Case Study Executive Summary

Solution Overview

"Before adopting the Microsoft CRM platform, our customer management system was stretched to the max – it limited our ability to make changes to our business processes or develop new service propositions. Now we can manage our business end-to-end and make changes to the customer engagement model without risking data integrity. Together with an upgrade to Windows Vista and Office 2007, we now have a business management solution that supports our current growth rate and plans for expansion into overseas markets." Denis O’Shea Director Mobile Mentor

Customer Profile
Established in 2004, Mobile Mentor provides services that show busy people how to use their high-end mobile devices. It has an exclusive partnership with Vodafone to provide professional services to its most valued business customers, as well as key partnerships with several leading handset manufacturers.

Now, after three years of steady business expansion and the establishment of regional offices in Auckland, Wellington and Christchurch, the company is preparing for expansion into Brazil and Australia.

Web Site
www.mobile-mentor.com

Industry
Professional Services

Customer Size
Mid-sized

Scenario
Scalability
Adaptability
Manageability

Business Situation
Rapid growth in Mobile Mentor’s customer base and training schedule brought with it the challenges of utilising valuable customer information effectively and streamlining the management of its mobile workforce, to maintain and enhance service quality. Imminent overseas expansion also demanded a software solution that enables seamless and efficient deployment in international markets.

Solution Summary
Mobile Mentor migrated its customer database to the Microsoft CRM platform and upgraded its entire network of desktop and notebook computers to Windows Vista and Office 2007.

Partner Details
Designertech Ltd
Tel: +64 (9) 571 1450
Web: www.designertech.co.nz

Microsoft Services:
Tel: 09 357 5576
Web: www.microsoft.com/nz