| Foreword | vii |
| Preface | ix |
| Introduction | xiii |
| PART I THE VALUE OF ACCESSIBLE TECHNOLOGY | 1 |
| The Business Value of Integrating Accessible Technology into Your Organization | 3 |
| Retain Your Most Valued Employees | 4 |
| Recruit the Most Talented Minds | 12 |
| Attract New Customers | 14 |
| Understand Regulations That Promote Accessibility | 16 |
| Summary | 22 |
| Understanding Accessible Technology and Disabilities | 25 |
| What Is Accessibility? | 25 |
| What Is Accessible Technology? | 26 |
| Defining "Disability" | 28 |
| Understanding Impairment Types | 31 |
| Occurrence of Different Types of Impairments | 50 |
| For More Information | 51 |
| Leading by Example | 52 |
| PART II BUSINESS CASE STUDIES | 53 |
| Accessible Technology in the Healthcare Industry | 55 |
| A Company Committed to People with Disabilities | 57 |
| Technology That Helps Customers | 64 |
| The Fruits of a Formal Decision Tree | 68 |
| It Takes a Village—of Experts | 73 |
| Lessons Learned | 73 |
| Summary | 74 |
| Accessible Technology in the Financial Industry | 75 |
| A Long History of Helping People with Disabilities | 76 |
| A Barrier-Free Workplace Is Good Business | 79 |
| Building a Company-Wide Commitment to Accessible Technology | 82 |
| Technology That Helps Customers | 87 |
| Dream Products for People with Disabilities | 89 |
| Lessons Learned | 90 |
| Summary | 91 |
| Accessible Technology in Government | 93 |
| Accessible Technology Slashes Workers' Compensation Costs | 98 |
| Cultural Barriers Remain | 98 |
| The Future of Accessible Technology in the U.S. Government | 99 |
| Legislative History of Accessible Technology | 100 |
| Georgia: A Leader in Accessible Technology | 101 |
| Lessons Learned | 115 |
| Summary | 116 |
| Accessible Technology in the Retail Industry | 119 |
| A History of Commitment to Workforce Diversity | 121 |
| Making a Case for Business Value When Every Dollar Counts | 123 |
| A Commonsense Approach to Accommodations | 127 |
| Room to Improve: Building IT Policies on Proven Practices | 134 |
| Removing Barriers for Customers | 138 |
| Lessons Learned | 139 |
| Summary | 141 |
| Accessible Technology in the Manufacturing Industry | 143 |
| Broad-Based Commitments from a Broad Range
of Manufacturers | 145 |
| What It Takes to Be an Employer of Choice | 146 |
| "Access Makes Good Business Sense" at Cingular Wireless | 159 |
| Lessons Learned | 165 |
| Summary | 166 |
| PART III ACCESSIBLE TECHNOLOGY AND YOUR BUSINESS | 169 |
| Developing an Accessible Technology Plan | 171 |
| Step 1: Define the Accessible Technology Strategy | 173 |
| Step 2: Identify Requirements | 175 |
| Step 3: Design, Develop, and Purchase Accessible Technology | 179 |
| Step 4: Implement and Train | 185 |
| Step 5: Maintain Technology and Continue Learning | 189 |
| Consultants and Resources | 192 |
| Summary | 195 |
| The Future of Accessible Technology | 197 |
| Trends and Expectations | 198 |
| The Workplace of Tomorrow | 209 |
| Accessible Technology Becomes Mainstream | 212 |
| GLOSSARY | 215 |
| BIBLIOGRAPHY | 223 |
| INDEX | 226 |
| ABOUT THE AUTHORS | 236 |
