
identifying common computer problems, 61-65
network data losses, 133, 135
overview, 57, 199-200
skills and practices, 58, 201
supplemental reading, 59, 202
dialup connections
configuring access for BR1 ISDN device, 232, 235
modems, 229
differential-ended SCSI devices, 39
DIMM (dual inline memory module), 51, 95
identifying modules, 97, 98
SRAM, 54, 56
DIP-switch settings, 123, 126
disks. See CD-ROM drives; floppy disks; hard drives
Display Power Management Signaling (DPMS) technology, 45, 47, 49
DMA (direct memory access), 21-26
function of, 10, 13, 24, 26
gaining access to, 21
identifying, 5
support for ECP, 48, 50
docking stations, 46
dot-matrix printers, 115. See also printers
adjusting DIP-switch settings to print characters, 123, 126
print head failure of, 122, 124
DPMS (Display Power Management Signaling) technology, 45, 47, 49
Dr. Watson program, 214, 217
DRAM (dynamic random access memory), 95
drive ID, 41, 43
drivers, 191-98
adding PostScript and PCL, 194, 196
difficulties using hot keys to run applications, 195, 198
installing, 191
overview, 191-92
PCL driver unable to process PostScript files, 213, 216
printer, 192
resolving conflicts between PC card and previous ISA device, 195, 197
system failure due to incompatible, 215
uninstalling, 191-92, 193, 196
updating BIOS and device drivers when upgrading, 177, 179
VxDs, 185, 187, 206, 209
Windows 98 Universal Printer Driver, 194, 197
drives. See CD-ROM drives; floppy disks; hard drives
dual-boot systems
file systems for, 154, 156, 176
setting up for Windows 98 and Windows NT, 168, 171
dual inline memory module. See DIMM
dust, 78, 79, 125
Dynamic Host Configuration Protocol (DHCP), 219
dynamic random access memory (DRAM), 95
E
ECP (Enhanced Capability Port)
defined, 45-46
DMA support for, 48, 50
EDO (extended data output) RAM, 95
EIDE (Enhanced IDE) devices, 33-38
development of, 33
function of technology, 12
installing, 35-38
selecting EIDE modes for maximum transfer rate, 35, 37
skills and practices for, 5
Ultra DMA/66 compatibility, 36, 38
electrical and electronic hazards, 74
effects of ESD, 4, 15, 18
extinguishing electrical fires, 82-83, 85
minimizing ESD, 73
open monitors, 79
skills and practices for, 74
types of, 82, 84-85
electronic switching systems for laser printers, 116-17, 119
electrostatic discharge. See ESD
emergency boot disk, 161-62
Emergency Repair Disk (ERD)
Windows NT, 160, 184
Windows 2000, 185, 188
EMI (electromagnetic interference), 73, 83, 86
Enhanced Capability Port. See ECP
Enhanced IDE devices. See EIDE devices
environmental hazards, 81
EPP (Enhanced Parallel Port), 46
errors and error messages, 203-9
0x2E Stop message, 205, 208
beep signals for memory failures during boot, 63, 65
conflicts with display adapters, 206, 208
diagnosing erratic messages, 69, 71
during POST, 13, 63, 65
fatal, 61, 213, 215
launch problems after hardware installation, 205, 207
missing keyboards, 63, 65
Missing Operating System error message, 62, 64
nonfatal, 61
overview, 203-4
startup problems for VxD in Windows 98 systems, 206, 209
syntax errors in CONFIG.SYS and AUTOEXEC.BAT files, 206, 209
ESD (electrostatic discharge)
effects of, 4, 15, 18
minimizing, 73
Event Viewer, 215, 217
expansion bus types, 102
expansion cards, 4-5
extended data output (EDO) RAM, 95
Extended Memory Manager (HIMEM.SYS), 144, 149
extended memory specification (XMS), 144
extended partitions, 53, 55
extinguishing electrical fires, 82-83, 85
F
fan for CPU, 19
Fast SCSI, 39
Fast/Wide SCSI, 39
fatal errors, 61
FAT (file allocation table) file system, 151
FDISK.COM, 38, 52, 148
partitioning with, 166
uses and operation of, 146, 148
