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Troubleshooting Microsoft® Windows® XP
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Author |
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Stephen W. Sagman
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Pages |
352
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Disk |
N/A
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Level |
Beg/Int
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Published |
12/18/2001
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ISBN |
9780735614925
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ISBN-10 |
0-7356-1492-X
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Price(USD) |
$19.99
To see this book's discounted price, select a reseller below.
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Index
A
acceleration, hardware, 43
ACPI (Advanced Configuration and Power Interface) specification, 154, 155, 215, 303
Active Desktop. See also desktop
disabling unwanted Web pages, 12
showing/hiding Web pages, 15
turning on/off, 223
active window, 303
Add Hardware Wizard, 117, 119
Add Or Remove Programs dialog box, 218, 240-41, 250, 251
Add/Remove Windows Commponents, 218
administrators, 115, 116, 122, 136, 210, 303
Advanced Configuration and Power Interface (ACPI) specification, 154, 155, 215, 303
Advanced Power Management (APM), 154, 155, 215, 275
antivirus programs, 36-37, 248
AOL Instant Messenger, 8-9
APM (Advanced Power Management), 154, 155, 215, 275
applications. See programs
ASR (automated system recovery) disks, 37
assistance. See Remote Assistance
associating file types with programs, 242-43
attachments, e-mail
limiting their size, 68
receiving, 60
undeliverable, 63
automated system recovery (ASR) disks, 37
automatic dialer, disabling, 136, 284
B
background
adding to desktop fom My Pictures folder, 16, 17
adding to e-mail messages, 67
borrowing Web page images for desktop, 17
glossary definition, 303
turning off, 23
ways to add to desktop, 16-17
background programs, 303
basic input/output system (BIOS), 245, 248, 274, 303
batteries, laptop, 154-55
baud rate, 303
BIOS (basic input/output system), 245, 248, 274, 303
bits per second (bps), 303
boot devices, changing order, 246
boot files, 303
booting, 303. See also dual booting
boot sector, 248
broadband, 303. See also high-speed Internet access
browsers, 304
C
cable modems, 8, 69, 129, 133, 137, 304
cables, network, 187
cables, printer, 225
caching, 216-17
call waiting, 134, 135
cameras. See digital cameras
canceling printing, 226
CD-ROM drives
changing drive letter, 111
enabling digital CD playback for USB speakers, 259
installing driver, 247
playing music CDs, 258
problems using to install Windows XP, 246-47
setting up to be first boot device, 246
ways to access, 246-47
centering desktop pictures, 19
Check Disk utility, 38, 104, 110
children. See also games
checking game suitability, 97
protecting privacy online, 3
clean boots, 248-49
clearing, 304
client computers
access to Internet, 194, 196-98
defined, 194
glossary definition, 304
and IP addresses, 197-98
need for, 28
Client for Microsoft Networks, installing, 28, 203
Client Service for Netware, installing, 203
clock, computer, changing, 214
clutter, desktop, cleaning up, 22-23
CMOS, 245, 248
color depth, 304
color distortions when switching among Web pages, 41
command prompt window, 304
compatibility mode, 235, 304
compressed folders, creating, 106, 109
compressing files, 68
computer clock, changing, 214
computer games. See games
computer viruses
getting rid of, 36-37
glossary definition, 310
hoaxes, 37
obtaining second opinion, 37
overview, 36
protecting against, 37
symptoms, 36
connections. See Internet connections
Content Advisor, 221
cookies
accepting/rejecting, 144, 145
as privacy issue, 145
role in troubleshooting Internet Explorer crashes, 147
selecting which ones to accept, 145
copying
files and folders, 80-81
vs. moving, 80-81
cropping pictures, 19
Ctrl+Alt+Del, 236, 237
D
Data Error Reading Drive message, 110
decluttering desktop, 22-23
Default Monitor driver, 44
defragmentation, 112-13, 216, 217, 304
desktop. See also Active Desktop
adding picture as background, 16-17
arranging icons, 24
borrowing Web page images for background, 17
changing screen resolution, 23
changing screen saver interval, 47
changing spacing between icons, 26
