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Your New Device > Set up e-mail Account > Set Up an E-mail Account from Your ISP

Set Up an E-mail Account from Your ISP

The E-mail Setup Wizard is the best way to ensure that you obtain the proper settings (such as incoming and outgoing mail server) for your specific wireless provider and ISP. It provides a step-by-step tutorial, plus explanations and additional help. After you answer a few questions, you'll be able to print the instructions or download them for later use.
Sometimes you will be able to automatically configure your e-mail account on your smartphone. All you will need to supply is your e-mail address and password.

To try auto configuration:

  • On your smartphone, press Start and scroll to Messaging.
  • Select Outlook E-mail > Menu > Options > New Account.
  • Enter your name.
  • Enter your e-mail address.
  • Check the box that says Attempt to obtain e-mail settings from the Internet and select Next.
  • In the Auto Setup screen, wait until the status changes from Connecting to Finished.
  • Enter your e-mail user name.
  • Enter your password.
  • Leave Domain blank.
  • Check Save password, so you don't have to enter it every time you check e-mail, and select Next.
  • Select Next.
  • Make sure that Server Type is set to POP3 and select Next.
  • Change the preference settings as appropriate and select Next.
  • Select Finish.
  • Select Yes to confirm that you would like to download mail for this new account now.

Getting Started with Your Device

If you have a device with a touch screen, start here.

Related Topics

If you are able to receive e-mail but can't send it, it may be because your wireless provider or Internet service provider (ISP) is blocking outgoing e-mail sent from mobile devices in order to minimize spam. If this is the case, you can usually use your wireless provider's outgoing mail server to send e-mail, instead of using your ISP's outgoing mail server. Start by referring to the E-mail Setup Wizard to obtain the necessary settings.
If the E-mail Setup Wizard doesn't provide settings for your ISP, refer to Outgoing Mail Settings for Wireless Providers or check your wireless provider's Web site.

Learn how to find out which e-mail server your company uses if you're not sure.

Note: Many wireless providers offer their own e-mail or e-mail setup systems for use with smartphones. In the U.S., wireless provider e-mail includes VZmail by Verizon, Xpress Mail by Cingular, and T‑Mobile My E‑mail. Check your wireless provider's Web site to learn how to set up e‑mail accounts using their services.

You may not be able to set up Hotmail and certain other e-mail accounts using your wireless provider's e-mail set-up services.