field replaceable modules, 15-19
electrostatic discharge and, 4, 15
installing IDE hard and CD-ROM drives, 17, 19
installing Pentium III processor, 17, 19
installing SCSI hard drives, 16, 18
overview, 15
power supply replacement, 16, 18
file allocation table (FAT) file system, 151
files
hidden, read only, and system utility, 152
loading and running MS-DOS, 145, 147
moving under NTFS file system, 154, 156
overview of, 151-52
running sequences and launching programs with batch, 153, 155
sharing in Windows 98 peer-to-peer network, 225, 227
file systems, 151-52, 166
dual-boot systems and, 154, 156, 176
FAT16/FAT32, 151
moving files in NTFS, 154, 156
types of, 151
File Transfer Protocol (FTP), 220, 229, 233, 235
firewalls, 229
FireWire (IEEE 1394), 12, 46
flat-panel displays, 45
floppy disks
emergency boot disk, 161-62
Emergency Repair Disk, 160, 184, 185, 188
startup disk, 160, 184
floppy drive installation, 28, 30
FORM virus, 213, 215
FTP (File Transfer Protocol), 220, 229, 233, 235
fuser rollers, 116
G
ghosting, 122, 124
H
hard drives. See also partitions
disk space required for Windows 98, 171
ensuring booting of primary, 17, 19
extended partitions for, 53, 55
installing CD-ROM plus, 17, 19
installing IDE, 35, 37
installing large EIDE, 36, 38
installing SCSI, 16, 18
primary partitions and, 53, 54-55
Ultra DMA, 35, 37
hardware, 3-56. See also CPUs; hard drives; motherboards
adding SDRAM DIMM modules, 54, 56
choosing routers for WANs, 133, 135
diagnosing operating system launch problems after installing, 205, 207
extended partitions for hard drive, 53, 55
field replaceable modules, 15-19
IDE/EIDE devices, 33-38
installing additional RAM, 54, 56
installing device when IRQ channels unavailable, 23, 25
intermittent failures of, 83, 86
IRQs, DMAs, and I/O addresses for devices, 21-26
methods for upgrading performance, 51-56
minimum requirements for operating systems, 165
motherboard connection device for Pentium Pro processor, 53, 55
overview, 3-4, 51-52
peripheral devices, 45-50
peripheral ports, cabling, and connectors, 27-31
primary partitions and hard drives, 53, 54-55
SCSI devices, 39-44
skills and practices for, 4-6
supplemental readings for, 7-8
terms, concepts, and functions of system modules, 4, 9-14
Hardware Compatibility List, 176
hidden files, 152
HIMEM.SYS, 144, 149
HKEY_CLASSES_ROOT registry key, 216
HKEY_CURRENT CONFIG registry key, 216
HKEY_DYN_DATA registry key, 216
HKEY_LOCAL_MACHINE registry key, 214, 216
HKEY_USERS registry key, 216
host adapter, 39
hot keys, 195, 198
"hot" wires, 82, 85
HP OpenView Manuals, 114
HTML (Hypertext Markup Language), 220
HTTP (Hypertext Transfer Protocol), 220
I
IDE (Integrated Device Electronics) devices, 33-38. See also EIDE devices
development of, 33
installing, 35, 37
skills and practices for, 5
identifying common computer problems, 61-65
continuous series of short beeps after POST test, 62, 63
Missing Operating System error message, 62, 64
signals for memory failures during boot, 63, 65
testing monitor's brightness and contrast controls after booting, 62, 64
301 error message during POST test, 63, 65
IEEE 1284 standards, 45
IEEE 1394 (FireWire), 12, 27, 46
inkjet printers, 115. See also printers
media and printing quality for, 117, 119
routine maintenance for, 122, 124-25
in-place upgrades, 179, 181
installing hardware
additional RAM, 54, 56
hard drives plus CD-ROM drives, 17, 19
IDE devices, 35, 37
Pentium III, 17, 19
SCSI hard drives, 16, 18
USB devices, 48, 50
when IRQ channels unavailable, 23, 25
installing operating systems, 160-61, 165-73
creating floppy boot disk for Windows 2000, 170, 173