clearing open windows, 23
creating folder for downloaded files, 53
creating new folders, 23
decluttering, 22-23
deleting icons, 22
determining size, 18
determining user name, 15, 24, 25
extending across two display monitors, 48-49
flowchart, 12-13
as folder, 81
glossary definition, 304
missing My Network Places icon, 28
moving documents to My Documents folder, 23, 25
removing unwanted Web pages, 23
resizing icon labels, 26, 27
resizing icons, 20
restoring icons, 14
selecting theme, 27
switching users, 15, 24, 25, 173
turning off background, 23
viewing on LCD displays, 41
Desktop Cleanup Wizard, 15, 22
device conflicts, 304
device drivers
defined, 116
for displays, 44-45, 94, 96
glossary definition, 304
for printers, 227
reinstalling, 98-99, 116, 117, 227
rolling back, 115
for sound cards, 98-99
uninstalling, 115, 116
updating, 44-45, 94, 96, 116, 118, 257
ways to find, 118, 119, 121
Device Manager, 304
devices, 304. See also device drivers; hardware
dial-up Internet connections, controlling, 70
digital cameras
and memory card readers, 262-63
and Photo Printing Wizard, 264-65
and Scanner And Camera Wizard, 262-63
Digital Subscriber Line (DSL), 8, 69, 129, 133, 137, 304
direct cable connection, 304
directory services, 63
DirectParallel cable, 159
DirectX, 95, 304
disabled devices, 120
disasters. See also error messages
computer viruses, 36-37
flowchart, 30-31
hard disk crashes, 38
Windows XP failure to start, 32-33
Disk Cleanup, 107
Disk Defragmenter, 112-13, 216, 217
displays
changing power management settings, 46
changing refresh rate, 42-43
changing screen resolution, 23
color distortions when switching among Web pages, 41
eliminating flicker, 42-43
flowchart, 40-41
increasing number of colors, 41
LCD, 41
multiple monitors, 48-49
turning off to save power, 46
unusual, 44-45
updating drivers, 44-45, 94, 96
DLLs (dynamic link libraries), 304
documents
finding, 78
glossary definition, 305
moving from desktop to My Documents folder, 23, 25
printing problems, 226-27
recently used, 78
saving on desktop, 25
sharing with other users, 174-75
documents folder type, 89. See also My Documents folder
domains, 305
dots per inch (dpi), 305
double-clicking, 79
downloaded files
confirming opening, 54
finding, 52-53
opening without asking first, 54-55
organizing, 54-55
downloading
after changing filenames, 55
error message, 56
files from Web sites, 57
flowchart, 50-51
stopping unexpectedly, 56
transfer rates, 56
updated device drivers, 44-45, 94, 96, 116, 118, 257
Web pages for viewing offline, 150-51
dragging, 80-81, 87, 305
drive letters
changing, 111
for dual Windows versions, 252
glossary definition, 305
drivers. See device drivers
DSL (Digital Subscriber Line), 8, 69, 129, 133, 137, 304
dual booting, 108, 245, 252-53, 305
DVD drives, 258
E
Edit File Type dialog box, 54
e-mail
checking server settings, 60
flowchart, 58-59
forwarding messages to other e-mail accounts, 61
inviting Remote Assistance help, 7
managing multiple accounts, 64-65
receiving messages when ISP mail server is down, 61
searching for addresses, 62, 63
setting up separate Outlook Express identities for multiple users, 178-79
undeliverable messages, 62-63
e-mail addresses
changing reply default, 65
creating MSN account, 5
linking to need for plain text messages, 67
multiple, 64-65
for .NET Passport, 5
searching for, 62, 63
selecting among From addresses, 64
viewing default account, 65
emptying Recycle Bin, 104
enabling devices, 120, 305
Entertainment Software Rating Board (ESRB), 97
error messages
after installing new programs, 34-35
from deleted programs, 240-41
hard disk-related, 110
No wave device that can play files in the current format is installed message, 255
at startup, 283
troubleshooting The page cannot be displayed message, 140-42
when downloading, 56
ESRB (Entertainment Software Rating Board), 97
Ethernet adapters, 8
F
FAT and FAT32 file systems, 108-9, 245, 305
File And Printer Sharing for Microsoft Networks, 184
file extensions, 73, 242-43
files
associating with programs, 242-43
changing names before downloading, 55
compressing, 68
copying between folders, 80-81
downloaded, finding, 52-53
downloaded, opening without asking first, 54-55
downloaded, organizing, 54-55
downloading from Web pages, 57
dragging, 80-81, 87
finding via Search Companion, 53, 74-75
flowchart, 72-73
hidden, 79
indexing, 77
losing, 74-75
