| Acknowledgments | xxix |
| Introduction | xxxi |
| PART I DEPLOYMENT | |
| 1 Planning Deployments | 3 |
| Overview of the Deployment Process | 4 |
| Defining Project Scope and Objectives | 4 |
| Assessing Your Current Environment | 5 |
| Testing and Piloting the Deployment Plan | 5 |
| Rolling Out Your Deployment | 6 |
| Mapping Windows XP Professional to Your Business Needs | 7 |
| Assessing Your Current Configuration | 11 |
| Hardware Requirements and Compatibility | 11 |
| Application Compatibility | 14 |
| Using Check Upgrade Only Mode | 18 |
| Network Infrastructure | 20 |
| Planning Your Preferred Client Configuration | 21 |
| Determining Desktop Management Strategies | 22 |
| Determining a Client Connectivity Strategy | 24 |
| Determining Security Strategies | 27 |
| Determining Client Administration and Configuration Strategies | 30 |
| Planning Installations | 37 |
| Upgrading vs. Clean Installation | 38 |
| Choosing an Installation Method | 40 |
| Determining How Many Operating Systems to Install | 41 |
| Planning for Dynamic Update | 44 |
| Planning for Windows Product Activation | 46 |
| Additional Resources | 47 |
| 2 Automating and Customizing Installations | 49 |
| Overview of Automated and Customized Installations | 50 |
| Design an Automated and Customized Installation | 50 |
| Windows Product Activation | 51 |
| Dynamic Update | 52 |
| Choosing an Automated Installation and Customization Tool | 54 |
| Unattended Installation | 57 |
| System Preparation Tool | 58 |
| Remote Installation Services | 60 |
| Systems Management Server | 61 |
| Where to Find the Tools and Related Information | 62 |
| Preparing for the Installations | 63 |
| Verify Hardware and Software Requirements | 63 |
| Create a Distribution Folder | 64 |
| Customizing the Installations | 68 |
| Using Windows XP Professional Customization Tools | 71 |
| Creating an Answer File Manually | 87 |
| Customizing Components and Features | 88 |
| Installing the Operating System | 108 |
| Unattended Installations | 109 |
| Sysprep | 113 |
| RIS | 127 |
| Additional Resources | 136 |
| 3 Multilingual Solutions for Global Business | 137 |
| Overview of Multilingual Solutions for Global Business | 138 |
| New Multilingual Features in Windows XP Professional | 139 |
| Multilingual Features in Windows XP Professional | 141 |
| Built-In Language Support | 141 |
| Locales | 142 |
| Standards and Formats (User Locales) | 142 |
| Input Method Editors, Input Languages, and Keyboard Layouts | 143 |
| Unicode and Code Pages | 144 |
| Language for Non-Unicode Programs (System Locale) | 145 |
| User Interface Language Options (MUI Pack Only) | 145 |
| Windows XP Professional Language Versions | 146 |
| Planning a Multilingual Deployment | 148 |
| Determining Language and Regional Requirements | 148 |
| Assessing Hardware Requirements for Multilingual Support | 149 |
| Determining Roaming User Needs | 151 |
| Upgrading from Earlier Versions of Windows | 151 |
| Deploying a Single Global Image | 152 |
| Creating Regional Builds | 153 |
| Configuring Desktops | 154 |
| Configuring Regional and Language Options | 154 |
| Configuring Localized Content | 156 |
| Simplifying Multiple Language Access on Desktops | 157 |
| Entering Special Characters or Code Points | 158 |
| Controlling Desktops by Using Group Policy Settings | 158 |
| Using Unattended Installations and Silent Configurations | 159 |
| Creating Unattended Installations | 159 |
| Using Silent Configurations | 169 |
| Using Windows Installer Packages for OnDemand Installations (MUI Pack Only) | 170 |
| Supporting Multilingual Applications | 171 |
| Supporting World-Ready Applications | 171 |
| Supporting Non-Unicode Applications | 171 |
| Determining the Compatibility of Your Current Applications | 172 |