dual booting systems for Windows 98 and Windows NT, 168, 171
minimum hardware requirements for Windows 98, 167, 171
options in standard Windows 98 setup, 169, 172
speeding up setup for Windows 98, 169, 172
Integrated Device Electronics devices. See IDE devices
Intel. See also specific processors by name
memory space on Intel-based microcomputers, 146-47, 149
MMX technology, 93, 94
Pentium Pro, motherboard connection device for, 53, 55
Pentium III vs. C333, 92, 93
Intel 386 SX processor, 14
Intel 486 processor, 11, 14
Intel Pentium II processor, 14, 19
identifying, 92, 93
I/O features on 450 MHz, 103, 105
upgrading to Pentium III, 92, 94
Intel Pentium III processor
C333 vs., 92, 93
identifying motherboard form factors for, 104, 106
installing, 17, 19
upgrading from Pentium II to, 92, 94
intermittent hardware failures, 83, 86
Internet access and procedures, 229-35
components of TCP/IP suite, 233, 235
configuring dialup access for BR1 ISDN device, 232, 235
ISPs, 220, 229
obtaining IP address with PING command, 229, 231, 233
overview, 229-30
trusted sites and Local Intranet zone, 232, 234
use and configuration of PWS, 231, 234
Internet Explorer, 232, 234
I/O addresses, 21-26
about, 21, 22
function of, 24, 26
identifying, 5
ranges for, 24, 26
I/O features on Pentium II 450 MHz, 103, 105
IO.SYS file, 147, 183, 186, 188
IP addresses, 229, 231, 233
IPCONFIG.EXE utility
about, 220, 224, 225, 227
release parameter for, 226, 228
IPX/SPX protocol, 225, 226
IRQ (interrupt request), 21-26
function of handler, 13
identifying, 5
installing device when channels unavailable, 23, 25
numbering of, 21, 22
setting conflict-free addresses, 23, 25
ISP (Internet service provider), 220, 229
K
keyboards
cabling for PS/2 style, 30
covers for, 78, 79
diagnosing stuck key on, 63
error message for missing, 63, 65
keystone adjustment, 47, 49
L
LANs (local area networks). See also networks
common mode failure, 133, 135
file sharing on, 224
laser printers, 115. See also printers
electronic switching systems for, 116-17, 119
media and printing quality for, 117, 119
PCL driver unable to process PostScript files, 213, 216
periodic maintenance on, 123, 125
print resolution of, 117, 120
risks of plugging into UPS, 82, 84
transfer corona of, 116, 118
Local Intranet zone, 232, 234
logical unit numbers (LUN), 39
logon prompts, 226, 228
low-level formatting, 38
M
managing files, directories, and disks, 151-57
file systems for dual boot systems, 154, 156
moving files under NTFS file system, 154, 156
overview, 151-52
running sequences and launching programs with batch files, 153, 155
using Registry Editor, 155, 157
Windows 2000 Computer Management program, 153, 156
Material Safety Data Sheets. See MSDS
MBR, 213, 215
MEM command, 149
memory, 87-111. See also DMA
adding RAM, 54, 56
adding SDRAM DIMM modules, 54, 56
categories of RAM, 89
CMOS, 107
conventional, 144
diagnosing failures in, 64, 65
DIMM modules, 51
identifying DIMM modules, 97, 98
memory space on Intel-based microcomputers, 146-47, 149
overview, 87-88
parity checking, 97, 99
replacing system memory in Pentium 100 machine, 96, 97
reserved, 144
RIMM, 95, 96, 98
setting address ranges for VGA video cards, 24, 26
skills and practices for, 88-89
supplemental reading for, 90
transactions on rising/falling edge of clock cycle, 96, 98
UMA, 13
volatile, 13
memory modules
DIMM, 51, 54, 56, 95, 97, 98
replacing, 4-5
RIMM, 95, 96, 98
SIMMs, 95, 96, 97
types of, 88, 95
Microsoft Disk Operating System. See MS-DOS operating system
Microsoft Family Logon prompt, 228
Microsoft Windows networking capabilities, 223-28. See also networks
effects of IPCONFIG.EXE release parameter, 226, 228