missing, 74-75
moving between folders, 52, 53, 80-81
moving vs. copying, 80-81
opening, 79
organizing, 75, 76
permission to open, 83
problems opening after renaming, 73
renaming, 73
right-clicking vs. left-clicking, 80-81
setting to confirm opening after downloading, 54
sharing, 68
sharing with other users, 174-75
sorting folder list, 84
transferring between laptop and desktop computers, 158-59
types of, 79
viewing details in folders, 83, 84
file systems, 305. See also FAT and FAT32 file systems; NTFS (NT File System)
File Transfer Protocol (FTP), 305
file types, 242-43, 305
Filmstrip view, 17, 88, 89
finding. See also Search Companion
device drivers, 118, 119, 121
documents, 78
downloaded files, 52-53
files, 53, 74-75
network printers, 230-31
firewalls, 305. See also Internet Connection Firewall
flicker, display, eliminating, 42-43
Folder Options dialog box, 84-85, 86, 242-43
folders
compressed, creating, 106, 109
creating quick access on taskbar, 300
customizing for specific file types, 88-89
desktop as, 81
for downloaded files, 52, 53, 55
dragging, 80-81, 87
flowchart, 82-83
glossary definition, 305
list of types, 89
making secure, 171
moving files between, 52, 53
moving vs. copying, 80-81
new, creating, 23, 88-89
opening in same vs. many windows, 86
organizing files in, 75, 76
permission to open, 83
resetting view memory, 85
right-clicking vs. left-clicking, 80-81
saving view settings, 85
selecting to show on Start menu, 271
setting uniform view, 84
sharing contents, 174-75
sorting list of files, 84
viewing file details, 83, 84
font, for desktop items, changing, 26, 27
Found New Hardware Wizard, 119
free ISPs, 129
FTP, when to use, 56
FTP (File Transfer Protocol), 305
full-time Internet access. See high-speed Internet access
G
games
checking suitability for kids, 97
downloading patches, 94
ESRB rating system, 97
flowchart, 92-93
multiplayer, 100
playing on Internet, 93
reducing ping, 100
troubleshooting slow graphics, 94-96
troubleshooting sound, 98-99
Web site resources, 94
gigabytes, 305
graphics cards
need for speed, 94
replacing, 95
updating drivers, 44-45, 94, 96
groups, 305
guest accounts, 305
H
hard disks
converting to NTFS, 176-77
creating compressed folders, 106, 109
Data Error Reading Drive message, 110
defragmenting, 112-13, 216, 217
error messages, 110
flowchart, 102-3
freeing up space, 104-7
installing IDE devices, 124
installing SCSI devices, 125
IO Error message, 110
partition management, 252-53
recovering data, 38
reliability of, 38
removing unneeded programs and files, 105-6, 218
repairing using Check Disk utility, 38, 110
restoring to optimum speed, 216-17, 219
role of Disk Cleanup utility, 107
running behind the scenes, 103
Seek Error message, 110
sharing contents, 174-75
signs of trouble, 38
troubleshooting crashes, 38
hardware
enabling/disabling, 120
failure to work after installing, 116-20, 124, 125
finding drivers, 118, 119, 121
flowchart, 114-15
gaming needs, 94-95
IDE device considerations, 124
legacy device considerations, 122-23
need for permission to install, 115
resource conflicts, 122-23
rolling back drivers after installation, 115
SCSI device considerations, 125
updating drivers, 44-45, 94, 96, 116, 118, 257
USB device considerations, 120
and Windows XP drivers, 121
hardware acceleration, 43
Hardware Compatibility List (HCL), 121
hardware configuration, 305
hardware profiles, 120
Hardware Update Wizard, 44-45, 165, 257
HCL (Hardware Compatibility List), 121
help, online. See Remote Assistance
Help And Support Center window, 7
hidden files, 79
high-speed Internet access
and Outlook Express, 69
overview, 133
role of ISPs, 129
troubleshooting via Windows XP, 137
hoaxes, 37
home networks
checking settings, 182-85
client computer access to Internet, 194, 196-98
configuring, 188-89
flowchart, 180-81
how to set up, 186-89
installing hardware, 187
obtaining kits for, 187
role of host computer, 181
role of laptops in, 158
sharing Internet connection, 190-93
home page
changing default, 148
returning to, 148
host computers
glossary definition, 306
and Internet Connection Sharing, 194
role in home networks, 181
Host could not be found error message, 60-61
hosts. See Internet service providers (ISPs)
Hotmail, 61, 64
HTML (Hypertext Markup Language), 306
HTTP (Hypertext Transfer Protocol), 306
hubs, 187
hyperlinks, 306
Hypertext Markup Language (HTML), 306
