| About this book | xiii |
| Troubleshooting tips | xvii |
| Backing up and moving data | 2 |
| Quick fix I'm on Microsoft Exchange Server, and I don't know if I need to back up my data | 3 |
| I don't know how to back up my data | 4 |
| I don't know how to restore my backup data | 6 |
| I don't know how to move my data to a different computer | 8 |
| I don't know how to change AutoArchive settings for several folders at once | 10 |
| I don't know what's taking up the room in my storage file | 12 |
| Calendar, appointments | 14 |
| Quick fix I want my tasks to show up as appointments | 14 |
| When I try to set the time on a recurring event, I get an error message | 16 |
| I can't identify my appointments at a glance | 18 |
| I can't change the time zone without changing appointment times | 20 |
| There are too many holidays in my calendar | 23 |
| Calendar, layout | 24 |
| Quick fix I need to jump several months ahead or behind | 25 |
| My workweek days and hours are wrong | 26 |
| My Saturday/Sunday layout is wrong | 27 |
| The Calendar is not showing the TaskPad | 28 |
| I can't read my appointments easily | 30 |
| Calendar, scheduling meetings | 32 |
Quick fixes I can't see free/busy times for people on my Exchange network
I can't see free/busy times in the future | 32 |
| I'm having problems sharing my schedule over the Internet | 34 |
| I don't want to re-create the attendee list every time I schedule a meeting | 36 |
| Contacts, custom data | 38 |
| Quick fix I can't find my custom data in the Contact form | 39 |
| There's no field for the data I need to enter | 40 |
| I don't see my custom data field | 42 |
| Contacts, folder display | 44 |
| Quick fix I want my contacts to be available only to me onmy computer | 44 |
| I don't know how to sort the Contacts Card view | 46 |
| I don't know how to filter contact entries | 47 |
| Contacts, general | 48 |
| Quick fixes My search for a contact based on a specific word is not working ( I want my contacts to be available only to me on my computer | 48 |
| It takes too long to edit the address of contacts at the same company | 50 |
| Too many people can access my Contacts folder | 54 |
| I can't import a list of contacts from Excel | 55 |
| E-mail, accounts | 56 |
| Quick fix There's no Send button for my messages and I've never set up an account | 56 |
| My e-mail account doesn't work | 58 |
| Getting connected takes a long time | 62 |
| I can't set up my Web-based e-mail account | 64 |
| The Find tool doesn't find messages in my Hotmail account | 67 |
| I can't set up my MSN, AOL, or CompuServe e-mail account | 68 |
| E-mail, addressing messages | 72 |
Quick fixes I can't create long distribution lists
I can't find a contact in the Select Names dialog box | 73 |
| I can't find my Personal Address Book | 74 |
| My nicknames no longer distinguish between my contacts | 76 |
| I can't automatically create contacts anymore | 78 |
| E-mail, connecting | 80 |
| Quick fix I can't get Outlook to work with my new cable or DSL modem | 81 |
| I can't send and receive e-mail messages | 82 |
| After I send or receive e-mail, I get disconnected | 85 |
| I don't know how to schedule a regular time for Outlook to automatically dial in and receive messages | 86 |
| E-mail, creating | 88 |
| Quick fix When I edit e-mail my typing overwrites what's there | 89 |
| I don't know how to change the format of a single message | 90 |
| The Signature Picker won't accept a picture | 92 |
| I don't know how to change my message encoding format | 94 |
| I don't know how to change my default message format | 95 |
| My message lines wrap and break in the wrong places | 96 |
| E-mail, importing addresses | 98 |
Quick fixes I don't know how to move my contacts to a new computer
I need to import addresses, but the Import Wizard doesn't include my e-mail program | 99 |
| I don't know how to import my e-mail addresses from Netscape Messenger | 100 |
| I can't import my WordPerfect mail-merge list into Outlook | 101 |
| I can't import my Comma Separated Values text file into Outlook | 102 |
| E-mail, receiving | 104 |
Quick fixes I can't display some messages in the preview pane
I see e-mail messages appearing briefly in my Inbox and then disappearing | 104 |
| I'm not receiving some of the messages people send me | 106 |
| The text in my Inbox and preview pane is too small | 108 |
| I don't know how to sort my Inbox by category | 110 |
| It takes too long to download my e-mail messages | 112 |
| E-mail, recipients | 116 |
Quick fixes Voting buttons work only when sending messages to others who run Outlook on Microsoft Exchange Server
The e-mail message I sent was never received | 116 |
| My recipient got my message with a winmail.dat attachment | 118 |
| My recipient doesn't receive the message features I send | 119 |
| E-mail, sending | 120 |
Quick fixes I received an "undeliverable" message
I don't know how to resend a message | 121 |
| Messages are stuck in my Outbox | 122 |
| E-mail, viruses | 126 |
Quick fixes I don't use an anti-virus program on my computer
I don't see what's wrong with opening attachments sent to me through e-mail
I don't know whether it's safe to open messages from strangers | 126 |
| I don't know how to protect my computer from e-mail viruses | 128 |
| Error messages | 130 |
| Quick fix I don't know if a virus is causing an error message to occur | 130 |
| I don't know how to repair Outlook | 132 |
| I don't know how to repair Office XP | 133 |
| I don't know how to get help from the Microsoft Knowledge Base | 134 |
| A message says that a program is trying to access e-mail addresses or send e-mail on my behalf | 136 |
| A message with the words "Rules conflict" appears when I access my e-mail from my second computer | 138 |
| Exiting | 140 |
| Quick fix Every time I close Outlook, I'm prompted to empty the Deleted Items folder | 141 |