IPCONFIG.EXE diagnostic utility, 225, 227
logons allowing access to Windows NT domain from Windows 98 computer, 226, 228
overview, 223-24
protocols for NetWare environments on Windows 98 client, 225, 226
sharing files and printer for peer-to-peer network on, 225, 227
Microsoft Windows 9x. See Microsoft Windows 98
Microsoft Windows 98, 148, 165-73. See also Microsoft Windows networking capabilities
installing plug-and-play device drivers, 191
logons allowing access to Windows NT domain from, 226, 228
MSDOS.SYS and IO.SYS files in, 186, 188
protocols for NetWare environments on client, 225, 226
registry keys of, 214
removing devices in, 193, 196
sharing files and printer for peer-to-peer network, 225, 227
Startup Disk, 186-87, 189
startup problems for VxD in, 206, 209
Universal Printer Driver, 194, 197
Microsoft Windows 98 Resource Kit, 162
Microsoft Windows 98 Training Kit, 141
Microsoft Windows NT, 139. See also Microsoft Windows networking capabilities
adjusting timeout for, 147, 149
Emergency Repair Disk, 160, 184
logons allowing access to domains from Windows 98, 226, 228
plug-and-play support, 148
starting procedure for, 146, 148
Microsoft Windows 2000, 139, 165-73. See also Microsoft Windows networking capabilities
Computer Management program, 153, 156
creating and using ERD, 185, 188
Emergency Repair Disk, 160, 184
Event Viewer, 215, 217
installing plug-and-play device drivers, 191
plug-and-play support, 148
system core for, 144
Microsoft Windows 2000 Professional Resource Kit, 221
migration DLLs, 179, 181
mini-DIN connectors, 27
Missing Operating System error message, 62, 64
MMX technology, 93, 94
modems, 46, 229
monitors
adjusting display, 47, 49
cleaning, 78, 79
dust covers for, 78, 79
flat-panel displays, 45
testing brightness and contrast after booting, 62, 64
motherboards, 87-111
AT, 105, 106
ATX, 101, 103, 105, 106
connector for AT-style, 18
connector for Pentium Pro processor, 53, 55
conventions for IRQ numbers and DMA channels on, 21-22
CPUs with SEC type connection to, 92, 93
expansion bus types for, 102
form factors for Pentium III, 104, 106
I/O features on Pentium II 450 MHz, 103, 105
mixing CPUs of different speeds on, 52
overview, 87-88
popular styles of, 89, 101-6
replacing, 4-5
skills and practices for, 88-89
supplemental reading for, 90
types of, 87
mouse replacements, 23, 25
MSCE Training Kit: Microsoft Windows 2000, 142
MS-DOS operating system
core system files for, 144, 183
displaying MS-DOS version at system prompt, 145, 148
files for loading and running, 145, 147
real mode, 149
MSDOS.SYS file, 147, 183, 186, 188
MSDS (Material Safety Data Sheets)
creating, 73
frequently asked questions on, 74
target audience for, 83, 86
multimeters, 58, 61
N
NetWare environments on Windows 98 client, 225, 226
network cards, 16, 24
network printing, 116, 119
network protocols
configuring, 219
NetWare environments on Windows 98 client, 225, 226
selecting, 132-33, 134
types of, 223
networks, 127-35, 219-35
cabling for, 132, 134
choosing routers for WANs, 133, 135
diagnosing network data losses, 133, 135
Internet access and procedures, 229-35
maintenance of networks, 131-35
network printing, 116, 119
overview, 127, 219-20
peer-to-peer, 223
selecting networking protocols, 132-33, 134
skills and practices for, 128, 220-21
supplemental reading, 129, 221-22
Windows networking capabilities, 223-28
9-pin D-shell plug, 29, 31
NTDETECT.COM file, 149
NTFS file system, 151, 154, 156
NTLDR file, 148, 149, 183, 187, 189
null modem cables, 29, 31
O
on-board Level 1 cache, 11, 14
operating systems, 139-98, 211-17. See also installing operating systems; Microsoft Windows 98; Microsoft Windows NT; Microsoft Windows 2000