| Developing Multilingual Applications | 173 |
| Developing Multilingual Web Sites | 173 |
| Ensuring Multilingual Compatibility | 174 |
| Multilingual Compatibility with Active Directory Objects, Clients, and Domain Controllers | 174 |
| Using Office XP and Windows XP Professional Together | 175 |
| Troubleshooting Multilingual Issues | 176 |
| Tools for Troubleshooting Multilingual Issues | 176 |
| Problems Inputting or Displaying Multiple Languages | 176 |
| Verifying Application Compatibility | 178 |
| Additional Resources | 179 |
| 4 Supporting Installations | 181 |
| The Setup Process | 182 |
| New Setup Features | 182 |
| Running Setup | 183 |
| Support Tools | 185 |
| Installing Service Packs and Hotfixes | 186 |
| Service Pack and Hotfix Setup Programs | 186 |
| Update Installation | 191 |
| Integrated Installation | 196 |
| Combination Installation | 199 |
| Uninstalling a Service Pack or Hotfix | 202 |
| Uninstalling a Service Pack | 202 |
| Uninstalling a Hotfix | 203 |
| Troubleshooting Windows XP Professional Setup | 203 |
| Additional Resources | 205 |
| PART II DESKTOP MANAGEMENT | |
| 5 Managing Desktops | 209 |
| Managing Desktops in Various Network Environments | 210 |
| Managing Desktops in an Active Directory Environment | 211 |
| Implementing IntelliMirror | 212 |
| Using IntelliMirror to Manage Desktops | 214 |
| Using Group Policy to Manage Desktops | 219 |
| Managing Desktops Without Active Directory | 230 |
| Roaming User Profiles and Logon Scripts | 230 |
| My Documents Redirection | 231 |
| Internet Explorer Maintenance | 231 |
| System Policy | 231 |
| Local Group Policy Object | 237 |
| Managing Desktops in UNIX and Novell Environments | 238 |
| Creating and Managing Standard Desktop Configurations | 240 |
| Additional Resources | 248 |
| 6 Managing Files and Folders | 249 |
| Overview of Managing Files and Folders | 250 |
| Managing Documents with Folder Redirection | 251 |
| Selecting Folders for Redirection | 252 |
| Tools for Configuring Folder Redirection | 254 |
| Using Offline Files | 254 |
| Implementing Offline Files | 255 |
| Reconnecting to the Network Resource | 258 |
| Synchronizing Files | 258 |
| Deleting Files and Folders | 260 |
| Group Policy Settings That Affect Offline Files | 262 |
| Sharing Files and Folders | 265 |
| Configuring Shared Folder Permissions | 266 |
| Simple Sharing and ForceGuest | 268 |
| Searching for Files, Folders, and Network Resources | 270 |
| Connecting to Network Shares | 271 |
| Using Indexing Service | 271 |
| Searching for Network Resources in an Active Directory Environment | 272 |
| Troubleshooting Files and Folders Management | 274 |
| Additional Resources | 281 |
| 7 Supporting Mobile Users | 283 |
| Overview of Windows XP Professional Support for Mobile Users | 284 |
| Setting Up a Portable Computer | 286 |
| Managing Hardware on Portable Computers | 289 |
| Hardware Profile Creation | 289 |
| Dynamic Device Configuration | 290 |
| Docking and Undocking | 290 |
| Configuring Power Management | 291 |
| ACPI Power Management | 292 |
| APM Power Management | 293 |
| Power Management Schemes and Options | 296 |
| Configuring Roaming User Profiles and Folder Redirection | 303 |
| Roaming User Profiles in Windows XP Professional | 304 |
| Combining Folder Redirection with Roaming User Profiles | 306 |
| Configuring Offline Files for Portable Computers | 309 |
| Configuring Files on a Network Share for Offline Use | 310 |
| Configuring Synchronization for Offline Files | 311 |
| Securing Offline Files | 315 |
| Managing the Offline Files Folder | 316 |
| Securing Portable Computers | 317 |
| Securely Undocking Portable Computers | 317 |
| Windows XP Professional BIOS Security | 318 |
| Using Infrared Hardware and Video Devices with Portable Computers | 319 |