Hypertext Transfer Protocol (HTTP), 306
I
icons, desktop
arranging, 24, 29
changing spacing between, 26
deleting, 22
flowchart, 20-21
grouping, 29
missing My Network Places icon, 28
organizing, 29
vs. Quick Launch toolbar, 22
reducing size, 20
resizing labels, 26, 27
retrieving from Unused Desktop Shortcuts folder, 15
showing/hiding, 14-15
vs. Start menu commands, 22
ICS. See Internet Connection Sharing (ICS)
IDE (Integrated Device Electronics), 124, 306
identities. See multiple users
image editing programs, 18, 68
images. See also photos
adjusting visual effects, 213
associating .jpg files, 243
flowchart, 254-55
sending as .jpg files, 68
slow to draw, 213
transferring from digital cameras to computers, 262-63
Web page printing quality, 229
Inbox, Outlook Express
notice of undeliverable messages, 62-63
showing all messages, 58
viewing messages, 58
indexing files, 77
infrared file transfer, 159, 306
insertion point, 306
installing hardware, 115, 306
instant messaging. See AOL Instant Messenger; Windows Messenger
Integrated Device Electronics (IDE), 124, 306
Internet addresses, 306. See also Uniform Resource Locators (URLs)
Internet Connection Firewall, 8-9, 126
Internet connections
access from client computers on home networks, 194, 196-98
automatic vs. manual, 284
disabling automatic dialer, 136, 284
finding ISPs, 128-29
flowchart, 126-27
full-time, high-speed, 133
problems connecting, 130-31
reducing length of time to make connection, 132-33
sharing on home network, 190-93
signing up for service, 128-29
troubleshooting frequent disconnects, 134-35
troubleshooting high-speed connection problems, 137
via cable modem, 8, 69, 129, 133, 137
via DSL service, 8, 69, 129, 133, 137
Internet Connection Sharing (ICS)
enabling host computer, 194
host vs. client computers, 181
setting up, 190-92
troubleshooting, 192-93
Internet Connection Wizard, 178-79
Internet Explorer
accepting/rejecting cookies, 144-45
adjusting Web page text size for viewing, 139
borrowing Web page images for desktop background, 17
changing default home page, 148
Content Advisor, 221
enabling/disabling Web page multimedia and graphics, 143, 220
flowchart, 138-39
Offline Favorite Wizard, 150-51
saving Web pages for offline viewing, 150-51
setting to display search results, 139
showing/hiding icon on desktop, 14
troubleshooting crashes, 146-47
troubleshooting The page cannot be displayed message, 140-42
You are not authorized to view this page message, 149
Internet games. See games
Internet service providers (ISPs)
alternatives when regular service is temporarily unavailable, 61
automatic disconnects, 134
connecting to Internet manually, 284
controlling dial-up frequency, 70
finding, 128-29
forwarding mail to other ISP accounts temporarily, 61
free, 129
glossary definition, 306
Host could not be found error message, 60-61
local vs. national, 129
and .NET Passport, 5
problems connecting, 130-31
problems downloading files, 56
Relay errors, 59
role in high-speed Internet access, 129
sending e-mail messages via, 59
signing up for service, 129
and undeliverable messages, 62-63
what to look for, 129
interrupt request (IRQ) lines, 122, 306
intranets, 306
I/O addresses, 122
IO Error message, 110
IP addresses, 8, 9, 197, 198, 306
IRQ addresses, 122, 306
J
.jpg files, 68, 243
K
kids. See also games
checking game suitability, 97
protecting privacy online, 3
Kids Passport accounts, 3
L
LANs (local area networks), 183, 306
LapLink, 159
laptops
adding external display monitor, 49
built-in power management, 155
changing power management properties, 154-55
enabling/disabling standby mode, 156-57
extending battery life, 154-55
flowchart, 152-53
importance of saving work, 157
phone line issues when traveling, 160
printing files offline, 153
transferring files to and from desktop computers, 158-59
Last Known Good Configuration option, 32
LCD displays, 41
legacy devices, 122-23
liquid crystal displays (LCD), 306
local area networks (LANs), 183, 306
local ISPs, 129
local printers, 307
logging on, 4, 25, 173, 202-3, 307
M
memory, adding, 217
memory card readers, 262-63, 264
messages, e-mail
decorative backgrounds, 67
forwarding to other e-mail accounts, 61
making HTML the default format, 67
receiving when ISP mail server is down, 61
saving copies in Sent Items folder, 69
selecting HTML format, 66
sending immediately vs. waiting, 69