adding device drivers, 191-98
adjusting timeout for Windows NT 4 computer, 147, 149
boot sequences and boot methods for, 183-89
diagnosing with Dr. Watson program, 214, 217
displaying MS-DOS version at system prompt, 145, 148
elements of Windows NT starting procedure, 146, 148
erratic problems and fatal errors during boot process, 213, 215
FDISK operations, 146, 148
files for loading and running MS-DOS, 145, 147
identifying basic components of, 143-49
installing Windows 9x and 2000, 165-73
memory space on Intel-based microcomputers, 146-47, 149
network subkey in HKEY_LOCAL_MACHINE registry key, 214, 216
overview, 139-40, 159-60, 211-12
PCL driver unable to process PostScript files, 213, 216
procedures for managing files, directories, and disks, 151-57
reviewing logs of Windows 2000 Event Viewer, 215, 217
skills and practices for, 140-41, 160-62
supplemental reading for, 141-42, 162-63
upgrading, 175-81
P
parallel port, attaching printers to, 45, 116, 118
parity checking, 97, 99
partitions
extended, 53, 55
installing Windows 98 on first hard drive partition, 171
primary, 53, 54-55
Windows 9x operating systems, 166
passwords for BIOS, 108
PC Cards, 52
PCI (Peripheral Component Interconnect), 14
PCI-interface cards, 191
PCI-X technology, 14
PCL drivers, 194, 196
peer-to-peer networks, 223, 225, 227
peripheral card settings, 5
peripheral devices, 45-50
adjusting monitor display, 47, 49
attaching internal and external SCSI, 10, 12
DMA support for ECP, 48, 50
installing USB devices, 48, 50
IRQs, DMAs, and I/O addresses for, 21-26
overview, 44
power savings with DPMS technology, 47, 49
setting VRR for display systems, 47, 48-49
skills and practices for, 6
personal computers. See computers
personal hazards, 81
Personal Web Server (PWS), 231, 234
PGA (pin grid array), 87
pincushioning, 47, 49
PING.EXE utility, 229, 233
pin grid array (PGA), 87
plug-and-play, PCI-interface and, 191
plug-and-play environments, 45, 148, 175
popular styles of motherboards, 89, 101-6
ATX, 101, 103, 105, 106
identifying form factors for Pentium III, 104, 106
I/O features on Pentium II 450 MHz, 103, 105
overview, 101-2
power supplies for AT, 104, 106
port replicators, 46
ports, 27-31. See also cabling; connectors
AGP, 11, 14, 49
Centronics printer, 27, 118
COM1 and COM2 connectors for serial, 29, 31
ECP, 45-46, 48, 50
EPP, 46
identifying, 5
parallel, 27, 45, 116, 118
replacing 3.5-in floppy drive and cabling, 28, 30
serial, 27
POST (power-on self test)
accessing CMOS setup in, 88
continuous series of short beeps after, 62, 63
failure to initialize devices during, 68, 70
purpose of, 10, 12-13, 13, 183, 200
301 error message during testing, 63, 65
POST card, 58, 61, 69, 71, 200, 203
PostScript drivers, 194, 196
power-on self test. See POST
power savings with DPMS technology, 47, 49
power supplies
AT, 104, 106
compatibility with motherboards, 101
diagnosing problems with, 69, 71
replacing, 16, 18
preventive maintenance, 73-86
file management programs for, 152
inkjet printers, 122, 124-25
laser printers, 123, 125
networks, 131-35
overview, 73
printers, 121-26
products and procedures for, 77-80
protecting computers and users, 81-86
skills and practices for, 74
supplemental reading for, 75
primary boot device, 17, 19
primary corona wire, 118
Primary Network Logon prompt, 228
printers, 113-26
adding PostScript and PCL drivers, 194, 196
adjusting dot-matrix printer DIP-switch settings, 123, 126
basic concepts, operations, and components of, 115-20
correcting ghosting, 122, 124
dot-matrix print head failure, 122, 124
electronic switching systems for laser printers, 116-17, 119
