| | |
| Acknowledgments | x |
| About this book | xi |
| How to use this book | xi |
| Troubleshooting tips | xiii |
| How to troubleshoot | xiii |
| The Troubleshooting web site | xvii |
| Access to the computer | 2 |
| I can’t make changes to my computer settings | 4 |
| Too many people can access my files on the network | 6 |
| Other people can access the files on my computer | 8 |
| Date and time | 10 |
| The date or the time is incorrect | 12 |
| The date or the time is in the wrong format | 14 |
| Desktop | 16 |
| I can’t get the Desktop to look the way I want | 18 |
| My Desktop needs some serious housecleaning | 20 |
| Some Desktop items are missing | 22 |
| Some Active Desktop items aren’t working properly | 24 |
| The Active Desktop is disabled | 26 |
| Dial-up connection | 28 |
| I can’t log on remotely | 30 |
| I can’t set up an automatic remote connection | 32 |
| I can’t connect to my Internet service provider | 34 |
| Disk storage | 36 |
| The disk is full | 38 |
| I can’t open a file or folder | 40 |
| It takes such a long time to find a document | 42 |
| I’m denied permission when I’m working on a removable disk | 44 |
| Dual boot | 46 |
| An operating system won’t start | 48 |
| My Windows 95/98/Me installation eliminates dual booting | 50 |
| Encryption | 52 |
| My files aren’t encrypted | 54 |
| I can’t decrypt my files or folders | 56 |
| Faxes, receiving | 58 |
| Fax isn’t configured for answering and storing faxes | 60 |
| I can’t receive a fax | 62 |
| I can’t read a fax | 64 |
| A fax call doesn’t wake the computer | 66 |
| Faxes, sending | 68 |
| I can’t send a fax | 70 |
| The faxes I’ve been sending look weird | 72 |
| The information on my fax cover page is wrong | 74 |
| Folders | 76 |
| I can’t get my folder windows to look the way I want | 78 |
| My folder windows don’t display all the information I need | 80 |
| I can’t open my folders in separate windows | 82 |
| My folder windows aren’t set up for certain types of files | 84 |
| I can’t manage my folders | 86 |
| Games | 88 |
| My game won’t run | 90 |
| My mouse doesn’t work in some games | 92 |
| I can’t play an Internet game over a shared connection | 94 |
| Hardware installation | 96 |
| The device wasn’t detected | 98 |
| The device was misidentified | 100 |
| The device doesn’t work | 102 |
| Internet Explorer | 104 |
| It takes so long to download web pages | 106 |
| I don’t like the font or the font size on some web pages | 108 |
| Web pages in other languages are unreadable | 110 |
| Internet Sharing client | 112 |
| My network connection to the ICS host computer is broken | 114 |
| My computer uses the wrong connection to connect to the Internet | 116 |
| Internet Sharing host | 118 |
| I couldn’t get ICS installed | 120 |
| I installed ICS, but I can’t find other computers | 122 |
| Keyboard | 124 |
| My keyboard doesn’t work | 126 |
| My keyboard doesn’t have the characters I need | 128 |
| Characters are repeated when I don’t want them to be | 130 |
| I get characters I don’t expect on the screen | 132 |
| I can’t navigate Windows with the keyboard | 134 |
| Logging on | 136 |
| I can’t log on | 138 |
| I’m not required to use a password to log on | 140 |
| I can log on only locally | 142 |
| Someone else’s name is listed when I log on | 144 |
| Modems | 146 |
| My modem isn’t detected | 148 |
| My modem can’t dial a phone number | 150 |
| I can’t exchange data over my modem | 152 |
| My modem is really slow | 154 |
| Mouse | 156 |
| My mouse doesn’t work | 158 |
| Parts of my mouse don’t work properly | 160 |
| I can’t control my mouse | 162 |
| I can’t find or follow the mouse pointer | 164 |
| The mouse pointer looks strange | 166 |
| Multiple monitors | 168 |
| The secondary display adapter isn’t working | 170 |
| The computer starts on the wrong monitor | 172 |
| My programs, windows, and dialog boxes are displayed on the wrong monitor | 174 |
| My monitors are in the wrong place or are the wrong size | 176 |
| Outlook Express | 178 |
| I can’t manage my messages on the mail server | 180 |
| I spend too much time (and money) on line | 182 |
| My e-mail messages are mixed up with other people’s mail | 184 |
| Someone out there might be reading my mail | 186 |
| Power options | 188 |
| My screen is resting when I need to work | 190 |
| My computer doesn’t wake up correctly | 192 |
| Hibernation doesn’t work as I expected it to | 194 |
| There’s no Standby option | 196 |
| My computer won’t go into Standby mode | 198 |
| Standby doesn’t work as I expected it to | 200 |
| Printing, local | 202 |
| My printer doesn’t work | 204 |
| I try to print a document, but nothing happens | 206 |
| The printer isn’t performing as I expected | 208 |
| The separator page is wrong or is missing | 210 |
| Some people are unable to use my printer | 212 |
| Printing, network | 214 |
| The printer isn’t set up for my system | 216 |
| MS-DOS programs won’t print over the network | 218 |
| Programs | 220 |
| I can’t manage my programs | 222 |
| My program suddenly stopped working | 224 |
| A program that ran in an earlier version of Windows won’t run now | 226 |
| An MS-DOS program won’t run | 228 |
| Screen | 230 |
| My screen crashes at startup | 232 |
| My screen’s performance is really slow | 234 |
| I can’t change my screen’s display settings | 236 |
| The screen flickers and is hard to look at | 238 |
| Part of the Desktop is missing | 240 |
| Shutting down | 242 |
| I can’t shut down Windows | 244 |
| I’m working, and Windows suddenly shuts down | 246 |
| Windows takes a long time to shut down | 248 |
| Sound | 250 |
| My sound system doesn’t work | 252 |
| I can’t play, hear, or record what I want | 254 |
| Voices echo or sound choppy in Internet or conference calls | 256 |
| There’s no (CD) music in my life | 258 |
| Starting up | 260 |
| Windows won’t start correctly | 262 |
| I can’t repair the computer because I can’t start it | 264 |
| Windows takes a long time to get started | 266 |
| Windows keeps reconfiguring my computer | 268 |
| Start menu | 270 |
| Some items I want aren’t on the Start menu | 272 |
| An item on the Start menu doesn’t work | 274 |
| The Start menu is disorganized | 276 |
| Taskbar | 278 |
| The taskbar is missing | 280 |
| The taskbar is the wrong size or is in the wrong location | 282 |
| The items I want aren’t on the taskbar | 284 |
| Toolbars | 286 |
| The items I need aren’t on the toolbars | 288 |
| I can’t find the items I want on the toolbars | 290 |
| The toolbars are too big or are in the wrong place | 292 |
| APPENDIX A | |
| Installing a service pack | 295 |
| APPENDIX B | |
| Editing the Registry | 297 |
| APPENDIX C | |
| Gathering information | 299 |
| INDEX | 303 |
| | |