turning off HTML, 66-67
undeliverable, 62-63
microprocessors, and gaming needs, 95
Microsoft Office
Find Fast feature, 77
transferring Outlook .pst file between computers, 159
using data between laptop and desktop computers, 159
Microsoft Outlook. See also Outlook Express
transferring .pst file between computers, 159
using data between laptop and desktop computers, 159
Microsoft Paint, 19
Microsoft Photo Editor, 18
modems
increasing dialing speed, 127
phone line issues when traveling, 160
troubleshooting ISP connection problems, 131
troubleshooting to optimize Internet connection, 221-23
troubleshooting to reduce connection delays, 133
monitor resolution, changing, 23. See also displays
mouse
adjusting double-click timing, 169
adjusting sensitivity, 163
changing pointer, 166
cleaning, 165
customizing, 167
finding pointer on screen, 166
flowchart, 162-63
left-handed use, 167
reducing need for double-clicking, 168
role of mouse pad, 165
switching buttons, 167
troubleshooting installation, 164-65
moving
vs. copying, 80-81
files and folders, 80-81
files between folders, 52, 53, 80-81
Mscdex.exe file, 247
Mscreate.dll file, 83
MS-DOS, 90-91, 247
MSN.com, 5, 61, 68
MSN Online File Cabinets, 158
multiplayer games, 100
multiple booting, 307. See also dual booting
multiple display monitors, 48-49
multiple e-mail addresses, 64-65
multiple users
creating separate user accounts, 172-73
designating default identity, 178
flowchart, 170-71
rules for managing desktop, 25
setting up separate e-mail identities, 178-79
switching identities, 179
music album folder type, 89
Musical Instrument Digital Interface (MIDI), 307
music artist folder type, 89
music CDs, playing, 258, 259
music folder type, 89. See also My Music folder
My Computer folder
changing text size or font, 27
setting uniform view, 84
showing/hiding icon on desktop, 14
specifying path in Address bar, 90-91
vs. Windows Explorer, 86-87
My Documents folder
creating My Laptop subfolder, 159
as default storage folder, 78
glossary definition, 307
moving files from desktop to, 23, 25
moving to NTFS disk drive, 177
organizing files within, 76
protecting, 176-77
showing/hiding icon on desktop, 14
subfolders, 78
My Music folder, 78, 88
My Network Places folder
accessing Network Tasks list, 9
displaying computers on home network, 182
displaying computers on office network, 204-7
icon missing, 28
searching for computers in, 201
showing/hiding icon on desktop, 14
My Pictures folder
selecting pictures for desktop background, 16-17
as subfolder of My Documents, 78
viewing pictures as filmstrip, 17, 88
viewing pictures as thumbnails, 17, 88, 89
My Recent Documents folder, 78, 273
My Videos folder, 78
N
NetBEUI protocol, 184, 185
.NET Passport
Kids Passport accounts, 3
obtaining, 5
recognition, 4
signing in, 5
sign in problems, 4
Web site, 4
and Windows Messenger, 4-5
.NET Passport Wizard, 5
network adapters
checking, 205-6
glossary definition, 307
installing, 187
need for, 28
network administrators, 307. See also administrators
network client, need for, 28
Network Diagnostics, 207
network printers, 230-31
networks. See also home networks; office networks
glossary definition, 307
and laptops, 158
My Network Places icon missing from desktop, 28
need for permission to install new hardware, 115
role of proxy settings, 141
sharing files, 174-75
troubleshooting high-speed connection problems, 137
Network Setup Wizard, 182, 186, 188-89, 195, 196-97
New Connection Wizard, 128-29, 186
new folders, creating, 23
non-Plug and Play devices, 122-23, 307
notification area, 298-99, 307
No wave device that can play files in the current format is installed message, 255
NTFS (NT file system)
compared to FAT/FAT 32 file systems, 245, 253
converting FAT/FAT32 file systems to, 108-9, 177
deciding whether or not to convert, 108, 245
glossary definition, 307
moving folders to, 177
security issues, 171, 176, 253
O
office networks
enabling Remote Desktop feature, 210-11
flowchart, 200-201
logging on, 202-3
repairing configuration, 206-7
sharing resources, 208-9
Offline Favorite Wizard, 150-51
online databases, 63
online help. See Remote Assistance
opening files, 73, 79
operating systems menu, 285
optimizing, flowchart, 212-13
Outbox, Outlook Express, 69
Outlook Express
checking e-mail server settings, 60
controlling ISP dial-up frequency, 70
finding e-mail addresses, 62