installing drivers for, 192
maintaining, 121-26
media and printing quality for laser and inkjet printers, 117, 119
networking for, 224
network printing, 116, 119
overview, 113
parallel port connections for, 116, 118
PCL driver unable to process PostScript files, 213, 216
periodic maintenance on laser printers, 123, 125
resolution of laser printers, 117, 120
risks of plugging laser printers into UPS, 82, 84
routine maintenance for inkjet printers, 122, 124-25
sharing in Windows 98 peer-to-peer network, 225, 227
skills and practices for, 113-14
supplemental reading for, 114
supported by Windows 98 Universal Printer Driver, 194, 197
transfer corona of laser printer, 116, 118
processors. See CPUs
protecting computers and users, 77-80, 81-86
antistatic mats, 78, 79
cleaning electrical connections, 79, 80
cleaning supplies for computers, 78, 79
dust, 78, 79
electrical power hazards, 82, 84-85
extinguishing electrical fires, 82-83, 85
intermittent hardware failures, 83, 86
personal hazards, 81
risks of plugging laser printers into UPS, 82, 84
target audience for MSDS, 83, 86
protocols. See network protocols
proxy servers, 229
PS/2 connectors, 27
PWS (Personal Web Server), 231, 234
R
RAM
adding, 54, 56
EDO, 95
minimum requirements for, 165
performing transactions on both rising and falling edge of clock cycle, 96, 98
static, 95
types of, 87, 89
Rambus inline memory module 184-pin (RIMM), 95, 96, 98
Raster Image Processor (RIP), 117, 120
read only files, 152
registry
location of in Windows operating systems, 181
network subkey in HKEY_LOCAL_MACHINE registry key, 214, 216
restoring, 160
Registry Editor, 155, 157
replacing
cabling, 16, 18
CMOS batteries, 107, 109, 111
power supply, 16, 18
system memory in Pentium 100 machine, 96, 97
RIMM (Rambus inline memory module 184-pin), 95, 96, 98
RIP (Raster Image Processor), 117, 120
RJ-11 connectors, 27
RJ-45 connectors, 27, 30
routers for WANs, 133, 135
S
safe mode, 184, 185, 187, 200
safety plans, 74. See also protecting computers and users
screen savers, 108, 110
SCSI (Small Computer System Interface), 39-44
attaching internal and external devices with, 10, 12
cabling for series of devices, 41, 44
cabling for Ultra 160 LVD drive, 29, 31
determining drive ID from jumper settings, 41, 43
installing SCSI hard drives, 16, 18
maximizing performance of multiple devices, 40, 42-43
overview of, 39
setting device ID number in SCSI chain, 40, 42
skills and practices for, 6
terminating SCSI chains, 39, 41, 43
SCSI chains
setting device ID number in, 40, 42
terminating, 39, 41, 43
SCSI host adapter, 23, 25
"SCSI Products" (Adaptec, Inc.), 8
SDRAM DIMM modules, 54, 56
SEC motherboard connections, 52, 92, 93
serial ports, 27, 29, 31
SIMM (single inline memory module), 95, 96, 97
Simple Mail Transfer Protocol (SMTP), 220
Simple Network Management Protocol (SNMP), 220, 233, 235
single-ended SCSI devices, 39
skills and practices
diagnosing and troubleshooting, 58, 201
hardware installation, configuration, and upgrading, 4-6
motherboard/processors/memory, 88-89
networks, 128, 220-21
operating systems, 140-41, 160-62
preventive maintenance, 74
printers, 113-14
SMTP (Simple Mail Transfer Protocol), 220
SNMP (Simple Network Management Protocol), 220, 233, 235
software core, 143-44
SRAM (static RAM), 95
startup disk, 160, 184
startup files, 144, 183
stop codes, 203, 205, 208
supplemental reading
diagnosing and troubleshooting, 59, 202
hardware installation, configuration, and upgrading, 7-8
motherboard/processors/memory, 90
networks, 129
operating systems, 141-42, 162-63
preventive maintenance, 75
printers, 114
surges, 73
