| Acknowledgments | xvii |
| Introduction | xix |
| PART I MICROSOFT WINDOWS XP PROFESSIONAL ESSENTIALS | |
| 1 Introduction to Microsoft Windows XP Professional Administration | 3 |
| Getting Started with Windows XP Professional | 4 |
| Understanding Interface Changes | 4 |
| Introducing New Mouse Tricks | 7 |
| Improving the User Experience | 8 |
| Introducing Support Services | 8 |
| Working with the Automated Help System | 10 |
| Using The Help and Support Center | 10 |
| Introducing the Application Framework | 12 |
| Monitoring System Health | 13 |
| Understanding and Using Error Reporting | 16 |
| Error Reporting Basics | 16 |
| Configuring Error Reporting | 16 |
| Understanding and Using Automatic Updates | 18 |
| An Overview of Automatic Updates | 18 |
| Configuring Automatic Updates | 19 |
| Downloading and Installing Automatic Updates | 20 |
| Removing Automatic Updates to Recover from Problems | 20 |
| Restoring Declined Updates | 21 |
| 2 Configuring the Environment | 23 |
| Obtaining System Information | 23 |
| Checking My Computer Information | 24 |
| Checking Advanced System Information | 25 |
| Working with WMI Control | 27 |
| Using System Support Tools | 32 |
| Working with Standard Support Tools | 32 |
| Managing System Configuration, Startup, and Boot | 38 |
| Managing System Properties | 44 |
| The General Tab | 45 |
| The Computer Name Tab | 45 |
| The Hardware Tab | 46 |
| The Advanced Tab | 46 |
| The System Restore Tab | 55 |
| The Automatic Updates Tab | 58 |
| The Remote Tab | 58 |
| 3 Configuring Hardware Devices and Drivers | 59 |
| Installing and Maintaining Devices: The Basics | 59 |
| Accessing Device Utilities Through Computer Management | 61 |
| Starting and Using Computer Management | 61 |
| Managing Devices on Local and Remote Systems | 62 |
| Getting Started with Device Manager | 62 |
| Configuring Device Drivers | 64 |
| Tracking Driver Information | 64 |
| Installing and Updating Device Drivers | 65 |
| Rolling Back Drivers | 67 |
| Removing Device Drivers for Removed Devices | 68 |
| Uninstalling Device Drivers | 68 |
| Managing Hardware | 69 |
| Adding New Hardware | 69 |
| Enabling and Disabling Hardware | 71 |
| Troubleshooting Hardware | 71 |
| Customizing Hardware Device Settings | 72 |
| Configuring Keyboard Settings | 72 |
| Configuring Mouse Settings | 73 |
| Configuring Sound and Audio Devices | 74 |
| Adjusting Regional Settings | 81 |
| Setting the Date and Time | 82 |
| Configuring Network Time | 82 |
| Network Time Overview | 83 |
| Enabling and Disabling Network Time | 83 |
| Checking Time Synchronization and Forcing Updates | 84 |
| 4 Customizing Menus, the Windows Taskbar, and Toolbars | 85 |
| Optimizing Windows XP Menus | 85 |
| Changing Between Classic and Simple Start Menu | 85 |
| Customizing Classic Start Menu Options | 86 |
| Customizing Simple Start Menu Settings | 88 |
| Modifying Menus and Their Options | 90 |
| Customizing the Taskbar | 93 |
| Understanding the Taskbar | 93 |
| Changing the Taskbar Size and Position | 94 |
| Auto Hiding, Locking, and Controlling Taskbar Visibility | 95 |
| Grouping Similar Taskbar Items | 95 |
| Controlling Programs in the Notification Area | 96 |
| Optimizing Toolbars | 99 |
| Displaying Custom Toolbars | 99 |
| Customizing the Quick Launch Toolbar | 99 |
| Restoring the Show Desktop Button | 100 |
| Creating Personal Toolbars | 101 |
| 5 Optimizing the Desktop and Screen Appearance | 103 |
| Using Keyboard Shortcuts to Master the Desktop | 103 |
| Working with Desktop Themes | 106 |
| Applying and Removing Themes | 106 |
| Tailoring and Saving Themes | 107 |
| Deleting Custom Themes | 108 |
| Optimizing the Desktop Environment | 108 |
| Setting the Desktop Background | 108 |
| Controlling Default Desktop Icons | 109 |
| Placing Custom Content on the Desktop | 110 |
| Locking Custom Content on the Desktop | 112 |
| Cleaning Up the Desktop | 112 |
| Screen Saver Dos and Don'ts | 114 |
| Configuring Screen Savers with Password Protection | 114 |
| Reducing Screen Saver Resource Usage | 115 |
| Setting Energy-Saving Settings for Monitors | 116 |
| Modifying Display Appearance and Video Settings | 118 |
| Configuring Display Appearance | 118 |
| Configuring Video Settings | 119 |
| PART II MICROSOFT WINDOWS XP PROFESSIONAL CORE ADMINISTRATION | |
| 6 Managing User Access and Global Settings | 129 |
| Understanding User and Group Accounts | 129 |