| Wireless Networking | 321 |
| WPAN | 321 |
| WLAN | 323 |
| 802.11 Architecture | 324 |
| 802.11 Security | 326 |
| Windows XP Professional Wireless Support | 331 |
| Additional Resources | 336 |
| 8 Configuring Remote Desktop | 337 |
| Remote Desktop Overview | 338 |
| Remote Desktop Components | 338 |
| Remote Desktop Features | 340 |
| Deploying Remote Desktop | 342 |
| Installing Client Software | 344 |
| Establishing a Remote Desktop Session | 346 |
| Keyboard Shortcuts in a Remote Desktop Session | 349 |
| Security and Encryption in Remote Desktop | 350 |
| Using Group Policy with Remote Desktop | 352 |
| Troubleshooting Remote Desktop | 354 |
| Additional Resources | 355 |
| 9 Managing Devices | 357 |
| Plug and Play Overview | 358 |
| Device Manager | 361 |
| Plug and Play Device Detection | 364 |
| Allocating System Resources | 366 |
| Safe Removal of Plug and Play Devices | 368 |
| Device Drivers | 370 |
| Driver Signing | 370 |
| Windows Update | 371 |
| Enterprise-Wide Driver Update Using Windows Update | 373 |
| Driver Ranking | 373 |
| Windows Driver Protection | 374 |
| Driver Search Policy | 375 |
| Device Drivers in the Driver.cab File | 375 |
| Supported Hardware | 377 |
| Universal Serial Bus | 377 |
| IEEE 1394 | 382 |
| Other Bus Support | 384 |
| Other Hardware Support | 386 |
| Device Installation | 397 |
| Installing a Device in Windows XP Professional | 398 |
| Installing Drivers | 399 |
| Setting Plug and Play BIOS Settings | 399 |
| Configuring Device Settings | 401 |
| Using Hardware Profiles for Alternate Configurations | 403 |
| Changing Hardware Acceleration Settings for Digital Audio | 403 |
| Configuring the Display | 404 |
| Using Multiple Monitors | 408 |
| Configuring Communications Resources | 410 |
| Configuring Scanners and Cameras | 412 |
| Power Management | 413 |
| Power Management Features | 413 |
| Power Policy Overview | 414 |
| Using the Power Management Interface | 415 |
| Hardware Troubleshooting | 415 |
| Troubleshooting Hardware by Using Device Manager | 416 |
| Troubleshooting Network and Other Internal Adapters | 416 |
| Troubleshooting Modems | 418 |
| Troubleshooting Video Adapters | 419 |
| Troubleshooting a Universal Serial Bus Device | 420 |
| Troubleshooting IEEE 1394 Bus Devices | 424 |
| Additional Resources | 425 |
| 10 Managing Digital Media | 427 |
| Digital Media Components Overview | 428 |
| DirectX 8.1 | 428 |
| DVD Formats and Devices | 430 |
| Windows Media Technologies | 437 |
| Accelerated Graphics Port | 441 |
| Optimizing Workstations for Digital Media | 441 |
| Configuring Sounds and Video | 442 |
| Configuring Animations, Sounds, and Videos in Internet Explorer | 444 |
| Configuring Digital Media Devices | 444 |
| Using Digital Media | 445 |
| Playing Digital Media | 445 |
| Creating Digital Media | 447 |
| Troubleshooting Digital Media | 454 |
| Common Problems with Playing Digital Media | 455 |
| Troubleshooting Playback of WAV Files | 456 |
| Troubleshooting MIDI Files | 457 |
| Troubleshooting DVD | 458 |
| Troubleshooting an Audio CD | 459 |
| Troubleshooting CD Recording | 460 |
| Additional Resources | 462 |
| 11 Enabling Printing and Faxing | 463 |
| New to Enabling Printing and Faxing | 464 |
| Using Active Directory to Find Printers | 464 |
| Searching Active Directory Fields | 466 |
| Searching Active Directory Locations | 466 |
| Installing Printers | 468 |
| Installing Network and Internet Printers | 468 |
| Installing Local Printers | 470 |
| Printer Installation Considerations | 472 |
| Printing from Other Operating Systems | 473 |
| Printing Preferences | 474 |
| Print Queue Security Options | 475 |
| Scheduling Printing | 476 |
| Spooler Settings | 479 |
| Creating and Sending Print Jobs | 479 |
| Modifications to the Print Dialog Box | 480 |