syntax errors in CONFIG.SYS and AUTOEXEC.BAT files, 206, 209
system clock, 108, 110
System Configuration utility, 205, 207
system files
MS-DOS, 144, 183
placing NTLDR and BOOT.INI in primary drive partition, 148, 187, 189
System Information, 175
System Information utility, 191
system modules
identifying, 4
terms, concepts, and functions of, 4, 9-14
system prompt, 145, 148
displaying MS-DOS version at, 145, 148
T
Tag Command Queuing, 39
tape backup devices, 35, 37
target audience for MSDS, 83, 86
TCP/IP addressing, 219-20
TCP/IP protocol, 223, 224
technicians
awareness of personal and environmental hazards, 81
knowledge of basic terms and concepts for, 9
preventive maintenance knowledge, 77
terminating SCSI chains, 39, 41, 43
testing
checklist of problems, 58
monitor controls after booting, 62, 64
301 error message during POST test, 63, 65
toner cartridges, 125
transfer corona, 116, 118
troubleshooting, 67-71
common operating system problems, 211-12
difficulties using hot keys to run applications, 195, 198
Dr. Watson program, 214, 217
erratic CMOS setup behavior, 68, 70
erratic error messages, 69, 71
failure to initialize devices during POST, 68, 70
launch problems after hardware installation, 205, 207
method for, 68, 71
network data losses, 133, 135
POST cards, 58, 61, 69, 71, 200, 203
printers, 121-26
problems and fatal errors during boot process, 213, 215
reviewing Event Viewer logs, 215, 217
trusted sites, 232, 234
U
Ultra DMA, 33
compatibility with EIDE devices, 36, 38
hard drives, 35, 37
Ultra 160 LVD drive cabling, 29, 31
Ultra (32-bit) SCSI, 39
UMA (upper memory area)
defined, 13
setting memory for VGA card's video BIOS location, 24, 26
uninstalling drivers
overview, 191-92
Windows 98, 193, 196
Universal Printer Driver, 194, 197
Upgrade and Maintain Your PC, 8
upgrading
adding SDRAM DIMM modules, 54, 56
checking system compatibility before, 177, 178, 180, 181
"clean" install vs. in-place upgrade, 179, 181
disabling antivirus software, 178, 181
extended partitions for hard drive, 53, 55
installing additional RAM, 54, 56
motherboard connection device for Pentium Pro processor, 53, 55
multiple SCSI devices, 40, 42-43
overview, 51-52, 175-76
primary partitions and hard drives, 53, 54-55
replacing Pentium II with Pentium III, 92, 94
skills and practices for, 6, 161
updating BIOS and device drivers when, 177, 179
Windows NT to dual boot with Windows 2000 Professional, 178, 180
upper memory area. See UMA
UPS (uninterruptible power supply), 82, 84
USB (universal serial bus)
installing USB devices, 12, 15, 48, 50
overview of, 46
user interface, 143-44
users
eliciting problem symptoms from, 58
protecting computers and, 81-86
utilities, 152
command line, 139
IPCONFIG.EXE, 220, 224, 225, 227
PING.EXE, 229, 233
System Configuration, 205, 207
System Information, 191
WINIPCFG.EXE, 220, 224
V
ventilation for laser printers, 125
VER command, 145, 148
VESA local bus, 14
virtual device drivers (VxDs), 185, 187, 206, 209
viruses
FORM, 213, 215
knowledge of, 200, 212
volatile memory, 13
VRAM (video RAM), 95
VRR (vertical refresh rate), 47, 48
VxDs (virtual device drivers), 185, 187, 206, 209
W
WANs (wide area networks), routers for, 133, 135
Web site security, 230
Wide (16-bit) SCSI, 39
Windows Driver Model, 148
Windows Logon prompt, 226, 228
Windows 9x. See Microsoft Windows 98
Windows NT. See Microsoft Windows NT
Windows 2000. See Microsoft Windows 2000
Windows 2000 Event Viewer, 215, 217
WINIPCFG.EXE utility, 220, 224
wrist straps, 84
X
XMS (extended memory specification), 144
Z
0x2E Stop message, 205, 208
ZIF sockets, 52
Last Updated: September 24, 2001
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