| Local User Account Essentials | 129 |
| Group Account Essentials | 132 |
| Managing User Access to Workstations | 134 |
| Understanding User Access Levels | 134 |
| Granting Access to Workstations | 135 |
| Changing Access Levels for Users | 136 |
| Changing Workstation Passwords for User Accounts | 136 |
| Managing Stored Passwords | 137 |
| Using the .NET Passport Wizard to Create a Microsoft .NET Passport | 140 |
| Requiring Secure Logon to Workstations | 140 |
| Denying Access to Workstations | 141 |
| Managing Local User and Group Accounts | 141 |
| Creating Local User Accounts | 141 |
| Creating Local Groups for Workstations | 142 |
| Adding and Removing Local Group Members | 143 |
| Enabling Local User Accounts | 144 |
| Renaming Local User and Group Accounts | 144 |
| Deleting Local User and Group Accounts | 144 |
| Managing Remote Access to Workstations | 145 |
| Configuring Remote Assistance | 145 |
| Configuring Remote Desktop Access | 146 |
| Making Remote Desktop Connections | 147 |
| 7 Managing Laptops and Traveling Users | 149 |
| Configuring Power Management Settings | 149 |
| Using Power Schemes | 150 |
| Using Alarms and Configuring Alarm Actions | 153 |
| Working with the Power Meter | 157 |
| Configuring Advanced Behaviors and Power Buttons | 158 |
| Enabling or Disabling Hibernation | 158 |
| Implementing Hardware Profiles | 159 |
| Configuring the Way Hardware Profiles Are Used | 159 |
| Configuring Docked and Undocked Profiles | 160 |
| Copying, Renaming, and Deleting Hardware Profiles | 161 |
| Configuring Networking for Laptops | 161 |
| Configuring Dynamic IP Addresses | 162 |
| Configuring Alternate Private IP Addresses | 162 |
| 8 Configuring User and Computer Policies | 165 |
| Group Policy Essentials | 165 |
| Understanding Policy Application | 165 |
| Accessing and Using Local Group Policies | 166 |
| Accessing and Using Site, Domain, and Unit Policies | 167 |
| Using the Group Policy Console | 168 |
| Configuring Policies | 169 |
| Viewing Policies and Templates | 169 |
| Enabling, Disabling, and Configuring Policies | 170 |
| Adding or Removing Templates | 171 |
| Working with File and Data Management Policies | 171 |
| Configuring Disk Quota Policies | 171 |
| Configuring System Restore Policies | 174 |
| Configuring Offline File Policies | 174 |
| Working with Access and Connectivity Policies | 180 |
| Configuring Network Policies | 180 |
| Configuring Remote Assistance Policies | 181 |
| Working with Computer and User Script Policies | 183 |
| Controlling Script Behavior Through Policy | 183 |
| Assigning Computer Startup and Shutdown Scripts | 185 |
| Assigning User Logon and Logoff Scripts | 186 |
| Working with Logon and Startup Policies | 187 |
| Hiding the Welcome Screen | 188 |
| Using Classic Logon vs. Simple Logon | 188 |
| Setting Policy-Based Startup Programs | 188 |
| Disabling Run Lists Through Policy | 189 |
| 9 Configuring Folder Options, Offline Files, and Quotas | 191 |
| Configuring Folder Options | 191 |
| Working with Windows Explorer | 191 |
| Setting Group Policy for Windows Explorer and Folder Views | 193 |
| Managing Folder Views Through Active Desktop | 195 |
| Displaying Hidden and Compressed Files | 196 |
| Managing Drive Access in Windows Explorer | 197 |
| Managing File Type Associations | 198 |
| Configuring Offline Files | 200 |
| Understanding Offline Files | 200 |
| Making Files or Folders Available Offline | 200 |
| Making Offline Files Unavailable | 204 |
| Configuring Computers to Use Offline Files | 205 |
| Managing Offline Files on the User's Computer | 206 |
| Configuring Quotas | 210 |
| Using Disk Quotas | 210 |
| Enabling Disk Quotas on NTFS Volumes | 212 |
| Viewing Disk Quota Entries | 214 |
| Creating Disk Quota Entries | 215 |
| Updating and Customizing Disk Quota Entries | 216 |
| Deleting Disk Quota Entries | 216 |
| Exporting and Importing Disk Quota Settings | 218 |
| Disabling Disk Quotas | 219 |
| PART III MICROSOFT WINDOWS XP PROFESSIONAL NETWORKING | |
| 10 Managing Internet Options | 223 |
| Customizing URLs | 223 |
| Setting Home Page, Search, and Support URLs | 223 |
| Customizing Favorites and Links | 225 |
| Customizing the Browser User Interface | 227 |
| Creating Custom Titles | 227 |
| Creating Custom Logos | 228 |
| Creating Custom Buttons for Internet Explorer | 230 |
| Setting Default Internet Programs | 231 |
| Managing Connection and Proxy Settings | 233 |