selecting e-mail address to send messages from, 64
sending messages immediately vs. waiting, 69
setting up separate identities for multiple users, 178-79
using default e-mail account, 65
P
Paint program, 19
Paint Shop Pro, 243
parallel ports, 159
partitions, 252-53, 307
Passport. See .NET Passport
path, specifying, 90-91
pcAnywhere, 159
PC Cards, 307
performance, flowchart, 212-13
permissions
assigning to folders, 171
checking, 209
glossary definition, 307
for hardware installation, 115
overview, 83, 208
for viewing Web pages, 149
phone lines
analog vs. digital, 160
and hotel room data ports, 160
outside North America, 160
testing for dangerous conditions, 160
photo album folder type, 89. See also Filmstrip view
Photo Editor program, 18
Photo Printing Wizard, 228, 264-65
photos. See also My Pictures folder
online communities, 68
printing, 228-29, 264-65
viewing online, 68
pictures, background. See also images; photos
adding to desktop, 16-17
adjusting size, 18-19
borrowing from Web pages, 17
centering, 19
cropping, 19
downloading from Web pages, 57
editing in image editing program, 18-19
in My Pictures folder, 16, 17
scanning, 16
turning off, 23
pictures folder type, 89. See also My Pictures folder; Thumbnail view
ping, 100, 307
pinned shortcuts, 270-71
pixels, 307
Plug and Play
glossary definition, 308
installing devices, 119
vs. legacy devices, 122-23
what it means, 120
Plug And Play Monitor driver, 44
POP (Post Office Protocol), 308
port numbers, 8, 9
Post Office Protocol (POP), 61
power management
changing settings, 46
for laptops, 154-55
and uninterruptible power supply, 31
power schemes, 46, 308
printer drivers, 227, 308
printers
bidirectional cables, 225
getting status information from, 225
network, 230-31
offline use, 153
overriding default settings, 233
problems printing, 226-27
quality settings, 228-29
reinstalling drivers, 227
searching networks for, 230-31
speeding up printing, 232
printing
canceling, 226
flowchart, 224-25
offline, 153
overriding default settings, 233
photos, 228-29, 264-65
speeding up, 232
troubleshooting, 226-27
via network printers, 230-31
Web pages, 229
print queue, 227, 232, 308
privacy
and cookies, 145
protecting children online, 3
processors, and gaming needs, 95
programs
associating with file extensions, 242-43
avoiding mishaps, 337
displaying icons on taskbar, 21, 238
error messages after installing, 34-35
error messages after removal, 240-41
failure to respond, 236-37
finding favorites easily, 21, 238-39
flowchart, 234-35
glossary definition, 308
preventing automatic startup, 278-79
problems running in Windows XP, 235
reducing steps needed to start, 238-39
removing, 34, 218, 240-41
specifying window size at startup, 235, 279
starting from Quick Launch toolbar, 238
starting from Start menu, 239
ways to start, 238-39
protocols, 308. See also TCP/IP protocol
proxy settings, 141
.pst files, 159
Q
queue, 308. See also print queue
Quick Launch toolbar
adding icons, 238, 301
vs. desktop icons, 22
glossary definition, 308
rearranging icons, 239
reducing steps needed to start programs, 239
showing/hiding, 21, 22, 239, 293, 296
viewing as folder for managing shortcuts, 239
widening, 293
R
Recent Documents folder, 78, 273
Recycle Bin, 104, 308
refresh rate, 42-43, 308
registry, 241, 308
Relay errors, 59
Remote Assistance
enabling in System Properties dialog box, 6
establishing connection, 6-7
how it works, 7
inviting help via e-mail, 7
taking control of computer, 7
terminating connection, 7
and Windows Messenger, 6-7
Remote Desktop
changing options, 211
enabling, 210
for file transfer between desktop and laptop computers, 159
installing, 210
running, 211
removable drives
changing drive letter, 111
role in file transfer between laptop and desktop computers, 159
removable storage, 308
removing programs, 34, 218, 240-41
renaming files, 73
resizing
desktop icons, 20
icon labels on desktop, 26, 27
pictures, 18-19
resolution, display screen, changing, 23
resources, 208-9, 308. See also hardware, resource conflicts
restore points, 33, 35, 308
right-clicking, 80-81
rolling back drivers, 115
S
Safe Mode, 33, 249, 251
Save As dialog box, 52
Scanner And Camera Wizard, 262-63
scheduled tasks
enabling/disabling at startup, 281
running, 214-15
screen resolution, 23, 309. See also displays
screen savers, 47, 309
SCSI devices, 125, 309
Search Companion. See also finding