| After I exit Outlook, it continues to run | 142 |
| Faxing | 144 |
| Quick fix I don't know which fax programs work with Outlook 2002 | 145 |
| I don't know how to send faxes from Outlook | 146 |
| I don't know how to set up Outlook to receive faxes | 148 |
| My Contacts list doesn't appear in the Windows 2000 Fax Wizard | 152 |
| Files, receiving | 156 |
Quick fixes An attached file does not have an icon associated with it
An attached file isn't blocked but won't open
An attached file that I need is blocked by Outlook | 156 |
| I don't know how to receive files that Outlook is blocking | 158 |
| Attached files are always opened automatically | 160 |
| My message is full of gibberish | 162 |
| Files, sending | 164 |
| Quick fix Recipients can't open or view my attachments | 164 |
| My message with attached file doesn't get sent | 166 |
| My AOL recipient can't read my message or attached files | 168 |
| I receive a warning when I send some attachments | 169 |
| Folders and windows | 170 |
| Quick fix I need to view two folders at the same time | 171 |
| I need more than one Calendar | 172 |
| Other people can see my private Outlook items | 173 |
| I can't open my co-worker's folder | 174 |
| I can't enter items in my co-worker's folder | 175 |
| Hidden names | 176 |
| Quick fix I don't see a Bcc field in my new message | 176 |
| Some of my recipients want their identities hidden | 178 |
| I don't know how to send a message to a group name | 179 |
| Hyperlinks in messages | 180 |
Quick fixes I don't know if I punctuated my hyperlink correctly
My recipient received a hyperlink that is inactive
My hyperlink doesn't launch a browser when clicked
The hyperlink I sent is not working | 180 |
| My hyperlink doesn't start with www | 182 |
| My Outlook automatic hyperlinks don't work | 183 |
| Importing and exporting | 184 |
| Quick fix The data I imported from another program is missing fields | 184 |
| I can't export custom fields to an Access database | 186 |
| My imported data is wrong | 188 |
| Mail merge | 190 |
| Quick fix The Mail Merge command is missing | 190 |
| When I do a mail merge, all my contacts are included | 192 |
| I don't know how to mail merge my Outlook contacts in a non-Word program | 193 |
| I don't know how to do an Access mail merge using my Outlook contacts | 194 |
| Missing items | 198 |
| Quick fix I'm not sure whether AutoArchiving is turned on | 198 |
| Some of my Outlook items are missing | 200 |
| I can't find an e-mail message | 203 |
| Multiple users | 204 |
| Quick fix I want to add a second e-mail address to an existing ISP account outside my Windows profile | 204 |
| I don't know how to set up additional e-mail addresses in my Internet account | 206 |
| Newsgroups | 212 |
| Quick fix Outlook Express is picking up e-mail when I read newsgroups | 213 |
| I've lost my newsgroup messages | 214 |
| My newsgroup message list is too long | 216 |
| Outlook Express picked up e-mail that I need to save in Outlook | 218 |
| The lines in my posted newsgroup messages are cut off | 220 |
| Outlook Bar | 222 |
Quick fixes My Outlook Bar is missing
My Outlook Bar is missing a shortcut to a folder | 222 |
| My Outlook Bar shortcuts stopped working | 224 |
| One of my Outlook Bar groups is missing | 226 |
| Printing | 228 |
Quick fixes I can print only single contacts instead of a list
I don't want private items printed
I can't print a list of specific contacts | 228 |
| My printer doesn't print all the pages of my calendar | 230 |
| The text in my printed calendar is cut short | 232 |
| I need to print a phone list that includes addresses | 235 |
| Outlook prints more dates on the page than I want | 236 |
| Read receipts | 238 |
| Quick fix I'm not receiving read receipts from everyone | 238 |
| Outlook isn't handling my read receipts and requests correctly | 240 |
| When I test read receipts, they don't work correctly | 242 |
| Reminders | 244 |
Quick fixes Reminders don't appear when Outlook isn't running
I don't know how to fix my Reminders file
I don't know where to create appointments and tasks that will generate a reminder | 244 |
| Reminders in my Calendar and Tasks subfolders don't work | 246 |
| Sounds | 248 |
| Quick fix My computer is not making any sounds | 248 |
| My reminder sounds aren't doing what I want | 250 |
| My action feedback sounds aren't doing what I want | 252 |
| My new mail notification sounds aren't doing what I want | 253 |
| My modem dialing noises aren't doing what I want | 254 |
| Starting | 256 |
Quick fixes Outlook opens with the wrong folder displayed
I don't know how to make Outlook start minimized | 256 |
| Outlook starts, and then stops responding | 258 |
| Outlook doesn't start automatically | 259 |
| A message asks whether I want to start Outlook in safe mode | 260 |
| Synchronizing data | 262 |
| Quick fix I can't find the synchronization log | 263 |
| My offline folders aren't synchronizing correctly | 264 |
| I'm never prompted whether to work online or offline | 269 |
| I don't know how to work offline with Microsoft Exchange Server | 270 |
| I don't know how to set up and use Remote Mail | 274 |
| My offline storage file is becoming too large | 277 |
| Tasks and TaskPad | 278 |
Quick fixes My TaskPad isn't displaying the fields I want to see
I want different column labels in the TaskPador Task folder | 278 |
| The task lists in different parts of Outlook don't match | 280 |
| The TaskPad field and task list are missing from the TaskPad | 282 |
| Upgrading | 284 |
| Quick fix My rules don't work since I upgraded to Outlook 2002 | 285 |
| Some commands and features aren't where I expect them to be | 286 |
| I'm not sure whether I should upgrade to Outlook 2002 | 290 |
| GLOSSARY | 293 |
| QUICK FIX INDEX | 303 |
| INDEX | 307 |