| Managing Connection Settings Through Group Policy | 233 |
| Enabling and Configuring Proxy Settings | 235 |
| Managing Security Zones | 237 |
| Understanding Security Zones | 237 |
| Controlling Security Zone Usage Through Group Policy | 240 |
| Configuring Security Zones Through Group Policy | 241 |
| Configuring the Internet Security Zone | 241 |
| Configuring the Local Intranet Zone | 242 |
| Configuring the Trusted Sites Security Zone | 243 |
| Configuring the Restricted Sites Security Zone | 244 |
| Additional Policies That Might Be Useful for Managing Internet Options | 245 |
| 11 Configuring TCP/IP Networking, Security, and Authentication | 247 |
| Installing Networking Components | 247 |
| Installing Network Adapters | 247 |
| Installing Internet Protocol (TCP/IP) | 248 |
| Configuring Local Area Connections | 249 |
| Configuring Static IP Addresses | 249 |
| Configuring Dynamic IP Addresses and Alternate IP Addressing | 252 |
| Configuring Multiple Gateways | 252 |
| Configuring DNS Resolution | 254 |
| Configuring WINS Resolution | 256 |
| Managing Local Area Connections | 258 |
| Enabling and Disabling Local Area Connections | 258 |
| Checking the Status, Speed, and Activity for Local Area Connections | 258 |
| Viewing Network Configuration Information | 259 |
| Renaming Local Area Connections | 260 |
| Repairing Local Area Connections | 261 |
| Troubleshooting and Testing Network Settings | 261 |
| Performing Basic Network Tests | 261 |
| Releasing and Renewing DHCP Settings | 262 |
| Registering and Flushing DNS | 263 |
| Performing Detailed Network Diagnostics | 264 |
| 12 Managing Mobile Networking and Remote Access | 267 |
| Understanding Mobile Networking and Remote Access | 267 |
| Creating Connections for Remote Access | 270 |
| Creating a Dial-Up Connection | 270 |
| Creating a Broadband Connection | 276 |
| Creating a VPN Connection | 277 |
| Configuring Connection Properties | 277 |
| Configuring Automatic or Manual Connections | 278 |
| Configuring Proxy Settings for Mobile Connections | 279 |
| Configuring Connection Logon Information | 282 |
| Configuring Connection Attempts and Automatic Disconnection | 283 |
| Configuring Redialing Options | 284 |
| Setting a Connection to Use Dialing Rules | 285 |
| Configuring Primary and Alternate Phone Numbers | 286 |
| Configuring Identity Validation | 287 |
| Configuring Networking Protocols and Components | 289 |
| Enabling and Disabling the Internet Connection Firewall | 291 |
| Establishing Connections | 292 |
| Connecting with Dial-Up | 292 |
| Connecting with Broadband | 295 |
| Connecting with VPN | 296 |
| PART IV MICROSOFT WINDOWS XP PROFESSIONAL OPTIMIZATION AND RECOVERY | |
| 13 Optimizing Microsoft Windows XP Professional | 301 |
| Improving Windows XP Performance | 301 |
| Optimizing Processor Scheduling | 301 |
| Optimizing Memory Management | 302 |
| Optimizing the Menu System | 302 |
| Optimizing Applications, Processes, and Services | 303 |
| Optimizing Disk Drives | 304 |
| Reducing Disk Space Usage | 304 |
| Checking for Disk Errors | 305 |
| Defragmenting Disks | 306 |
| Converting Volumes to NTFS | 308 |
| Compressing Drives and Data | 309 |
| Encrypting Drives and Data | 311 |
| Detecting and Resolving Windows XP Errors | 313 |
| Scheduling Maintenance Tasks | 314 |
| Understanding Task Scheduling | 315 |
| Viewing Tasks on Local and Remote Systems | 315 |
| Creating Tasks with the Scheduled Task Wizard | 316 |
| Changing Task Properties | 319 |
| Enabling and Disabling Tasks | 320 |
| Running Tasks Immediately | 320 |
| Copying and Moving Tasks from One System to Another | 321 |
| Deleting Tasks | 321 |
| 14 Troubleshooting Microsoft Windows XP Professional | 323 |
| Using Remote Assistance to Resolve Problems | 323 |
| Understanding Remote Assistance | 323 |
| Creating Remote Assistance Invitations | 324 |
| Offering Remote Assistance | 327 |
| Responding To and Accepting Invitations | 328 |
| Checking Invitation Status | 329 |
| Expiring, Resending, and Deleting Invitations | 330 |
| Troubleshooting Startup and Shutdown | 331 |
| Resolving Startup Issues | 331 |
| Repairing Missing or Corrupted System Files | 332 |
| Resolving Restart or Shutdown Issues | 334 |
| Using Restore Points | 334 |
| Understanding System Restore | 334 |
| Creating Manual Restore Points | 336 |
| Recovering from Restore Points | 337 |
| INDEX | 339 |