basic use, 74
customizing, 75
removing animation, 75
searching for computers in My Network Places folder, 201
searching for downloaded files, 53
searching for files, 74-75
as tool for organizing files, 75, 76
security. See also privacy
glossary definition, 309
and NTFS file system, 171, 176, 253
Seek Error message, 110
selection, 309
Sent Items folder, Outlook Express, 69
servers
downloading problems, 56
for e-mail, 61
glossary definition, 309
services, 309
Service Settings dialog box, 9
Shared Documents folder, 174, 175
shared folders, 174-75, 309
shared resources, 208-9, 309
share names, 309
sharing
computer resources, 208-9
files, 68, 174-75
glossary definition, 309
Internet connections on home network, 190-93
shortcuts. See also icons, desktop
creating by dragging files and folders, 81
glossary definition, 309
pinned, 270-71
positioning on Start menu All Programs menu, 272
selecting to show on Start menu, 270-71
Show Hidden Icons button, 4
Show The Desktop command, 23
shutdown problems, 274-75
Simple File Sharing, 174, 175
Simple Mail Transfer Protocol (SMTP), 61, 309
sizing. See resizing
Small Computer System Interface (SCSI), 125, 309
software. See programs
sorting file lists, 84
sound
adjusting balance, 260
adjusting volume, 260
assigning to Windows events, 261
built-in, 99
downloading .wav files, 261
flowchart, 254-55
game problems, 98-99
troubleshooting failure to hear, 256-57
sound cards
enabling/disabling, 256
glossary definition, 309
reinstalling drivers, 98-99
sound files, 255, 309
sound schemes, changing, 261
speakers
adjusting volume, 256, 260
troubleshooting, 256
USB vs. other, 259
spooling, 309
standby, 309
Start menu
changing text size or font, 27
creating shortcuts that will always appear, 270-71
customizing list of folders, 271
vs. desktop icons, 22
dragging shortcuts to rearrange, 269
flowchart, 266-67
Log Off option vs. Shut Down option, 275
positioning shortcuts on All Programs menu, 272
Programs list, 269
reducing steps needed to start programs, 239
removing documents from My Recent Documents list, 273
reverting to Windows Classic style, 267
scrollable vs. multiple-column, 271
Search Companion, 53, 74-75
shortening and organizing, 268-69
specifying each program's window size at startup, 235, 279
switching users, 15, 24, 25
turning shortcuts into menus, 271
wrong user name, 267
start page, changing default, 148
startup
creating startup disks, 257
disabling automatic dialer, 284
displaying list of users, 276
enabling/disabling scheduled tasks, 281
error messages, 283
keeping windows from reopening automatically, 282
minimizing time it takes, 280-81
preventing programs from starting automatically, 278-79
problem of Windows XP hanging, 286-91
setting Windows Messenger to run, 5
specifying program window size, 235, 279
startup disks, creating, 257
Startup folder, 278-79, 280
status bar, 310
synchronizing files, 159
System Configuration Utility, 283
SYSTEM.INI file, 283, 287, 288
System Restore window, 33, 35, 310
T
taskbar
changing button text size or font, 27
creating custom toolbars, 300
flowchart, 292-93
glossary definition, 310
increasing space for buttons, 296-97
moving, 295
reverting to Windows Classic style, 297
selecting Keep On Top option, 295
Show Hidden Icons button, 4
showing/hiding, 294-95
showing/hiding notification area icons, 298-99
showing/hiding Quick Launch toolbar, 21, 22, 239, 293, 296
viewing pop-up descriptions of buttons and icons, 296, 298
Task Manager, 236, 237, 310
tasks
disabling scheduling, 281
moving and copying files and folders, 81
scheduling, 214-15
Task Scheduler, 214-15
TCP/IP protocol, 132, 147, 184, 185, 198, 310
TCP ports
for AOL Instant Messenger, 8
defined, 8
determining needs, 8
specifying, 9
text
adjusting Web pages for viewing, 139
changing size or font, 27
text boxes, 310
themes, desktop
choosing, 27
downloading, 27
glossary definition, 310
Thumbnail view, 17, 88, 89, 310
title bars, 27, 310
toolbars, 300, 310. See also Quick Launch toolbar
Transmission Control Protocol/Internet Protocol (TCP/IP), 132, 147, 184, 185, 198, 310
U
UDP ports, 9
uncluttering desktop, 22-23
undeliverable e-mail messages, 62-63
Uniform Resource Locators (URLs), 310
uninstalling
drivers, 115, 116
glossary definition, 310
programs, 240-41
Windows XP, 250-51
uninterruptible power supply (UPS), 31
Unused Desktop Shortcuts folder, 15