| Printer Drivers | 480 |
| Image Color Management 2.0 | 481 |
| Methods of Sending Print Jobs | 481 |
| Monitoring and Managing Internet Print Jobs | 485 |
| Printing Concepts | 486 |
| Printer Pooling | 486 |
| Printing Processes | 487 |
| Printer Components | 488 |
| Printing Over the Internet | 492 |
| Print Job Formats | 494 |
| Troubleshooting Printing Problems | 494 |
| Common Printing Problems | 494 |
| Troubleshooting the Printing Process | 497 |
| Troubleshooting Printing from an Operating System Other Than Windows | 498 |
| Troubleshooting Font-Related Printing Problems | 499 |
| Faxing in Windows XP Professional | 499 |
| Configuring Fax Service | 500 |
| Additional Resources | 502 |
| 12 Disk Management | 503 |
| New in Disk Management | 504 |
| Disk Management Overview | 505 |
| Basic and Dynamic Disks and Volumes | 508 |
| Basic Disks | 508 |
| Basic Volumes | 509 |
| Dynamic Disks | 510 |
| Dynamic Volumes | 511 |
| Converting Basic Disks to Dynamic Disks | 513 |
| Managing Volumes During Windows XP Professional Setup | 520 |
| Preparing Multidisk Volumes for Windows XP Professional | 521 |
| Creating Volumes During Windows XP Professional Setup | 521 |
| Installing Windows XP Professional on Dynamic Disks | 524 |
| Adding, Moving, and Importing Disks | 525 |
| Adding New Disks to a Computer | 526 |
| Moving Disks | 526 |
| Importing Foreign Disks | 529 |
| Managing GPT Disks in Itanium-based Computers | 531 |
| Required Partitions on GPT Disks | 533 |
| Creating Partitions During Setup of Windows XP 64-Bit Edition | 537 |
| Remote Disk and Command-Line Disk Management | 538 |
| Managing Disks on Remote Computers | 538 |
| Managing Disks from the Command Line by Using DiskPart | 539 |
| Managing Disks from the Command Line by Using Fsutil | 543 |
| Guidelines for Maintaining Disks and Volumes | 543 |
| Additional Resources | 545 |
| 13 File Systems | 547 |
| New in File Systems | 548 |
| File Systems Overview | 549 |
| Advantages of Using NTFS | 550 |
| When to Use FAT | 552 |
| Cluster Size | 553 |
| Size Limitations in NTFS and FAT File Systems | 555 |
| Formatting a Volume | 557 |
| NTFS File System | 559 |
| Features Available on NTFS Volumes | 559 |
| Converting Volumes to NTFS | 588 |
| Defragmenting NTFS Volumes | 595 |
| Optimizing NTFS Performance | 596 |
| NTFS Compatibility with Windows NT 4.0 | 600 |
| Cleanup Operations on Windows NT Volumes | 601 |
| NTFS Recoverability | 602 |
| NTFS Data Structures | 605 |
| MS-DOS-Readable File Names on NTFS Volumes | 609 |
| FAT File System | 610 |
| Comparing FAT File Systems | 610 |
| FAT16 File System | 612 |
| FAT32 File System | 615 |
| File Names on FAT Volumes | 616 |
| Compact Disc File System | 618 |
| Universal Disk Format | 619 |
| File System Tools | 620 |
| File Names in Windows XP Professional | 621 |
| Additional Resources | 624 |
| 14 Backup and Restore | 625 |
| Technology Features | 626 |
| Backup Overview | 626 |
| Backup Types | 627 |
| Storage and Media | 628 |
| Security Considerations | 629 |
| Establishing a Backup Plan | 631 |
| Stand-Alone Computer | 632 |
| LAN Workgroups | 634 |
| Documenting Backup-and-Restore Procedures | 635 |
| Verify Operations | 636 |
| Backing Up System State Data | 636 |
| Boot and System Files | 637 |
| Using the Backup Tool | 638 |
| Files Skipped During Backup | 640 |
| Volume Shadow Copy Technology | 640 |
| Automated System Recovery | 641 |
| Removable Storage | 643 |
| Basic Concepts | 645 |
| Available Backup Media | 648 |
| Encrypted Files | 648 |
| Backing Up Files on Your Local Computer | 648 |
| Backing Up Files on Remote Computers | 649 |
| Restoring Data | 649 |
| Restoring System State Data | 649 |
| Files from Third-Party Backup Programs | 650 |
| File Security Settings | 650 |
| Additional Resources | 650 |
