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 OEM Reseller Support System

The OEM Reseller Support System provides a direct link to Microsoft support engineers and technical experts who provide unlimited, text-based support for your presales, technical and Microsoft licensing questions through the OEM Reseller and System Builder Forums.

Benefits of the OEM Reseller Support System

Installing and deploying Microsoft software quickly and accurately is critical for your business. As a Microsoft OEM system builder or reseller, it’s important that you have access to information, help and education as often as you need them.

The OEM Reseller Support System will help you:

  • Get answers directly from Microsoft. Questions are answered by Microsoft support engineers who know and understand your business needs.
  • Gain access to solutions from your community. View solutions provided to other system builders and resellers.
  • Receive quick response times. Receive a response from Microsoft engineers within 48 hours.
  • Access worldwide support. Interact with Microsoft engineers in eight languages: Chinese (Simplified), English, French, German, Japanese, Korean, Portuguese (Brazil) and Spanish.

How the OEM Reseller Support System Works

Find Answers to many of your questions on the following OEM topics:
  • Presales help
  • Licensing education
  • Technical issues
Engage Microsoft support engineers who will respond within 48 hours to any of your unanswered questions. Global Support for OEM Resellers and System Builders available in eight languages:
Chinese (Simplified), English, French, German, Japanese, Korean, Portuguese (Brazil) and Spanish.

Get started by viewing solutions provided to your community or posting a question to the appropriate topic area in the OEM Reseller and System Builder Forums.

NOTE The OEM Reseller and System Builder Forums are private partner forums. You must be a registered Microsoft partner and log in with the same Microsoft account that you use for the OEM Partner Centre website. If you don't have a Microsoft account, you can create one at the Microsoft account website.

OEM Reseller Support System overview
Chinese Simplified .pptx 602 KB Japanese .pptx 604 KB
Chinese Traditional .pptx 603 KB Korean .pptx 604 KB
English .pptx 604 KB Portuguese .pptx 603 KB
French .pptx 602 KB Russian .pptx 605 KB
German .pptx 602 KB Spanish .pptx 603 KB
OEM Reseller Support System data sheet
Chinese Simplified .pdf 976 KB Japanese .pdf 937 KB
Chinese Traditional .pdf 1.00 MB Korean .pdf 876 KB
English .pdf 1.06 MB Portuguese .pdf 827 KB
French .pdf 826 KB Russian .pdf 836 KB
German .pdf 824 KB Spanish .pdf 828 KB
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Get direct access to unlimited, text-based support for your presales, technical and licensing questions through the OEM Reseller Support System.