unwanted Web pages on desktop, 12, 23
USB devices
enabling digital CD playback for speakers, 259
installing, 120
USB ports, 310
user accounts
creating, 172-73
determining whose desktop is visible, 15, 24, 267
displaying list of users at startup, 276
logging off and back on, 15, 24, 25
logging on, 4, 25, 173
multiple users, 25, 172-73
naming, 172
and .NET Passport, 4-5
obtaining .NET Passport, 5
requiring user name and password, 177
switching users, 15, 24, 25, 173
turning off Welcome screen, 177
and Windows Messenger, 4-5
user profiles, 25, 310
users
displaying list at startup, 276
glossary definition, 310
sharing files, 174-75
V
video adapters, 310
videos folder type, 89. See also My Videos folder
virtual memory, 310
Virtual Private Networking (VPN), 159
viruses. See computer viruses
Volume icon, 260
W
wallpaper. See background
.wav files
downloading, 261
setting audio devices to play, 255
Web browsing, 220-23
Web pages
accepting/rejecting cookies, 144-45
adjusting text size for viewing, 139
borrowing images for desktop background, 17
changing default home page, 148
color distortion when switching among, 41
deleting downloaded pages, 151
displaying single picture when graphics disabled, 143
downloading files from, 57
downloading for viewing offline, 150-51
downloading pictures, 57
enabling/disabling multimedia and graphics, 143, 220
enabling/disabling transitions, 221
printing graphics, 229
printing quality, 229
saving for later viewing, 150-51
scheduling offline updates, 151
showing/hiding on desktop, 15
troubleshooting The page cannot be displayed message, 140-42
unwanted, on desktop, 12, 23
viewing offline, 150-51
You are not authorized to view this page message, 149
Web servers, 310
Web sites, 63, 149. See also Web pages
windows, 310
Windows Components Wizard, 105, 218
Windows Explorer
changing text size or font, 27
vs. My Computer folder, 86-87
Windows Media Technologies Web page, 27
Windows Messenger
blocking others, 10, 11
changing My Status setting, 10
establishing Remote Assistance connection, 6-7
flowchart, 2-3
and .NET Passport, 4-5
opening window, 6
setting to run at startup, 5
signing in, 4-5
unblocking others, 10
and user accounts, 4-5
using Remote Assistance, 6-7
ways to minimize interruptions, 10-11
Windows operating system, earlier versions
creating startup disks, 257
as default operating system, 285
dual-booting with Windows XP, 252-53
and Internet Connection Sharing, 193
and Network Setup Wizard, 195
restoring look, 12, 267
Windows Setup program
checking system compatibility, 250
detecting and repairing damaged Windows XP installations, 291
failure to respond, 248-49
flowchart, 244-45
Windows Update Web site, 118, 121, 213
Windows XP. See also Windows Setup program
and automated system recovery (ASR), 37
built-in indexing service, 77
compatibility mode, 235
as default operating system, 285
detecting and repairing damaged installations, 291
device drivers, 121
dual-booting with previous Windows version, 252-53
failure to start, 32-33, 251
Last Known Good Configuration option, 32-33
logging on to user accounts, 4, 25, 173
minimizing startup time, 280-81
preventive maintenance, 214-15, 237
problem with hanging at startup, 286-91
reasons for mishaps, 237
and Remote Assistance, 6-7
restoring look of Windows 98 or Windows 2000, 12, 267
restoring responsiveness, 218-19
restoring to earlier time, 33, 35
setting Windows Messenger to run at startup, 5
shutdown problems, 274-75
starting in Safe Mode, 33, 251
switching users, 15, 24, 25, 173
uninstalling, 250-51
WIN.INI file, 283, 287, 289
Winsock.dll file, 142
WinZip, 68
wizards
Add Hardware Wizard, 117, 119
Desktop Cleanup Wizard, 15, 22
Found New Hardware Wizard, 119
Hardware Update Wizard, 44-45, 165
Internet Connection Wizard, 178-79
.NET Passport Wizard, 5
Network Setup Wizard, 182, 186, 188-89, 195, 196-97
New Connection Wizard, 128-29, 186
Offline Favorite Wizard, 150-51
Photo Printing Wizard, 228, 264-65
Scanner And Camera Wizard, 262-63
Windows Components Wizard, 105, 218
workgroups, 310
write caching, 216-17
Y
Yahoo!, 68
Yahoo! Mail, 61
You are not authorized to view this page message, 149
young people. See also games
checking game suitability, 97
protecting privacy online, 3
Z
Zip drives, changing drive letter, 111
.zip files, 109
Last Updated: December 11, 2001
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